Dark Triad Personality Traits and Workplace Outcomes: Evidence from the Hospitality Industry
Abstract
The Dark Triad Personality Traits - psychopathy, narcissism, and Machiavellianism - have a significant impact on workplace dynamics. Psychopathy involves egoistic and disappointing interpersonal contact; Machiavellianism involves devious communication strategies; and narcissists use harmful tactics to gain attention and dominate teams. This study investigates the linking of DTPTs with work outcomes in the context of Jordan's hospitality sector. With the use of a standardised questionnaire, 387 hotel staff members provided quantitative data. SPSS was used to test the proposed hypotheses. Findings demonstrated that, whereas DTPTs had no effect on OCB, they do positively influence JB and TI. These results have significant theoretical and practical implications for Jordan hotels. The study recommends that to combat DTPTs in hotels, proactive measures like thorough hiring processes, investing in training programmes, and establishing clear organisational values can help. These measures can identify potential traits, foster a positive work culture, and discourage behaviours aligned with DTPTs, ultimately improving overall staff satisfaction, reducing turnover, and increasing JB.
References
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[13] Boey, L., and Vantilborgh, T. 2016. A theoretical model relating the dark triad of personality to the content of employees' psychological contracts. New Zealand Journal of Employment Relations, 40(3): 44‒66.
[14] Borgholthaus, C.J., White, J.V., and Harms, P.D. 2023. CEO dark personality: A critical review, bibliometric analysis, and research agenda. Personality and Individual Differences, 201, Article 111951.
[15] Brewera, G., Bennett, C., Davidson, L., Ireen, A., Phipps, A., Stewart-Wilkes, D., and Wilson, B. 2018. Dark triad traits and romantic relationship attachment, accommodation, and control. Personality and Individual Differences, 120(1): 202–208.
[16] Buckels, E.E., Jones, D.N., and Paulhus, D.L. 2013. Behavioural confirmation of everyday sadism. Psychological Science, 24 (1): 2201–2209. DOI: https://doi.org/10.1177/0956797613490749
[17] Busuioc, A.C., and Butucescu, A. 2020. The role of dark triad on the link between emotional labour and core Burnout. Psihologia Resurselor Umane, 18(4): 51–64.
[18] Cao, X., Khan, A.N., Zaigham, G. H.K., and Khan, N.A. 2019. The stimulators of social media fatigue among students: role of moral disengagement. Journal of Educational Computing Research, 57(5): 1083–1107. DOI:https://doi.org/10.1177/0735633118781907
[19] Çelik, M. 2018. The Effect of Psychological Capital Level of Employees on Workplace Stress and employee turnover Intention. Innovar, 28(68): 67–75. DOI: https:// doi.org/10.15446/innovarv28n68.70472
[20] Chattopadhyay, R. 2019. Impact of forced distribution system of performance evaluation on organizational citizenship behavior. Global Business Review, 20(3): 826–837.
[21] Chughtai, M.S., and Shah, S.Z. 2020. A Moderated mediation model: mediating Mechanism of workplace incivility and moderating role of Islamic work ethics between dark triad and organizational citizenship behaviour. Management Issues in Healthcare System.1: 1-17.
[22] Chung, J.J. 2021. The effect of leader’s Machiavellianism on turnover intention: mediating effect of Hindsight Bias. Knowledge Management Research, 22(1): 155–181. DOI: https://doi.org/10.15813/KMR.2021.22.1.009
[23] Cohen, A. 2016. Are they among us? A conceptual framework of the relationship between the dark triad personality and counterproductive work behaviours (CWBs). Hum. Resource. Manag. Rev., 26: 69–85. DOI:10.1016/j. hrmr.2015.07.003
[24] Demerouti, E., Bakker, A.B., Nachreiner, F., and Schaufeli, W.B. 2001. The job demands-resources model of Burnout. J. Appl. Psychol., 86: 499–512. DOI: 10.1037/0021-9010.86.3.499
[25] Foulk, T. A., Lanaj, K., Tu, M. H., Erez, A., and Archambeau, L. 2018. Heavy is the head that wears the crown: An actor-centric approach to daily psychological power, abusive leader behaviour, and perceived incivility. Academy of Management Journal, 61(2): 661–684. DOI: https://doi.org/10.5465/AMJ.2015.1061
[26] Furnham, A., and Sherman, R. 2021. Dark side personality and safety-related traits. Personality and Individual Differences, 171, Article 110510.
[27] George, J.M., and Jones, G.R. 2012. Understanding and managing organizational behaviour (6th ed.). Boston: Prentice Hall.
[28] Greenbaum, R.L., Hill, A., Mawritz, M.B., and Quade, M.J. 2017. Employee Machiavellianism to unethical behaviour: the role of abusive supervision as a trait activator. Journal of Management, 43(2): 585–609. DOI:https://doi.org/10.1177/0149206314535434
[29] Grijalva, E., and Newman, D.A. 2015. Narcissism and counterproductive work behaviour (CWB): Meta-analysis and consideration of collectivist culture, big five personality, and narcissism’s facet structure. Applied Psychology, 64: 93–126. DOI: https://doi.org/10.1111/apps.2025
[30] Harms, P.D. 2022. Bad is stronger than good: A review of the models and measures of dark personality. Zeitschrift für Psychology, 203: 280–289.
[31] Harms, P.D., and Sherman, R. 2021. What falls outside of the Big Five? Darkness, derailers, and beyond. In D. Wood, S. Read, P. D. Harms, and A. Slaughter (Eds.), Measuring and modelling persons and situations (33–68). Academic Press.
[32] Harms, P.D., White, J.V., and Fezzey, T.N.A. 2024. Dark clouds on the horizon: Dark personality traits and the frontiers of the entrepreneurial economy. Journal of Business Research, (171): 114364
[33] Hill, V.Z., and Besser, A. 2019. Dark personality features and workplace outcomes: The mediating role of difficulties in personality functioning. Current Psychology. DOI: https://doi.org/10.1007/s12144-019-00527-z
[34] Hogan, R., and Hogan, J. 2001. Assessing leadership: A view from the dark side. International Journal of Selection and Assessment, 9(2): 40–51.
[35] Hogan, R., Kaiser, R., Sherman, R., and Harms, P. D. 2021. Twenty years on the dark side: Six lessons about bad leadership. Consulting Psychology Journal: Practice and Research, 73: 199–213.
[36] Jawabreh, O., Al Fahmawee, E.A., Al-Rawashdeh, O.M., Alrowwad, A., and Alrjoub, A. 2022. Green energy products and the relationship of the customer’s consideration for the environment and perceived risk involved with the mediating position of customer purchasing intentions, The point of view of foreign tourist in Jordan. International Journal of Energy Economics and Policy, 12(4): 1-8. DOI: 10.32479/ijeep.13265
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Published
2024-05-31
How to Cite
AL-RAWASHDEH, Osama Mohammad; AL MAHASNEH, Mohammad Fadel; AL NAJDAWI, Bashar M..
Dark Triad Personality Traits and Workplace Outcomes: Evidence from the Hospitality Industry.
Journal of Environmental Management and Tourism, [S.l.], v. 15, n. 2, p. 357 - 372, may 2024.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/8418>. Date accessed: 30 june 2024.
doi: https://doi.org/10.14505/jemt.v15.2(74).10.
Section
Article
Copyright© 2023 The Author(s). Published by ASERS Publishing 2023. This is an open access article distributed under the terms of CC-BY 4.0 license.