Interpersonal Communication Between Sign Language Interpreters as Tour Guides and Deaf Tourists in Indonesia
Abstract
The purpose of this study was to determine the process and communication barriers between tour guides and deaf tourists and the motives behind them becoming special guides for deaf tourists. This research used the theory of communication patterns, interpersonal communication, communication for deaf people, and tour guide. The method used in this research was the constructivism paradigm with a qualitative research approach. This research used the case study research method. The research subjects were ten sign language interpreters as tour guides domiciled in Jakarta. The results showed that the communication pattern between "heard" or "deaf" tour guides with "deaf" tourists needed to start with vocabulary adjustments - decoding and encoding - because the sign language that developed in each tourist area of origin was different. After adjusting the vocabulary, the interpersonal communication pattern could be circular or two-way. The motives to become a tour guide as deaf tourists were divided into three: the motive of knowledge, the motive of the social network, and sign language attraction. Meanwhile, communication barriers during the tour guiding process were differences in vocabulary, lack of international signaling skills, and English ability.
References
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[2] Barnett, S. 2002. Communication with Deaf and Hard-of-hearing People. Academic Medicine, 77(7): 694-700. DOI: 10.1097/00001888-200207000-00009. PMID: 12114142.
[3] Briandana, R., Doktoralina, C. M. and Sukmajati, D. 2018. Promotion analysis of marine tourism in Indonesia: A case study. European Research Studies Journal, 21(1): 602–613. DOI:https://doi.org/10.35808/ersj/973
[4] Bucata, G. and Rizescu, A. M. 2017. The role of communication in enhancing the ˘work effectiveness of an organization. Land Forces Academy Review, 22(1): 49–57. DOI: https://doi.org/10.1515/raft2017-0008
[5] Budyartati, S. 2014. Problematika Pembelajaran di SD. Yogyakarta: CV Budi Utama.
[6] Buhalis, D. and Costa, C. 2006. Tourism management dynamics: trends, management, and tools. Routledge.
[7] Creswell, J. W. and Creswell, J. D. 2018. Research Design Qualitative, Quantitative, and Mixed Methods Approaches (5th ed.). London: SAGE Publications Inc.
[8] Erlita, N. 2019. The Participation Identification of the Environmental Care Campaign in Communities of South Meruya West Jakarta. International Journal of Science and Research (IJSR), 8(11): 1917–1923.
[9] Febrianita, R. and Hardjati, S. 2019. The Power of Interpersonal Communication Skill in Enhancing Service Provision. Journal of Social Science Research, 14: 3192–3199. DOI: https://doi.org/10.24297/jssr.v14i0.8150
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[13] Hailuddin, H., et al. 2022. Beach Area Development Strategy as the Prime Tourism Area in Indonesia. Journal of Environmental Management and Tourism, 13(2): 414-426. DOI: 10.14505/jemt.v13.2(58).11
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[19] Klimkiewicz, K. and Oltra, V. 2017. Does CSR Enhance Employer Attractiveness? The Role of Millennial Job Seekers’ Attitudes. Corporate Social Responsibility and Environmental Management, 24(5): 449–463. DOi:https://doi.org/10.1002/csr.1419
[20] Lane, H. 2005. Ethnicity, Ethics, and the Deaf-World. The Journal of Deaf Studies and Deaf Education, 10(3): 291–310. DOI: https://doi.org/10.1093/deafed/eni030
[21] Lintangsari, A. P. 2014. Identifikasi Kebutuhan Mahasiswa Tuli Dalam Pembelajaran Bahasa Tulis. Indonesian Journal of Disability Studies, 1(1): 60-70.
[22] Mansur, S., et al. 2021a. Consumer Brand Engagement and Brand Communications on Destination Brand Equity Maritine Tourism in Indonesia. Journal of Environmental Management and Tourism, 14(4): 1032-1042. DOI: https://doi.org/10.14505//jemt.v12.4(52).16
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[24] Mulyana, A., et al. 2022. Socio-Emotional Leadership Style as Implementation of Situational Leadership Communication in the Face of Radical Change. Academic Journal of Interdisciplinary Studies, 11(3): 150-161. DOI: https://doi.org/10.36941/ajis-2022-0074
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Published
2022-09-30
How to Cite
UMARELLA, Farid Hamid et al.
Interpersonal Communication Between Sign Language Interpreters as Tour Guides and Deaf Tourists in Indonesia.
Journal of Environmental Management and Tourism, [S.l.], v. 13, n. 6, p. 1637-1645, sep. 2022.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/7276>. Date accessed: 16 apr. 2024.
Section
Article
Copyright© 2023 The Author(s). Published by ASERS Publishing 2023. This is an open access article distributed under the terms of CC-BY 4.0 license.