Do Environmentally Responsible Practices in Accommodation Establishments Matter?
Abstract
Environmentally responsible practices (ERPs) in accommodation establishments are identified as the implementation and or execution of certain principles in such a way that it lowers the production of waste, preserve energy, and encourages environmental health. The main purpose of this study is to identify whether or not environmentally responsible practices in accommodation establishments matters. A descriptive survey design was used. The study utilised a quantitative research approach with questionnaires as a data collection instrument. The data were analysed using Statistic Package for the Social Science (SPSS), software version 23, to enable the generation of descriptive and bivariate statistics for the interpretation of the results. The following themes emerged from the study; namely, guests’ preferences of ERPs, influence of return patronage and the effect knowledge have on ERPs. Most participants were not bothered by the re-use of linen and towels, yet establishments still need to invest more time in educating the guests in this regard. Guests indicated that they would return to an accommodation establishment that practices linen reuse programs, water conservation and waste management procedures. This study provides insights on ways guests view ERPs and their preferences. It provides accommodation establishments a scope on what their guests are comfortable in participating on.
References
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[22] Scholz, P., Linderová, I. and Konečná, K. 2020. Green management tools as a way to sustainable behaviour in the hotel industry: Case study from Czechia. Sustainability. 12(23). DOI: https://doi.org/10.3390/su122310027
[23] Sucheran, R. and Moodley, V. 2019. Guest dynamics and perceptions towards environmentally friendly practices in hotels in KwaZulu Natal, South Africa. African Journal of Hospitality, Tourism and Leisure, 8(3):1-18.
[24] Tan, L.L., Aziz, A.N. and Ngah, A.H. 2020. Mediating effect of reasons on the relationship between altruism and green hotel patronage intention. Journal of Marketing Analysis 8, 18–30. https://doi.org/10.1057/s41270-020-00067-7
[25] Tasci, A.D.A., 2017. Consumer demand for sustainability benchmarks in tourism and hospitality. Tourism Review, 72(4): 375-391. DOI: http://dx.doi.org/10.1108/TR-05-2017-0087
[26] Yang, L. 2017. How to make guests behave more environmentally friendly in hotel rooms? The exploration of motivational factors from guests’ perspective. Master’s thesis, Linnaeus University
[2] Achmad, W. and Yulianah, Y. 2022. Corporate Social Responsibility of the Hospitality Industry in Realizing Sustainable Tourism Development. Enrichment : Journal of Management, 12(2), 1610-1616. DOI:https://doi.org/10.35335/enrichment.v12i2.447
[3] Amasuomo, E. and Baird, J. 2016. The concern of waste and waste management. Journal of Management and Sustainability 6(4):88-96. DOI: https://doi.org/10.5539/jms.v6n4:88
[4] Chan, M.K.M., Tsang, N.K. and Au, W.C.W. 2022. Effective approaches for encouraging hotel guests’ voluntary bedding linen reuse behavior. International Journal of Hospitality Management, 101, 103105. DOI:https://doi.org/10.1016/j.ijhm.2021.103105
[5] Chung, K.C. 2020. Green marketing orientation: Achieving sustainable development in green hotel management. Journal of Hospitality Marketing & Management, 29(6):722-738. DOI:http://doi.org/10.1080/19368623.2020.1693471
[6] Garcia de Leaniz, P.M., Crespo, A.H. and Gomez Lopez, R. 2019. The role of environmental CSR practices on the information of behavioural intentions in a certified hotel context: exploring the moderating effect of customer involvement on the buying process. Spanish Journal of Marketing-ESIC, 23:205-226. DOI:http://doi.org/10.1108/SJME-10-2018-0044
[7] Hall, C.M., Daya, L.N., Majstorovic, D., Mills, P.A.L., Wallace, C. and Truong, V.D. 2016. Accommodation consumers and providers’ attitudes, behaviours and practices for sustainability: A systematic review. Sustainability, 8(625): 1-30. DOI: https://doi.org/10.3390/su8070625
[8] Han, H., Lee, M.J. and Kim, W. 2018. Promoting towel reuse behaviour in guests: A water conservation management and environmental policy in the hotel industry. Business Strategy and the Environment, 27:1302-1312. DOI: http://dx.doi.org/10.1002/bse.2179
[9] Jaykumar, P. 2021. 'Sustainable'expectations of guests during hotel stay in a'new normal'world post covid. Journal of Services Research, 21(1).
