Comprehensive Analysis of Accessible Tourism and Its Case Study in Indonesia

  • Damiasih DAMIASIH Ambarrukmo College of Tourism, Indonesia
  • Andrea PALESTHO Ambarrukmo College of Tourism, Indonesia
  • Anak Agung Gede RAKA Warmadewa University, Indonesia
  • Hari KURNIAWAN Ambarrukmo College of Tourism, Indonesia
  • Putri PEBRIANI Ambarrukmo College of Tourism, Indonesia
  • Suhendroyono SUHENDROYONO Ambarrukmo College of Tourism, Indonesia
  • Anak Agung Gede Raka GUNAWARMAN Warmadewa University, Indonesia
  • Putradji MAULIDIMAS Ambarrukmo College of Tourism, Indonesia AMCS Research Center, Indonesia


Tourism matter in Indonesia has promising potential to be developed as future tourism development. However, the development of tourism in Indonesia is often based on the concept of implementation that is only looking for profitable matters. This paper focuses on accessible tourism, which is based on how to meeting the need and fulfilling the rights of tourists with disabilities and to facilitate elderly tourists. We present a review from 50 related articles on accessible tourism and further it can be used as a reference in actualising accessible tourism for tourists with disabilities and elderly tourists. In addition to defining the problem of accessible tourism in Indonesia today, we also present scenarios that are processed from thoughts based on recent sources which can be used as a reference for realizing accessible tourism, begin from developing in tourism objects, facilities, and human resources.


