Coping Competence and Social Support on Job Performance in the Nigerian Tourism Industry
Abstract
This study examined coping competence, social supports and job performance in the tourism industry in Nigeria. The survey research design was adopted via questionnaire and was administered to three hundred and five (305) employees of tourism companies. Data obtained were analyzed using descriptive and inferential statistical tools. Findings revealed that coping competence and social support significantly and positively affect job performance in the tourism industry. The implication is that employees in the tourism industry have high level of coping competence towards handling stressful situations in the workplace and they receive maximum social supports from superiors and colleagues resulting in enhanced job performance. The study recommends that since coping competence improve job performance, management of the tourism industry should periodically assess employees’ coping competence regularly to ensure that negative coping skills are eliminated from the work environment. More so, management of the tourism industry should incessantly support employees in their day-to-day tasks in order to improve job performance.
References
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[40] Yu, J., et al. 2014. The role of social support on occupational stress among hospital nurses. International Journal of Clinical and Experimental Medicine, 7(9): 3000–3004.
[41] Yuan-Duen, L., Chiu-Chuan, L., Min-Tzu, C., and Chen-Fen, H. 2017. The impact of social support on job performance: The empirical study of mediating and moderating effects of related variables. International Journal of Organizational Innovation, 10(1): 290–317.
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[44] *** World Health Organization [W.H.O.]. 2020. Occupational health: Stress at the workplace. Available at: https://www.who.int/news-room/q-a-detail/ccupational-health-stress-at-the-workplace
[2] Ajayi, S. 2018. Effect of stress on employee performance and job satisfaction: A case study of Nigerian Banking Industry. Available at: https://ssrn.com/abstract=3160620
[3] Ayobami, P. 2013. Influence of extrinsic and intrinsic motivation on employees’ performance. Dept. of Business Administration, 1–14.
[4] Baard, S.K., Rench, T.A., and Kozlowski, S.W.J. 2014. Performance adaptation: A theoretical integration and review. Journal of Management, 40(2): 48–99.
[5] Bartels, K.P. 2013. Public encounters: The history and future of face-to-face contact between public professionals and citizens. Public Administration, 91(2): 469-483.
[6] Beavan, K., and Ehrlich, J. 2013. The chairman’s real job. Corporate Board, 34(203), 7–11. Available at: https://yalenonprofitalliance.org/wp-content/uploads/2014/08/The-Chairmans-Real-Job.pdf
[7] Chou, P. 2015. The effects of workplace social support on employee’s subjective well-being. European Journal of Business and Management, 7(6): 8-19.
[8] Cobb, S. 1976. Social support as a moderator of life stress. Psychosomatic Medicine, 38(5): 300–314. DOI:https://doi.org/10.1097/00006842-197609000-00003
[9] Dawley, D.D., Andrews, M.C., and Bucklew, N.S. 2008. Mentoring, supervisor support, and perceived organizational support: What matters most? Leadership & Organization Development Journal, 29(3): 235-247.
[10] Edwards, B.D., et al. 2014. Unifying the challenge-hindrance and socio-cognitive models of stress. International Journal of Stress Management, 21(2): 162–185.
[11] French, J.R.P., Jr., Caplan, R.D., and Harrison, R.V. 1982. The Mechanisms of Job Stress and Strain. London: Wiley & Sons.
[12] Ghiyasvandian, S., and Gebra, A.A. 2014. Coping work strategies and job satisfaction among Iranian Nurses. Iran Red Crescent Medical Journal, 16(6): 1-8. DOI: 10.5812/ircmj.17779
[13] Giao, H.N.K., Vuong, B.N., and Tushar, H. 2020. The impact of social support on job-related behaviors through the mediating role of job stress and the moderating role of locus of control: Empirical evidence from the Vietnamese banking industry. Cogent Business & Management, 7(1): 1-23. DOI:10.1080/23311975.2020.1841359
[14] Gofen, A. 2014. Mind the gap: Dimensions and influence of street-level divergence. Journal of Public Administration Research and Theory, 24: 473-493.
[15] Graves, L. M., Sarkis, J., and Zhu, Q. 2013. How transformational leadership and employee motivation combine to predict employee pro environmental behaviors in China. Journal of Environmental Psychology, 35: 81–91.
[16] Hesketh, B., and Neal, A. 1999. Technology and performance. In D.R. Ilgen and E.D. Pulakos (Eds), The changing nature of performance: Implications for staffing, motivation, and development (pp. 21–55). San Francisco, CA: Jossey-Bass.
[17] Huang, J.L., Ryan, A.M., Zabel, K.L., and Palmer, A. 2014. Personality and adaptive performance at work: A meta-analytic investigation. Journal of Applied Psychology, 99(2): 162–179.
[18] Iis, E.Y., Yunus, M., Adam, M., and Sofyan, H. 2018. Antecedent model of empowerment and performance of Aceh Government with motivation as the intervening variable, The Journal of Social Sciences Research, 2: 743-747. DOI: https://doi.org/10.32861/ jssr.spi2.743.747
[19] Koopmans, L., et al. 2014. Improving the Individual Work Performance Questionnaire using Rasch Analysis. Journal of Applied Measurement, 15: 160-175. DOI: 10.1136/oemed-2013-101717.51
[20] Kossek, E., Pichler, S., and Bodner, T. 2011. Workplace social support and work-family conflict: A meta-analysis clarifying the influence of general and work-family specific supervisor and organizational support. Personnel Psychology, 64(2): 289–313. DOI: https://doi.org/10.1111/j.1744-6570.2011.01211.x
[21] Lazarus, R.S. 1966. Psychological stress and the coping process. New York: McGraw-Hill.