[10] Joo, H.H., Lee, J. and Park, S. 2018. Every drop counts: A water conservation experiment with hotel guests. Economic Enquiry, 56(3):1788-1808. DOI: https://doi.org/10.1111/ecin.12563
[11] Keles H, Yayla O, Tarinc A, Keles A. The Effect of Environmental Management Practices and Knowledge in Strengthening Responsible Behavior: The Moderator Role of Environmental Commitment. Sustainability. 2023; 15(2):1398. https://doi.org/10.3390/su15021398
[12] Khatter, A., White, L., Pyke, J. and McGrath, M. 2021. Stakeholders’ influence on environmental sustainability in the Australian hotel industry. Sustainability,13(3):1351. DOI: https://doi.org/10.3390/su13031351
[13] Kim, A, Ki, P.K. and Tan, H.D.N. 2021. The Green Accommodation Management Practices: The Role of Environmentally Responsible Tourist Markets in Understanding Tourists Pro-Environmental Behaviour. Sustainability 13,(4): 2326. https://doi.org/10.3390/su13042326
[14] Lee, T.H., Jan, F.H. and Chen, J.C. 2023. Influence analysis of interpretation services on ecotourism behavior for wildlife tourists. Journal of Sustainable Tourism, 31:5:1233-1251, DOI:https://doi.org/10.1080/09669582.2021.194901611
[15] Mbasera, M. 2015. A Green Management Framework for Hotels: A Case Study of Two African Countries https://repository.nwu.ac.za/bitstream/handle/10394/14151/Mbasera_M.pdf?sequence=l&is.Allowed=y
[16] Mensah, I. 2020. Waste management practices of small hotels in Accra: An application of the waste management hierarchy model. Journal of Global Business Insights, 5(1):33-46. 13. https://www.doi.org/10.5038/2640-6489.5.1.1081
[17] Moise, M.S., Gil-Saura, I. and Ruiz Molina, M.E. 2021. The importance of green practices for hotel guests: does gender matter?. Economic research. (Ekonomska istraživanja) 34(1):3508-3529. DOI:https://doi.org/10.1080/1331677X.2021.1875863
[18] Nimri, R., Patiar, A. and Jin, X. 2020. The determinants of consumers’ intention of purchasing green hotel accommodation: Extending the theory of planned behaviour. Journal of Hospitality and Tourism Management,45:535-543. DOI: http://dx.doi.org/10.1016/j.jhtm.2020.10.013
[19] Oh, S.Y. 2022. Effect of Ethical Climate in Hotel Companies on Organizational Trust and Organizational Citizenship Behavior. Sustainability 14(13): 7886. https://doi.org/10.3390/su14137886 (accessed August 2, 2023).
[20] Olya, H., Bagheri, P. and Tumer, M. 2019. Decoding behavioural responses of green hotel guests: A deeper insight into the application of the theory of planned behaviour. International Journal of Contemporary Hospitality Management, 31(6):1-32. https://doi.org/10.1108/IJCHM-05-2018-0374
[21] Patwary, A.K., Rasoolimanesh, S.M., Rabiul, M.K., Aziz, R.C.and Hanafiah, M.H. 2022. Linking environmental knowledge, environmental responsibility, altruism, and intention toward green hotels through ecocentric and anthropocentric attitudes. International Journal of Contemporary Hospitality Management, 34(12): 4653-4673.21
[22] Scholz, P., Linderová, I. and Konečná, K. 2020. Green management tools as a way to sustainable behaviour in the hotel industry: Case study from Czechia. Sustainability. 12(23). DOI: https://doi.org/10.3390/su122310027
[23] Sucheran, R. and Moodley, V. 2019. Guest dynamics and perceptions towards environmentally friendly practices in hotels in KwaZulu Natal, South Africa. African Journal of Hospitality, Tourism and Leisure, 8(3):1-18.
[24] Tan, L.L., Aziz, A.N. and Ngah, A.H. 2020. Mediating effect of reasons on the relationship between altruism and green hotel patronage intention. Journal of Marketing Analysis 8, 18–30. https://doi.org/10.1057/s41270-020-00067-7
[25] Tasci, A.D.A., 2017. Consumer demand for sustainability benchmarks in tourism and hospitality. Tourism Review, 72(4): 375-391. DOI: http://dx.doi.org/10.1108/TR-05-2017-0087
[26] Yang, L. 2017. How to make guests behave more environmentally friendly in hotel rooms? The exploration of motivational factors from guests’ perspective. Master’s thesis, Linnaeus University
Published
2023-09-01
How to Cite
NDZUNGU, Lulama; KLEYNHANS, Carina; ROELOFFZE, Antoinette.
Do Environmentally Responsible Practices in Accommodation Establishments Matter?.
Journal of Environmental Management and Tourism, [S.l.], v. 14, n. 5, p. 2281 - 2289, sep. 2023.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/8012>. Date accessed: 17 may 2024.
doi: https://doi.org/10.14505/jemt.v14.5(69).09.
Section
Article
Copyright© 2023 The Author(s). Published by ASERS Publishing 2023. This is an open access article distributed under the terms of CC-BY 4.0 license.