Integration of Electronic Business on Tourism: A Bibliometric Network Analysis

  • Yogi Sugiarto MAULANA Padjadjaran University, Indonesia
  • Erna MAULINA Padjadjaran University, Indonesia
  • Nenden KOSTINI Padjadjaran University, Indonesia
  • Tetty HERAWATI Padjadjaran University, Indonesia

Abstract

This paper aims to map the position of electronic business tourism research and how these topics are related to one another. The bibliometric analysis method with VOSviewer is used to provide our understanding of the structure related to the topic under study, as well as to map and identify certain patterns, including analyzing and visualizing the co-occurrence of keywords, co-citations of cited authors, and co-citations of cited sources. A total of 117 documents on e-business and tourism topics from the Scopus database are reviewed. We find that the trend of research on e-business and tourism simultaneously has not increased significantly since 2003. We also found research topics that have the opportunity to be researched based on emerging keywords. In addition, we found the authors and journals who contributed the most to the topic of e-business and tourism research, and how they were connected. To our knowledge, this study is the first to conduct a bibliometric analysis on the topic of e-business and tourism simultaneously, in which 117 publications were systematically examined using bibliometric analysis with VOSviewer.

References

[1] Alshater, M.M., et al. 2021. What Do We Know about Zakat Literature? A Bibliometric Review. Journal of Islamic Accounting and Business Research, 12 (4): 544–63. DOI: https://doi.org/10.1108/JIABR-07-2020-0208
[2] Askeyev, A., and Baizholova, R. 2022. A Literature Review of Efficiency Issues in Tourism. Journal of Environmental Management & Tourism, 13 (2): 445–55.
[3] Benckendorff, P.J., Xiang, Z. and Sheldon, P.J. 2019. Tourism Information Technology. Cabi.
[4] Biclesanu, I., et al. 2021. “Digital Entrepreneurship: Public Perception of Barriers, Drivers, and Future. Administrative Sciences 11 (4). DOI: https://doi.org/10.3390/admsci11040125
[5] Bingbing, T., Tianlong, G. and Yan, L. 2019. “Research on Consumers’ Response to Personalized Recommendation Avoidance in B2C E-Business under Filter Bubble Phenomenon.” In 2019 International Conference on E-Business and E-Commerce Engineering, EBEE 2019, 25–28. Guilin University of Electronic Technology, Guilin, Guangxi, China: Association for Computing Machinery. DOI:https://doi.org/10.1145/3385061.3385068
[6] Buhalis, D. 2003. ETourism: Information Technology for Strategic Tourism Management. Pearson education.
[7] Buhalis, D., and Amaranggana, A. 2013. “Smart Tourism Destinations.” In Information and Communication Technologies in Tourism 2014, 553–64. Springer.
[8] Burak, M. F. 2021. E-Logistics: A Bibliometric and Visualization Analysis. Science & Technology Libraries, 1–12.
[9] Dale, C. 2003. The Competitive Networks of Tourism E-Mediaries: New Strategies, New Advantages. Journal of Vacation Marketing, 9 (2): 109–18. DOI: https://doi.org/10.1177/135676670300900201
[10] Dharmanto, A, et al. 2019. Analysis of Tourism Preferences in Choosing Online-Base Travel Agents in Indonesia. International Journal of Scientific and Technology Research, 8 (12): 3761–63. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85077216990&partnerID=40&md5=9d99efcad1e08e09a38d8494b213a237
[11] Diez-Martin, F., Blanco-Gonzalez, A. and Prado-Roman, C. 2019. Research Challenges in Digital Marketing: Sustainability. Sustainability (Switzerland), 11 (10). DOI: https://doi.org/10.3390/su11102839

[12] Dionisio, M. and Nisi, V. 2021. Leveraging Transmedia Storytelling to Engage Tourists in the Understanding of the Destination’s Local Heritage. Multimedia Tools and Applications, 80 (26): 34813–41.
[13] Dohale, V., et al. 2020. Twenty-Five Years’ Contribution of ‘Benchmarking: An International Journal’ to Manufacturing Strategy: A Scientometric Review. Benchmarking, 27 (10): 2887–2908. DOI:https://doi.org/10.1108/BIJ-06-2020-0316
[14] Eck, N. J. van, and Waltman, L. 2009. How to Normalize Cooccurrence Data? An Analysis of Some Well‐known Similarity Measures. Journal of the American Society for Information Science and Technology. 60 (8): 1635–51.
[15] Garrido-Moreno, A., García-Morales, V. J., Lockett, N. and King, S. 2018. The Missing Link: Creating Value with Social Media Use in Hotels. International Journal of Hospitality Management, 75: 94–104.
