Coping Competence and Social Support on Job Performance in the Nigerian Tourism Industry
This study examined coping competence, social supports and job performance in the tourism industry in Nigeria. The survey research design was adopted via questionnaire and was administered to three hundred and five (305) employees of tourism companies. Data obtained were analyzed using descriptive and inferential statistical tools. Findings revealed that coping competence and social support significantly and positively affect job performance in the tourism industry. The implication is that employees in the tourism industry have high level of coping competence towards handling stressful situations in the workplace and they receive maximum social supports from superiors and colleagues resulting in enhanced job performance. The study recommends that since coping competence improve job performance, management of the tourism industry should periodically assess employees’ coping competence regularly to ensure that negative coping skills are eliminated from the work environment. More so, management of the tourism industry should incessantly support employees in their day-to-day tasks in order to improve job performance.
 Ajayi, S. 2018. Effect of stress on employee performance and job satisfaction: A case study of Nigerian Banking Industry. Available at: https://ssrn.com/abstract=3160620
 Ayobami, P. 2013. Influence of extrinsic and intrinsic motivation on employees’ performance. Dept. of Business Administration, 1–14.
 Baard, S.K., Rench, T.A., and Kozlowski, S.W.J. 2014. Performance adaptation: A theoretical integration and review. Journal of Management, 40(2): 48–99.
 Bartels, K.P. 2013. Public encounters: The history and future of face-to-face contact between public professionals and citizens. Public Administration, 91(2): 469-483.
 Beavan, K., and Ehrlich, J. 2013. The chairman’s real job. Corporate Board, 34(203), 7–11. Available at: https://yalenonprofitalliance.org/wp-content/uploads/2014/08/The-Chairmans-Real-Job.pdf
 Chou, P. 2015. The effects of workplace social support on employee’s subjective well-being. European Journal of Business and Management, 7(6): 8-19.
 Cobb, S. 1976. Social support as a moderator of life stress. Psychosomatic Medicine, 38(5): 300–314. DOI:https://doi.org/10.1097/00006842-197609000-00003
 Dawley, D.D., Andrews, M.C., and Bucklew, N.S. 2008. Mentoring, supervisor support, and perceived organizational support: What matters most? Leadership & Organization Development Journal, 29(3): 235-247.
 Edwards, B.D., et al. 2014. Unifying the challenge-hindrance and socio-cognitive models of stress. International Journal of Stress Management, 21(2): 162–185.
 French, J.R.P., Jr., Caplan, R.D., and Harrison, R.V. 1982. The Mechanisms of Job Stress and Strain. London: Wiley & Sons.
 Ghiyasvandian, S., and Gebra, A.A. 2014. Coping work strategies and job satisfaction among Iranian Nurses. Iran Red Crescent Medical Journal, 16(6): 1-8. DOI: 10.5812/ircmj.17779
 Giao, H.N.K., Vuong, B.N., and Tushar, H. 2020. The impact of social support on job-related behaviors through the mediating role of job stress and the moderating role of locus of control: Empirical evidence from the Vietnamese banking industry. Cogent Business & Management, 7(1): 1-23. DOI:10.1080/23311975.2020.1841359
 Gofen, A. 2014. Mind the gap: Dimensions and influence of street-level divergence. Journal of Public Administration Research and Theory, 24: 473-493.
 Graves, L. M., Sarkis, J., and Zhu, Q. 2013. How transformational leadership and employee motivation combine to predict employee pro environmental behaviors in China. Journal of Environmental Psychology, 35: 81–91.
 Hesketh, B., and Neal, A. 1999. Technology and performance. In D.R. Ilgen and E.D. Pulakos (Eds), The changing nature of performance: Implications for staffing, motivation, and development (pp. 21–55). San Francisco, CA: Jossey-Bass.
 Huang, J.L., Ryan, A.M., Zabel, K.L., and Palmer, A. 2014. Personality and adaptive performance at work: A meta-analytic investigation. Journal of Applied Psychology, 99(2): 162–179.
 Iis, E.Y., Yunus, M., Adam, M., and Sofyan, H. 2018. Antecedent model of empowerment and performance of Aceh Government with motivation as the intervening variable, The Journal of Social Sciences Research, 2: 743-747. DOI: https://doi.org/10.32861/ jssr.spi2.743.747
 Koopmans, L., et al. 2014. Improving the Individual Work Performance Questionnaire using Rasch Analysis. Journal of Applied Measurement, 15: 160-175. DOI: 10.1136/oemed-2013-101717.51
 Kossek, E., Pichler, S., and Bodner, T. 2011. Workplace social support and work-family conflict: A meta-analysis clarifying the influence of general and work-family specific supervisor and organizational support. Personnel Psychology, 64(2): 289–313. DOI: https://doi.org/10.1111/j.1744-6570.2011.01211.x
 Lazarus, R.S. 1966. Psychological stress and the coping process. New York: McGraw-Hill.
 Mack, K.Y., and Rhineberger-Dunn, G. 2019. Burnout among community corrections officers: Do supervisor and coworker support matter? Corrections, 6(1): 1–17. DOI: https://doi.org/10.1080/23774657.2019.1593067
 Marin, M., and Garcia-Ramirez, M. 2005. Social support and emotional exhaustion among hospital nursing staff. European Journal of Psychiatry, 19(2): 96–106.
