Prospects for the Formation of a Smart Destination as a Determining Factor in the Modernization of Urban Infrastructure and a Means of Sustainable Urban Tourism Development in Kazakhstan
Abstract
New requirements of society for the provision of tourist services are shaped by informatization and the transformation of society into one of modern technology. The value of the innovative component of tourist service provision, modernization of priorities in the consumer market, communicative interaction with consumers using the latest technology, and other components call for new approaches and methods in the formation of the complex of relationships in tourist destinations. In this, of importance is the need for scientific research into the formation of a smart destination of the megapolis as a certain factor in the modernization of urban infrastructure. The purpose of the study is to discover prospects for the formation of a smart tourist destination of the metropolis as a decisive factor in the modernization of urban infrastructure and the means of sustainable development of urban tourism. Analysis of research results points to the key technological developments used in smart tourist destinations, as well as the universal mobile travel applications most relevant in Kazakhstan's megacities. The authors conclude that smart tourist destinations can function as the components (elements) of smart cities, giving opportunities for the formation and promotion of the tourist product and the development of urban infrastructure.
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[2] Albino, V., Berardi, U. and Dangelico, R.M. 2015. Smart cities: Definitions, dimensions, performance, and initiatives. Journal of Urban Technology, 22(1): 3-21.
[3] Ashworth, G., and Page, S.J. 2011. Urban tourism research: Recent progress and current paradoxes. Tourism Management, 32(1): 1-15.
[4] Balova, S., et al. 2021. The formation of the concept of smart sustainable city with the purpose of environmental protection. Journal of Environmental Management and Tourism, 12(5): 1269-75.
[5] Balova, S., et al. 2022. Social Media Marketing (SMM) impact on hotel business development: Private mini hotel experience. Anais Brasileiros De Estudos Turísticos, 12(Special Issue): 1-8. DOI:https://doi.org/10.5281/zenodo.7154757
[6] Bibri, S.E., and Krogstie, J. 2020a. Smart eco-city strategies and solutions for sustainability: The cases of royal seaport, Stockholm, and Western Harbor, Malmö, Sweden. Urban Science, 4(1): 11. DOI:https://doi.org/10.3390/urbansci4010011
[7] Bibri, S.E., and Krogstie, J. 2020b. The emerging data-driven smart city and its innovative applied solutions for sustainability: The cases of London and Barcelona. Energy Informatics, 3: 5. DOI:https://doi.org/10.1186/s42162-020-00108-6
[8] Bock, K. 2015. The changing nature of city tourism and its possible implications for the future of cities. European Journal of Futures Research, 3(1). 1-8.
[9] Boes, K., Buhalis, D. and Inversini, A. 2016. Smart tourism destinations: Ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, 2(2): 108-24. DOI: https://doi.org/10.1108/IJTC-12-2015-0032
[10] Bondarenko, N.G., et al. 2020. Smart city: Integration of information and communication technologies. The IIOAB Journal, 11(3): 106-10.
[11] Buhalis, D., and Amaranggana, A. 2014. Smart tourism destinations. In: Information and communication technologies in tourism, Z. Xiang, and I. Tussyadiah (eds.), 553-64. Cham: Springer. DOI:https://doi.org/10.1007/978-3-319-03973-2_40
[12] Del Chiappa, G., and Baggio, R. 2015. Knowledge transfer in smart tourism destinations: Analyzing the effects of a network structure. The Journal of Destination Marketing & Management, 30(10): 1757–71.
[13] Edwards, D., Griffin, T. and Hayllar, B. 2008. Urban tourism research: Developing an agenda. Annals of Tourism Research, 35(4): 1032-52.
[14] Femenia-Serra, F. 2018. Smart tourism destinations and higher tourism education in Spain. Are we ready for this new management approach? In: Information and communication technologies in tourism 2018, B. Stangl, and J. Pesonen (eds.), 437-49. Cham: Springer.