[16] Gretzel, U., Sigala, M., Xiang, Z. and Koo, C. 2015. Smart Tourism: Foundations and Developments. Electronic Markets, 25 (3): 179–88.
[17] Gunden, N., Morosan, C. and DeFranco, A. 2020. Are Online Food Delivery Systems Persuasive? The Impact of Pictures and Calorie Information on Consumer Behavior. Journal of Hospitality and Tourism Insights, 4 (4): 457–72. DOI: https://doi.org/10.1108/JHTI-07-2020-0127
[18] Guo, G. 2012. The Problems of Chinese Electronic Business for Tourism and Measures. In 2012 International Conference on Computer Science and Electronics Engineering, ICCSEE 2012, 3: 241–44. Department of Economic Management, Hebi College of Vocation and Technology, Hebi, China. DOI:https://doi.org/10.1109/ICCSEE.2012.510
[19] Halawani, F.M., Soh, P.C.H. and Halawani, Y.M. 2020. The Effects of Social Commerce Utilization on Business Performance: A Study of Hotels in Lebanon. Information Resources Management Journal 33 (3): 1–23. DOI: https://doi.org/10.4018/IRMJ.2020070101
[20] Herrera-Franco, G., et al. 2021. Worldwide Research on Geoparks through Bibliometric Analysis. Sustainability (Switzerland), 13 (3): 1–32. DOI: https://doi.org/10.3390/su13031175
[21] Hilal, M., Maqsood, T. and Abdekhodaee, A. 2019. A Scientometric Analysis of BIM Studies in Facilities Management. International Journal of Building Pathology and Adaptation, 37 (2): 122–39. DOI:https://doi.org/10.1108/IJBPA-04-2018-0035
[22] Kaewkitipong, L. and Brown, D. 2007. “E-Business Use in Small and Medium Sized Tourism Enterprises: A Post Adoption Perspective.” In 13th Americas Conference on Information Systems, AMCIS 2007, 5:3513–31. Department of Management Science, Lancaster University Management School, Lancaster University, Lancaster LA1 4YX, United Kingdom. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84870156484&partnerID=40&md5=a4897c316709c7bdd372c4a84abf841b
[23] Kim, B., and Han, I. 2011. The Role of Utilitarian and Hedonic Values and Their Antecedents in a Mobile Data Service Environment. Expert Systems with Applications, 38 (3): 2311–18.
[24] Kraemer, K. L, Dedrick, J., Melville, N. P. and Zhu, K. 2006. Global E-Commerce: Impacts of National Environment and Policy. Cambridge University Press.
[25] Kuan, K.K.Y., and Chau, P.Y.K. 2001. A Perception-Based Model for EDI Adoption in Small Businesses Using a Technology–Organization–Environment Framework. Information & Management, 38 (8): 507–21.
[26] Law, R, et al. 2015. Distribution Channel in Hospitality and Tourism: Revisiting Disintermediation from the Perspectives of Hotels and Travel Agencies. International Journal of Contemporary Hospitality Management 27 (3): 431–52. DOI: https://doi.org/10.1108/IJCHM-11-2013-0498
[27] Law, R., Buhalis, D. and Cobanoglu, C. 2014. Progress on Information and Communication Technologies in Hospitality and Tourism. International Journal of Contemporary Hospitality Management, 26(5): 727-750.
[28] Lee, G., and Lee, W. J. 2009. Psychological Reactance to Online Recommendation Services. Information & Management, 46 (8): 448–52.
