The Impact of the COVID-19 Epidemic on Risk Management Perception in Tourism Business
Abstract
The COVID-19 pandemic is an infectious disease; through the dispersion of steam in the air, the level of rapid global infection, normal control measures have not been effective. Scientists have access to research and publication on the impact of the COVID -19 pandemic. One of the differences in each study depends on the actual population area and habitat of each community in each country. Through this study, it will provide information on the impact relationship of the COVID-19 epidemic in the field of tourism business risk management to have a basis for understanding of tourism risk management response in sustainable tourism recovery and development.
This study is based on behavioral theories, and pathogen stress theories applied extended scales to survey visitors at tourist attractions. The process of collecting data of 487 response and using structural equation modeling to analyze the data.
Research results have verified the impact of the COVID-19 epidemic on risk management issues in tourism business including travel risk and management perception, risk Management places of visitors, awareness of limiting contact when traveling, hygiene and safety awareness, perceived behavioral control, emergency processing support channel.
This research contributes to a better explanation of the behavioral theory framework and helps to better understand the impact of the COVID-19 epidemic in the field of tourism business risk management as well as establish emergency responses for visitors in the future.
References
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[10]. Clauss, T. 2017. Measuring business model innovation: conceptualization, scale development, and proof of performance. R&d Management, 47(3): 385–403. DOI: https://doi.org/10.1111/radm.12186
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[28]. Law, R., et al. 2015. Distribution channel in hospitality and tourism. International Journal of Contemporary Hospitality Management, 27(3): 431–452. DOI: https://doi.org/10.1108/IJCHM-11-2013-0498
[29]. Lee, K. 2018. Study on the Appearance-oriented, Appearance-Related Consumption Behavior according to sub-variables of Appearance Instrumentality. The Society of Fashion and Textile Industry. DOI:https://doi.org/10.5805/SFTI.2018.20.4.400
[30]. Lee, S. M., and Lee, D. 2020. “Untact”: a new customer service strategy in the digital age. Service Business, 14(1): 1–22. DOI: https://doi.org/10.1007/s11628-019-00408-2
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[32]. Pearce, D. G., and Schott, C. 2005. Tourism Distribution Channels: The Visitors’ Perspective. Journal of Travel Research, 44(1): 50–63. DOI: https://doi.org/10.1177/0047287505276591
[33]. Priest, S. 1992. Factor exploration and confirmation for the dimensions of an adventure experience. Journal of Leisure Research, 24(2): 127–139. DOI: https://doi.org/10.1080/00222216.1992.11969881
[34]. Rahman, M. K., Gazi, M. A. I., Bhuiyan, M. A., and Rahaman, M. A. 2021. Effect of Covid-19 pandemic on tourist travel risk and management perceptions. Plos One, 16(9), e0256486. DOI:https://doi.org/10.1371/journal.pone.0256486
[35]. Rather, R. A. 2021. Monitoring the impacts of tourism-based social media, risk perception and fear on tourist’s attitude and revisiting behaviour in the wake of COVID-19 pandemic. Current Issues in Tourism, 24(23): 3275–3283. DOI: https://doi.org/10.1080/13683500.2021.1884666
[36]. Raykov, T. 2004. Behavioral scale reliability and measurement invariance evaluation using latent variable modeling. Behavior Therapy, 35(2): 299–331. DOI: https://doi.org/10.1016/S0005-7894(04)80041-8
[37]. Raza, A., Rather, R. A., Iqbal, M. K., and Bhutta, U. S. 2020. An assessment of corporate social responsibility on customer company identification and loyalty in banking industry: a PLS-SEM analysis. Management Research Review, 43(11): 1337–1370.
[38]. Rosseel, Y., et al. 2017. Package ‘lavaan.’ Retrieved June, 17, 2017. DOI:https://doi.org/10.18637/jss.v048.i02
[39]. Sánchez-Cañizares, S. M., Cabeza-Ramírez, L. J., Muñoz-Fernández, G., and Fuentes-García, F. J. 2021. Impact of the perceived risk from Covid-19 on intention to travel. Current Issues in Tourism, 24(7): 970–984. DOI: https://doi.org/10.1080/13683500.2020.1829571
[40]. Savalei, V. 2021. Improving Fit Indices in Structural Equation Modeling with Categorical Data. Multivariate Behavioral Research, 56(3): 390–407. DOI: https://doi.org/10.1080/00273171.2020.1717922
[41]. Sigala, M. 2020. Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research. Journal of Business Research, 117: 312–321. DOI:https://doi.org/10.1016/j.jbusres.2020.06.015
[42]. Sparks, B. 2007. Planning a wine tourism vacation? Factors that help to predict tourist behavioural intentions. Tourism Management, 28(5): 1180–1192. DOI: https://doi.org/10.1016/j.tourman.2006.11.003
[43]. Thornhill, R., and Fincher, C. L. 2014. The parasite-stress theory of values. In The parasite-stress theory of values and sociality (pp. 59–82). Springer. DOI: https://psycnet.apa.org/doi/10.1037/ebs0000020
[44]. Villacé-Molinero, T., Fernández-Muñoz, J. J., Orea-Giner, A., and Fuentes-Moraleda, L. 2021. Understanding the new post-COVID-19 risk scenario: Outlooks and challenges for a new era of tourism. Tourism Management, 86, 104324. DOI: https://doi.org/10.1016/j.tourman.2021.104324
[45]. Wen, J., Kozak, M., Yang, S., and Liu, F. 2020. COVID-19: potential effects on Chinese citizens’ lifestyle and travel. Tourism Review, 76(1): 74–87. DOI: https://doi.org/10.1108/TR-03-2020-0110
[46]. Xie, C., Huang, Q., Lin, Z., and Chen, Y. 2020. Destination risk perception, image and satisfaction: The moderating effects of public opinion climate of risk. Journal of Hospitality and Tourism Management, 44, 122–130. DOI: https://doi.org/10.1016/j.jhtm.2020.03.007
[47]. General Statistics Office of Vietnam. (2020). Report on socio-economic situation in the fourth quarter and 2020.
[48]. General Statistics Office. (2021). Statistics Yearbook of Viet Nam. Available at: https://www.gso.gov.vn/du-lieu-va-so-lieu-thong-ke/2021/06/doanh-thu-du-lich-lu-hanh-giam-sau-do-dich-covid-19/
[49]. WHO. (2020). Archived: WHO Timeline - COVID-19. World Health Organization. Available at: https://www.who.int/news/item/27-04-2020-who-timeline---covid-19
[50]. WTTC. (2020). Global economic impact & trends 2020. June, 27. Available at: https://wttc.org/Research/Economic-Impact/moduleId/1445/itemId/91/controller/DownloadRequest/action/QuickDownl
Published
2023-03-31
How to Cite
NINH, Nguyen Van.
The Impact of the COVID-19 Epidemic on Risk Management Perception in Tourism Business.
Journal of Environmental Management and Tourism, [S.l.], v. 14, n. 2, p. 540 - 551, mar. 2023.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/7703>. Date accessed: 24 apr. 2024.
doi: https://doi.org/10.14505/jemt.v14.2(66).23.
Section
Article
Copyright© 2023 The Author(s). Published by ASERS Publishing 2023. This is an open access article distributed under the terms of CC-BY 4.0 license.