[15] Kirillova, E.A., Bogdan, V.V., Lagutin, I.B. and Gorevoy, E.D. 2019. Estado legal de los contratos inteligentes: Características, papel, significado [Legal status of smart contracts: Features, role, significance]. Jurídicas CUC, 15(1): 285–300. DOI: https://doi.org/10.17981/juridcuc.15.1.2019.11
[16] Kirillova, E.A., et al. 2021. Prospects for developing the legal regulation of digital platforms. Jurídicas CUC, 18(1): 35–52. DOI: https://doi.org/10.17981/juridcuc.18.1.2022.02 (in Russian)
[17] Kryukova, E.M., et al. 2021. Modern information technologies: Social networks as a modern digital marketing tool for hotel and tourism business. International Journal of Emerging Technology and Advanced Engineering, 11(22): 1-12. https://doi.org/10.46338/ijetae1221_01
[18] Laiskhanov, S.U., et al. 2021. A study of the processes of desertification at the modern delta of the Ili River with the application of remote sensing data. Journal of Ecological Engineering, 22(3): 169-78. DOI:https://doi.org/10.12911/22998993/132546
[19] Maeda, A. 2012. Technology innovations for smart cities. In: Proceedings of the Symposium on VLSI Circuits (VLSIC), pp. 6-9. IEEE. DOI: http://dx.doi.org/10.1109/VLSIC.2012.6243763
[20] Mahmudul Haque, A.K.M., et al. 2022. Integrating environmental governance into sustainable urban development in Bangladesh. International Journal of Sustainable Development and Planning, 17(5): 1471-8. DOI: https://doi.org/10.18280/ijsdp.170511
[21] Martirosyan, A.V., Ilyushin, Y.V. and Afanaseva, O.V. 2022. Development of a distributed mathematical mand control system for reducing pollution risk in mineral water aquifer systems. Water, 14(2): 151. DOI:https://doi.org/10.3390/w14020151
[22] Neirotti, P., et al. 2014. Current trends in smart city initiatives: Some stylised facts. International Journal of Urban Policy and Planning, 38: 25-36.
[23] Niiazbaeva, A.T. 2016. The development of urban tourism cluster in Astana: Opportunities and prospects. Bulletin of the Karaganda University. Series "Economics", 3(83): 47-52. (in Russian)
[24] Novy, J. 2018. Urban tourism as a bone of contention: four explanatory hypotheses and a caveat. International Journal of Tourism Cities, 5(1): 63-74. DOI: https://doi.org/10.1108/IJTC-01-2018-0011
[25] Stryabkova, E., et al. 2021. Smart specialization as a comprehensive territorial and sectoral approach to determining regional development priorities. Journal of Environmental Management and Tourism, 12(5): 1353-70.
[26] Sujata, J., Saksham, S. and Shreya, G.T. 2016. Developing smart cities: An integrated framework. Procedia Computer Science, 93: 902-9.
[27] Suleimenova, N., et al. 2021. A resource conservation technology for adapting argroecosystems to the new natural conditions of a warming climate in South-Eastern Kazakhstan. OnLine Journal of Biological Sciences, 21(2): 376-87. DOI: https://doi.org/10.3844/ojbsci.2021.376.387
[28] Trusheva, S., et al. 2022. Assessment of the impact of regional characteristics and the development of event tourism on business tourism in the Republic of Kazakhstan based on clusterization and a regression model. Journal of Environmental Management and Tourism, 13(4): 985-94.
[29] Vechkinzova, E.A., and Daribekova, A.S. 2021. Problems and development trends of the tourism industry in Kazakhstan. Creative Economy, 15(8): 3403-20. DOI: https://doi.org/10.18334/ce.15.8.113256 (in Russian)
[30] Wang, D., Li, X.R. and Li, Y. 2013. China’s “smart tourism destination” initiative: A taste of the service-dominant logic. The Journal of Destination Marketing & Management, 2(2): 59–61.
[31] Wang, D., Park, S. and Fesenmaier, D.R. 2012. The role of smartphones in mediating the touristic experience. Journal of Travel Research, 51(4): 371–87.
Published
2022-12-31
How to Cite
BERDIBEKOVA, Amina et al.
Prospects for the Formation of a Smart Destination as a Determining Factor in the Modernization of Urban Infrastructure and a Means of Sustainable Urban Tourism Development in Kazakhstan.
Journal of Environmental Management and Tourism, [S.l.], v. 13, n. 8, p. 2222 - 2229, dec. 2022.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/7500>. Date accessed: 14 july 2025.
doi: https://doi.org/10.14505/jemt.13.8(64).14.
Section
Article
Copyright© 2025 The Author(s). Published by ASERS Publishing 2025. This is an open access article distributed under the terms of CC-BY 4.0 license.