[29] Li, C. and Feng, W. 2018. How Online Customer Reviews Influence Creditability and Business Performance of Tourism Websites? In 18th International Conference on Electronic Business, ICEB 2018, edited by Li E.Y., Chang F.-K., and Li E.Y., 2018-Decem: 353–63. Xiamen University, China: International Consortium for Electronic Business. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85061933207&partnerID=40&md5=aee996ded9d06a2fac8f012ac733aa05
[30] Liu, W. and Liu, D.R. 2019. A Hybrid Travel Recommender System for Group Tourists. In 19th International Conference on Electronic Business, ICEB 2019, edited by Li E.Y., Li E.Y., and Li H., 2019-Decem: 506–10. Newcastle Business School, Northumbria University, Newcastle upon Tyne, United Kingdom: International Consortium for Electronic Business. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85082573169&partnerID=40&md5=eb5d830edac874befbb9b5545226d4b6
[31] Liying, W., and Ke, L. 2009. Study on China Tourism E-Business Based on Direct Marketing. In International Conference on Management and Service Science, MASS 2009. School of Management, Mudanjiang Teachers College, Mudanjiang 157012, China. DOI: https://doi.org/10.1109/ICMSS.2009.5303172
[32] Lu, J., Wang, X. and Xu, Z. 2012. Research on Website E-Service Quality of Scenic Area: The Perspective of Customer Satisfaction and Behavior Intention. In 2012 International Conference on Information Management, Innovation Management and Industrial Engineering, ICIII 2012, 2:205–8. School of Management, Zhejiang University, Hangzhou, China. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84870601063&partnerID=40&md5=3ef53856f5e06b48d1f8be558e4cd82e
[33] Matlay, H., and Martin, L.M. 2009. Collaborative and Competitive Strategies in Virtual Teams of Eentrepreneurs: A Pan-European Perspective. Journal of Information Systems and Small Business, 16 (1): 99–116. DOI: https://doi.org/10.3127/ajis.v16i1.560
[34] Matlay, H., and Westhead, P. 2005. Virtual Teams and the Rise of E-Entrepreneurship in Europe. International Small Business Journal, 23 (3): 279–302. DOI: https://doi.org/10.1177/0266242605052074
[35] Mehrtens, J., Cragg, P. B. and Mills, A.M. 2001. A Model of Internet Adoption by SMEs. Information & Management, 39 (3): 165–76.
[36] Moharrer, M, Tahayori, H. and Sadeghian, A. 2013. Drivers of Customer Satisfaction in Online Tourism-the Case of European Countries. Middle East Journal of Scientific Research, 13 (9): 1172–79. DOI:https://doi.org/10.5829/idosi.mejsr.2013.13.9.820
[37] Morella, E. 2017. Information Technologies and Tourism Development in Developing Markets. In Tourism and Regional Development, 15–28. Routledge.
[38] Munikrishnan, U.T., Imm, N.S., Ann, H.J. and Raja Yusuf, R.N. 2018. Drivers and Inhibitors of ICT Adoption in Malaysian Travel Agencies: TOE Perspective. International Journal of Economics and Management, 12 (Special Issue 2): 633–47. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85073410335&partnerID=40&md5=3e59c1d183b71bd42643957f6b83d775
[39] Neidhardt, J., and Werthner, H. 2017. Travellers and Their Joint Characteristics within the Seven-Factor Model. In Information and Communication Technologies in Tourism 2017, 503–15. Springer.
[40] Pelsmacker, P. De, Van Tilburg, S. and Holthof, C. 2018. Digital Marketing Strategies, Online Reviews and Hotel Performance. International Journal of Hospitality Management, 72: 47–55.
[41] Petersen, K., Feldt, R., Mujtaba, S. and Mattsson, M. 2008. Systematic Mapping Studies in Software Engineering. EASE’08 Proceedings of the 12th International Conference on Evaluation and Assessment in Software Engineering, 68–77. DOI: https://doi.org/10.1142/S0218194007003112
[42] Ping, G. 2018. Research on tourism e-commerce website quality evaluation based on AHP. Journal of Advanced Oxidation Technologies, 21(2). DOI: https://doi.org/10.26802/jaots.2018.09768
[43] Ping, G. 2011. Analysis the Application of E-Business for the Tourism Enterprises’ Performance Evaluation in China. In Energy Procedia, 5:849–54. Economy Management Department, Huizhou University, Huizhou, Guangdong 516007, China: Elsevier Ltd. DOI: https://doi.org/10.1016/j.egypro.2011.03.150
[44] Purnomo, M., Maulana, Y. S., Sugiartana, and Tjahjono, E. 2020. State of The Art of Crowdfunding in Entrepreneurial Finance Context. AdBspreneur: Jurnal Pemikiran Dan Penelitian Administrasi Bisnis Dan Kewirausahaan, 5 (1): 89–116.