[22] Mack, K.Y., and Rhineberger-Dunn, G. 2019. Burnout among community corrections officers: Do supervisor and coworker support matter? Corrections, 6(1): 1–17. DOI: https://doi.org/10.1080/23774657.2019.1593067
[23] Marin, M., and Garcia-Ramirez, M. 2005. Social support and emotional exhaustion among hospital nursing staff. European Journal of Psychiatry, 19(2): 96–106.
[24] McCarthy, V.J., Power, S., and Greiner, B.A. 2010. Perceived occupational stress in nurses working in Ireland. Occupational Medicine, 60(8): 604-610. DOI: https://doi.org/10.1093/occmed/kqq148
[25] Moen, P., Kelly, E.L., and Lam, J. 2013. Healthy work revisited: Do changes in time strain predict well-being? Journal of Occupational Health Psychology, 18(2): 157–172. DOI: https:// doi.org/10.1037/a0031804
[26] Moller, M.O. 2016. She isn’t someone I associate with pension – A vignette study of professional reasoning. Professions and Professionalism, 6: 1–20.
[27] Morimoto, H., and Shimada, H. 2015. The relationship between psychological distress and coping strategies: Their perceived acceptability within a socio-cultural context of employment, and the motivation behind their choices. International Journal of Stress Management, 22(2): 159–182.
[28] Okoro, E.G., and Ekwueme, C.M. 2021. Is accounting alchemy still the right medicine for firm’s earnings and book value? Evidence from Sub-Saharan Africa. Revista de Administração Mackenzie, 22(3): 1–27. DOI:10.1590/1678-6971/eRAMF210007
[29] Okoro, G.E. 2016. Time series behavior and the predictive ability of accounting numbers: Evidence from listed firms in Nigeria. Journal of Academic Research in Economics, 2(8): 34-42
[30] Okoro, G.E., and Egbunike, P.A. 2016. Cost of peace accounting and national security in Nigeria: Does it really matter? Trends Economics and Management, 10(27): 49-56
[31] Park, K. 2012. The effects of social support at work on job demands, job control, depression, job performance, and absenteeism [PhD Dissertation], University of Georgia, Athens, Georgia.
[32] Pradhan, R.K., and Jena, L.K. 2017. Employee performance at workplace: Conceptual model and empirical validation. Business Perspectives and Research, 5(1): 1–17. DOI: 10.1177/2278533716671630
[33] Pratseya, A., and Kato, M. 2011. The effect of financial and non-financial compensation to the employee performance. The 2nd International Research Symposium in Service Management. Yogyakarta, Indonesia.
[34] Schroder, K.E.E., and Ollis, C.L. 2012. The coping competence questionnaire: A measure of resilience to helplessness and depression. Motivation and Emotion, 37: 286–302. DOI: https://doi.org/10.1007/s11031-012-9311-8
[35] Simosi, M. 2012. Disentangling organizational support construct: The role of different sources of support to newcomers' training transfer and organizational commitment. Personnel Review, 41(3): 301-320.
[36] Smith, M.M., Saklofske, D.H., Keefer, K.V., and Tremblay, P.F. 2015. Coping strategies and psychological outcomes: The moderating effects of personal resiliency. Journal of Psychology, 150: 318-332.
[37] Tummers, L. 2015. The effect of coping on job performance. Paper for the IRSPM Conference, Birmingham, March 30 – April 1, 2015.
[38] Ukeh, M.I., and Hassan, A.S. 2018. The impact of coping strategies on psychological well-being among students of Federal University, Lafia, Nigeria. Journal of Psychology and Psychotherapy, 8(5): 1-6. DOI:10.4172/2161-0487.1000349
[39] Yang, F.C., Kao, R.H., and Cho, C.C. 2019. A multilevel study on the causal relationship in association network of work stress. Policing: An International Journal, 42(4): 624–639. DOI: https://doi.org/10.1108/ PIJPSM-07-2018-0086
[40] Yu, J., et al. 2014. The role of social support on occupational stress among hospital nurses. International Journal of Clinical and Experimental Medicine, 7(9): 3000–3004.
[41] Yuan-Duen, L., Chiu-Chuan, L., Min-Tzu, C., and Chen-Fen, H. 2017. The impact of social support on job performance: The empirical study of mediating and moderating effects of related variables. International Journal of Organizational Innovation, 10(1): 290–317.
[42] Zimet, G.D., Dahlem, N.W., Zimet, S.G., and Farley, G.K. 1988.The multidimensional scale of perceived social support. J Pers Assess, 52: 30–41.
[43] *** Psychology. 2021. Social support. Available at: http://psychology.iresearchnet.com/industrial-organizational-psychology/group-dynamics/workplace-social-support/
[44] *** World Health Organization [W.H.O.]. 2020. Occupational health: Stress at the workplace. Available at: https://www.who.int/news-room/q-a-detail/ccupational-health-stress-at-the-workplace
Published
2022-09-30
How to Cite
ARUBAYI, Olusoji Damaro; EJETA, Dafe Marcus.
Coping Competence and Social Support on Job Performance in the Nigerian Tourism Industry.
Journal of Environmental Management and Tourism, [S.l.], v. 13, n. 6, p. 1672-1680, sep. 2022.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/7279>. Date accessed: 21 nov. 2024.
Section
Article
Copyright© 2024 The Author(s). Published by ASERS Publishing 2024. This is an open access article distributed under the terms of CC-BY 4.0 license.