 McCarthy, V.J., Power, S., and Greiner, B.A. 2010. Perceived occupational stress in nurses working in Ireland. Occupational Medicine, 60(8): 604-610. DOI: https://doi.org/10.1093/occmed/kqq148
 Moen, P., Kelly, E.L., and Lam, J. 2013. Healthy work revisited: Do changes in time strain predict well-being? Journal of Occupational Health Psychology, 18(2): 157–172. DOI: https:// doi.org/10.1037/a0031804
 Moller, M.O. 2016. She isn’t someone I associate with pension – A vignette study of professional reasoning. Professions and Professionalism, 6: 1–20.
 Morimoto, H., and Shimada, H. 2015. The relationship between psychological distress and coping strategies: Their perceived acceptability within a socio-cultural context of employment, and the motivation behind their choices. International Journal of Stress Management, 22(2): 159–182.
 Okoro, E.G., and Ekwueme, C.M. 2021. Is accounting alchemy still the right medicine for firm’s earnings and book value? Evidence from Sub-Saharan Africa. Revista de Administração Mackenzie, 22(3): 1–27. DOI:10.1590/1678-6971/eRAMF210007
 Okoro, G.E. 2016. Time series behavior and the predictive ability of accounting numbers: Evidence from listed firms in Nigeria. Journal of Academic Research in Economics, 2(8): 34-42
 Okoro, G.E., and Egbunike, P.A. 2016. Cost of peace accounting and national security in Nigeria: Does it really matter? Trends Economics and Management, 10(27): 49-56
 Park, K. 2012. The effects of social support at work on job demands, job control, depression, job performance, and absenteeism [PhD Dissertation], University of Georgia, Athens, Georgia.
 Pradhan, R.K., and Jena, L.K. 2017. Employee performance at workplace: Conceptual model and empirical validation. Business Perspectives and Research, 5(1): 1–17. DOI: 10.1177/2278533716671630
 Pratseya, A., and Kato, M. 2011. The effect of financial and non-financial compensation to the employee performance. The 2nd International Research Symposium in Service Management. Yogyakarta, Indonesia.
 Schroder, K.E.E., and Ollis, C.L. 2012. The coping competence questionnaire: A measure of resilience to helplessness and depression. Motivation and Emotion, 37: 286–302. DOI: https://doi.org/10.1007/s11031-012-9311-8
 Simosi, M. 2012. Disentangling organizational support construct: The role of different sources of support to newcomers' training transfer and organizational commitment. Personnel Review, 41(3): 301-320.
 Smith, M.M., Saklofske, D.H., Keefer, K.V., and Tremblay, P.F. 2015. Coping strategies and psychological outcomes: The moderating effects of personal resiliency. Journal of Psychology, 150: 318-332.
 Tummers, L. 2015. The effect of coping on job performance. Paper for the IRSPM Conference, Birmingham, March 30 – April 1, 2015.
 Ukeh, M.I., and Hassan, A.S. 2018. The impact of coping strategies on psychological well-being among students of Federal University, Lafia, Nigeria. Journal of Psychology and Psychotherapy, 8(5): 1-6. DOI:10.4172/2161-0487.1000349
 Yang, F.C., Kao, R.H., and Cho, C.C. 2019. A multilevel study on the causal relationship in association network of work stress. Policing: An International Journal, 42(4): 624–639. DOI: https://doi.org/10.1108/ PIJPSM-07-2018-0086
 Yu, J., et al. 2014. The role of social support on occupational stress among hospital nurses. International Journal of Clinical and Experimental Medicine, 7(9): 3000–3004.
 Yuan-Duen, L., Chiu-Chuan, L., Min-Tzu, C., and Chen-Fen, H. 2017. The impact of social support on job performance: The empirical study of mediating and moderating effects of related variables. International Journal of Organizational Innovation, 10(1): 290–317.
 Zimet, G.D., Dahlem, N.W., Zimet, S.G., and Farley, G.K. 1988.The multidimensional scale of perceived social support. J Pers Assess, 52: 30–41.
 *** Psychology. 2021. Social support. Available at: http://psychology.iresearchnet.com/industrial-organizational-psychology/group-dynamics/workplace-social-support/
 *** World Health Organization [W.H.O.]. 2020. Occupational health: Stress at the workplace. Available at: https://www.who.int/news-room/q-a-detail/ccupational-health-stress-at-the-workplace
The Copyright Transfer Form to ASERS Publishing (The Publisher)
This form refers to the manuscript, which an author(s) was accepted for publication and was signed by all the authors.
The undersigned Author(s) of the above-mentioned Paper here transfer any and all copyright-rights in and to The Paper to The Publisher. The Author(s) warrants that The Paper is based on their original work and that the undersigned has the power and authority to make and execute this assignment. It is the author's responsibility to obtain written permission to quote material that has been previously published in any form. The Publisher recognizes the retained rights noted below and grants to the above authors and employers for whom the work performed royalty-free permission to reuse their materials below. Authors may reuse all or portions of the above Paper in other works, excepting the publication of the paper in the same form. Authors may reproduce or authorize others to reproduce the above Paper for the Author's personal use or for internal company use, provided that the source and The Publisher copyright notice are mentioned, that the copies are not used in any way that implies The Publisher endorsement of a product or service of an employer, and that the copies are not offered for sale as such. Authors are permitted to grant third party requests for reprinting, republishing or other types of reuse. The Authors may make limited distribution of all or portions of the above Paper prior to publication if they inform The Publisher of the nature and extent of such limited distribution prior there to. Authors retain all proprietary rights in any process, procedure, or article of manufacture described in The Paper. This agreement becomes null and void if and only if the above paper is not accepted and published by The Publisher, or is with drawn by the author(s) before acceptance by the Publisher.