[45] Raman, A., Thannimalai, R., Don, Y. and Rathakrishnan, M. 2021. A Bibliometric Analysis of Blended Learning in Higher Education: Perception, Achievement and Engagement. International Journal of Learning, Teaching and Educational Research, 20 (6): 126–51. DOI: https://doi.org/10.26803/IJLTER.20.6.7



[46] Ren, Q, Li, S., Song, B. and Chen, C. 2018. The Application of Bounded Online Gradient Descent Algorithms for Kernel Based Online Learning in Tourist Number Forecasting. In 18th International Conference on Electronic Business, ICEB 2018, edited by Li E.Y., Chang F.-K., and Li E.Y., 2018-Decem: 800–804. Army Logistics University of PLA, China: International Consortium for Electronic Business. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85061933037&partnerID=40&md5=ffb5690721262fb6fecbd03b9270a5e4
[47] Rondović, B., Djuričković, T. and Kašćelan, L. 2019. Drivers of E-Business Diffusion in Tourism: A Decision Tree Approach. Journal of Theoretical and Applied Electronic Commerce Research, 14 (1): 30–50. DOI:https://doi.org/10.4067/S0718-18762019000100104
[48] Rotchanakitumnuai, S, Kaewkitipong, L. and Ractham, P. 2011. Thai E-Tourism Business Progression Classification. In 2011 11th International Conference on Electronic Business: Borderless E-Business for the Next Decade, ICEB 2011, 190–95. Thammasat Business School, Thammasat University, Thailand. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84873482752&partnerID=40&md5=b1b96ed92d4a9d43716bb489c955f8e2
[49] Rotchanakitumnuai, S. 2017. The Multi-Channel E-Service Quality for Thai Electronic Tourism. In 17th International Conference on Electronic Business: Smart Cities, ICEB 2017, edited by Li E.Y. and Shen K.N., 2017-Decem: 264–71. Thammasat Business School, Thammasat University, Thailand: International Consortium for Electronic Business. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85057757959&partnerID=40&md5=21761ca374797e4f044274e729acd336
[50] Setiawan, M.I., et al. 2018. E-Business, Airport Development and Its Impact on the Increasing of Information of Communication Development in Indonesia. In 2017 International Conference on Mechanical, Electronics, Computer, and Industrial Technology, MECnIT 2017. Vol. 1007. Narotama University, Department of Civil Engineering, Surabaya, Indonesia: Institute of Physics Publishing. DOI: https://doi.org/10.1088/1742-6596/1007/1/012046
[51] Silva, N., and Rocha, J. 2003. Semantic Web Complex Ontology Mapping. In IEEE/WIC International Conference on Web Intelligence, WI 2003, edited by Liu J., Cercone N., Klusch M., Liu C., and Zhong N., 82–88. GECAD - Knowledge Engineering and Decision Support Research Group, Instituto Superior de Engenharia do Porto, Porto, 4200-072, Portugal: Institute of Electrical and Electronics Engineers Inc. DOI:https://doi.org/10.1109/WI.2003.1241177
[52] Šimunić, M., Pilepić, L. and Šimunić, M. 2013. Tourism and E-Business: The Semantic Paradigm as a Precondition for Success. Informatologia, 46 (1): 1–7. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84878734003&partnerID=40&md5=f0969be3bd0bbdeb8d798befdcdb9fc4
[53] Singh, R., Abid, I., Sibi, P.S., and Dipendra Singh. 2020. Compliance of Accessibility in Tourism Websites: A Pledge towards Disability. Journal of Hospitality and Tourism Insights, 4 (3): 263–81. DOI:https://doi.org/10.1108/JHTI-05-2020-0092
[54] Song, H., and Wu, L. 2016. Research on the Impact of Tourism E-Business on the Theory and Practice Teaching System Based on Internet. International Journal of Smart Home, 10 (2): 1–10. DOI:https://doi.org/10.14257/ijsh.2016.10.2.01
[55] Standing, C, Tang-Taye, J.-P. and Boyer, M. 2014. The Impact of the Internet in Travel and Tourism: A Research Review 2001-2010. Journal of Travel and Tourism Marketing, 31 (1): 82–113. DOI:https://doi.org/10.1080/10548408.2014.861724
[56] Thao, H. T. P., and Bakucz, M. 2022. The Impact of Growth in Tourism on Economic and Human Development–Incorporating a Systematic Literature Review. Journal of Environmental Management & Tourism, 13 (1): 287–99.
[57] Tran, Lobel Trong Thuy, Ly Minh Thi Pham, and Loc Tuan Le. 2019. E-Satisfaction and Continuance Intention: The Moderator Role of Online Ratings. International Journal of Hospitality Management, 77: 311–22.
[58] Trujillo, C. M., and Long, T. M. 2018. Document Co-Citation Analysis to Enhance Transdisciplinary Research. Science Advances, 4 (1): 1–10. DOI: https://doi.org/10.1126/sciadv.1701130

[59] Tsaih, R.-H., and Hsu C.C. 2018. Artificial Intelligence in Smart Tourism: A Conceptual Framework. In 18th International Conference on Electronic Business, ICEB 2018, edited by Chang F.-K., Li E.Y., and Li E.Y., 2018-Decem: 124–33. National Chengchi University, Taiwan: International Consortium for Electronic Business. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85061917966&partnerID=40&md5=f336935311b82ea30b642b3f4bf63ff9
[60] Van Eck, N.J. and Waltman, L. 2010. Software Survey: VOSviewer, a Computer Program for Bibliometric Mapping. Scientometrics, 84: 523–38.DOI: https://doi.org/10.1007/s11192-009-0146-3
[61] Vidas-Bubanja, M. 2008. Experiences and Results in E-Tourism Development in Serbia. In 31st International Convention Proceedings: Digital Economy - 5th ALADIN, Information Systems Security, Business Intelligence Systems, Local Government and Student Papers, 5:36–40. Belgrade Business School, Belgrade, Serbia. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84896877439&partnerID=40&md5=3c3443cc04a6e54749b4b4e785c8bd18
[62] Vlachos, I P. 2013. Investigating E-Business Practices in Tourism: A Comparative Analysis of Three Countries. Tourismos, 8(1): 179–98. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84889685835&partnerID=40&md5=36b83d54f44019fc955c7a9460a13f94
[63] Vladimirov, Z. 2015. Factors for the E-Business Adoption by Small Tourism Firms and the Role of Shadow Economic Practices. European Journal of Tourism Research 10: 5–34. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84937206489&partnerID=40&md5=c2d6f5782edb23c2e8077ced857c7864
[64] Vysochan, O., et al. 2022. Comparative Bibliometric Analysis of the Concepts of" Ecotourism" and" Agrotourism" in the Context of Sustainable Development Economy. Journal of Environmental Management & Tourism, 13 (2): 561–71.
[65] Wang, Z., Peng, Z., Gui, X. and Ding, C. 2017. A Crowdsourcing Mode of Tourism Customization Based on Sharing Economy. In 17th International Conference on Electronic Business: Smart Cities, ICEB 2017, edited by Li E.Y. and Shen K.N., 2017-Decem: 13–19. Quanzhou Normal University, Quanzhou, China: International Consortium for Electronic Business. Available at: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85057737130&partnerID=40&md5=94420651a272d4da9ce41e58ab06d395
[66] Yang, J., and Jiang, G. 2009. Collaborative E-Business Platform Construction of Tourism Industry Based on Value Network. In 2009 International Conference on E-Business and Information System Security, EBISS 2009. School of Environment Science and Tourism, Nanyang Normal University, Nanyang, China. DOI:https://doi.org/10.1109/EBISS.2009.5137952
[67] Yu, J. 2014. A Study on the Optimization of Tourism Value Chain under the E-Business Environment. In 2013 International Conference on Services Science and Services Information Technology, SSSIT 2013, 52:847–51. Economics and Management College of Yanshan University, Qinhuangdao, China: WITPress. DOI:https://doi.org/10.2495/SSSIT20131142
[68] Yumnam, Gyanajeet, and Ch Ibohal Singh. 2021. The Malaysian Journal of Library & Information Science (2007-2020): A Bibliometric Study. Library Philosophy and Practice, 2021: 1–15.
[69] Zehrer, A. and Fenkart, S. 2008. Electronic Customer Relationship Management - A New Approach to Self-Evaluate a Tourism Destination. International Journal of Technology Marketing, 3 (2): 169–82. DOI:https://doi.org/10.1504/IJTMKT.2008.018863
[70] Zheng, W., et al. 2019. Understanding the Tourist Mobility Using GPS: How Similar Are the Tourists? Tourism Management, 71: 54–66.
[71] Zheng, W., et al. 2020. Using a Heuristic Approach to Design Personalized Urban Tourism Itineraries with Hotel Selection. Tourism Management, 76: 103956.
[72] Zheng, W., Liao, Z. and Lin, Z. 2020. Navigating through the Complex Transport System: A Heuristic Approach for City Tourism Recommendation. Tourism Management, 81. DOI:https://doi.org/10.1016/j.tourman.2020.104162
[73] Zupic, I., and Čater, T. 2015. Bibliometric Methods in Management and Organization. Organizational Research Methods, 18 (3): 429–72. DOI: https://doi.org/10.1177/1094428114562629
Published
2022-09-30
How to Cite
MAULANA, Yogi Sugiarto et al. Integration of Electronic Business on Tourism: A Bibliometric Network Analysis. Journal of Environmental Management and Tourism, [S.l.], v. 13, n. 6, p. 1779-1797, sep. 2022. ISSN 2068-7729. Available at: <https://journals.aserspublishing.eu/jemt/article/view/7289>. Date accessed: 05 dec. 2022.