[1] Agovino, M., Casaccia, M., Garofalo, A. and Marchesano, K. 2017. Tourism and Disability in Italy Limits and Opportunities. Tour. Manag. Perspect., 23: 58–67. DOI: 10.1016/j.tmp.2017.05.001
[2] Alén, E. Losada, N. and de Carlos, P. 2017. Profiling the Segments of Senior Tourists Throughout Motivation and Travel Characteristics. Curr. Issues Tour., 20(14): 1454–1469. DOI: 10.1080/13683500.2015.1007927
[3] Alén, E. Losada, N. and Domínguez, T. 2016. The Impact of Ageing on the Tourism Industry: An Approach to the Senior Tourist Profile. Soc. Indic. Res., 127(1): 303–322. DOI: 10.1007/s11205-015-0966-x
[4] Alexis, P. 2017. R-Tourism: Introducing the Potential Impact of Robotics and Service Automation in Tourism. "Ovidius” Univ. Ann. Econ. Sci. Ser., vol. XVII, 1: 211–216.
[5] Allan, M. 2015. Accessible Tourism in Jordan: Travel Constrains and Motivations. Eur. J. Tour. Res., 10: 109–119.
[6] Altinay, Z. Saner, T. Bahçelerli, N. M. and Altinay, F. 2016. The Role of Social Media Tools: Accessible Tourism for Disabled Citizens. Educ. Technol. Soc., 19(1): 1176–3647.
[7] Benjamin, S. Bottone, E. and Lee, M. 2020. Beyond accessibility: exploring the representation of people with disabilities in tourism promotional materials. J. Sustain. Tour., 0(0): 1–19. DOI:10.1080/09669582.2020.1755295
[8] Blichfeldt, B. S. and Nicolaisen, J. 2011. Disabled travel: Not easy, but doable. Curr. Issues Tour., 14(1): 79–102. DOI: 10.1080/13683500903370159
[9] Bowtell, J. 2015. Assessing The Value and Market Attractiveness of The Accessible Tourism Industry in Europe: a Focus on Major Travel and Leisure Companies. J. Tour. Futur., 1(3): 203–222. DOI: 10.1108/JTF-03-2015-0012
[10] Boxall, K. Nyanjom, J. and Slaven, J. 2018. Disability, Hospitality and The New Sharing Economy. Int. J. Contemp. Hosp. Manag., 30(1): 539–556. DOI: 10.1108/IJCHM-09-2016-0491
[11] Burnett J. J. and Baker, H. B. 2001. Assessing the Travel-Related Behaviors of the Mobility-Disabled Consumer. J. Travel Res., 40(1): 4–11. DOI: 10.1177/004728750104000102
[12] Cacho, A. et al. 2016. Mobile Tourist Guide Supporting a Smart City Initiative: a Brazilian Case Study. Int. J. Tour. Cities, 2(2): 164–183. DOI: 10.1108/IJTC-12-2015-0030
[13] Capitaine, V. 2016. Inciting Tourist Accommodation Managers to Make Their Establishments Accessible to People with Disabilities. J. Tour. Futur., 2(2): 196–205. DOI: 10.1108/JTF-03-2015-0010
[14] Cloquet, I. et al. 2017. Disability, Social Inclusion and The Marketing of Tourist Attractions. J. Sustain. Tour., 26(2): 221–237. DOI: 10.1080/09669582.2017.1339710
[15] Cocco, V. and Brogna, M. 2018. Accessible Tourism in Rome. J. Tour. Hosp. Manag., 6(5): 240–247. DOI:10.17265/2328-2169/2018.10.003
[16] Codini, A. P., Miniero, G. and Bonera, M. 2018. Why Not Promote Promotion for Green Consumption? The Controversial Role of Regulatory Focus. Eur. Bus. Rev., 30(5): 554–570. DOI: 10.1108/EBR-09-2016-0118
[17] Cristoforetti, A., Gennai, F. and Rodeschini, G. 2011. Home Sweet Home: The Emotional Construction of Places. J. Aging Stud., 25(3): 225–232. DOI: 10.1016/j.jaging.2011.03.006
[18] Das S. C. and Rudra, R. K. 2015. Tourism Accessibility for Disabled Travellers: An Optimistic Concept on Tourism Industry in Bangladesh. Int. J. Adv. Res. Technol., 4(10): 37–49.
[19] Dickson, T. J., Misener, L. and Darcy, S. 2017. Enhancing Destination Competitiveness Through Disability Sport Event Legacies: Developing an Interdisciplinary Typology. Int. J. Contemp. Hosp. Manag., 29(3): 924–946. DOI: 10.1108/IJCHM-10-2015-0530
[20] Domínguez Vila, T. Darcy, S. and Alén González, E. 2015. Competing for The Disability Tourism Market - A Comparative Exploration of The Factors of Accessible Tourism Competitiveness In Spain And Australia. Tour. Manag., 47: 261–272. DOI: 10.1016/j.tourman.2014.10.008
[21] Eisenberg, Y. Heider, A. Gould, R. and Jones, R. 2020. Are communities in the United States planning for pedestrians with disabilities? Findings from a systematic evaluation of local government barrier removal plans. Cities, 102(March): 102720. DOI: 10.1016/j.cities.2020.102720
[22] Ernawati D. B. and Sugiarti, R. 2005. Developing an Accessible Tourist Destination Model for People with Disability In Indonesia. Tourism Recreation Research, 30(3): 103–106. DOI:10.1080/02508281.2005.11081492
[23] Figueroa-Domecq C. et al. 2015. Tourism Gender Research: A Critical Accounting. Ann. Tour. Res., 52: 87–103. DOI: 10.1016/j.annals.2015.02.001
[24] Fundeanu, D. D. 2015. Innovative Regional Cluster, Model of Tourism Development. Procedia Econ. Financ. DOI: 10.1016/s2212-5671(15)00501-8
[25] Gassiot Melian, A. Prats, L. and Coromina, L. 2016. The Perceived Value of Accessibility In Religious Sites – Do Disabled and Non-Disabled Travellers Behave Differently? Tour. Rev., 71(2): 105–117. DOI: 10.1108/TR-11-2015-0057
[26] Gillovic, B. and McIntosh, A. 2015. Stakeholder Perspectives of The Future of Accessible Tourism in New Zealand. J. Tour. Futur., 1(3): 223–239. DOI: 10.1108/JTF-04-2015-0013
[27] Gillovic, B., McIntosh, A., Darcy, S. and Cockburn-Wootten, C. 2018. Enabling the language of accessible tourism. J. Sustain. Tour., 26(4): 615–630. DOI: 10.1080/09669582.2017.1377209
[28] Głąbiński, Z. 2015. The Application of Social Survey Methods In Analysing The Tourist Activity of Seniors. Bull. Geogr., 27(27): 51–65. DOI: 10.1515/bog-2015-0004
[29] Glabinski, Z. 2016. Analysing the Tourism Activity of Seniors by Applying The Method of Participant Observation. Bull. Geogr. Socio-Economic Ser., 33(33): 55–70. DOI: 10.1515/bog-2016-0024
[30] Gondos, B. and Narai, M. 2019. The Opportunities in Accessible Tourism. USV Ann. Econ. Publ Adm., 1 (29).
[31] Herawan, T. Ghazali, R. and Deris, M. M. 2014. Increasing Failure Recovery Probability of Tourism-Related Web Services, Adv. Intell. Syst. Comput., 287: 517–518. DOI: 10.1007/978-3-319-07692-8
[32] Holodkov, V. Dragica, T. and Andjelković, I. 2013. Quality of Life as a Motivational Factor of Seniors Tourist Travels-Results of Research in Novi Sad. Informatologia, 48(1–2). DOI: 10.13140/2.1.1120.8960
[33] Huber, D. Milne, S. and Hyde, K. F. 2018. Constraints and Facilitators for Senior Tourism. Tour. Manag. Perspect., 27: 55–67. DOI: 10.1016/j.tmp.2018.04.003
[34] Ivanov, V. D. and Kisel, V. A. 2020. Accessible Tourism as a Way of Socialization of People with Disabilities. Physical Culture. Sport. Tourism. Motor Recreation, 5(1): 117–121. DOI: 10.24411/2500-0365-2020-15117
[35] Kalargyrou, V., Barber, N. A. and Kuo, P. J. 2018. The Impact of Disability on Guests’ Perceptions of Service Quality Delivery in The Hospitality Industry. Int. J. Contemp. Hosp. Manag., 30(12): 3632–3655. DOI:10.1108/IJCHM-06-2017-0362
[36] Kastenholz, E. Eusébio, C. and Figueiredo, E. 2015. Contributions of Tourism to Social Inclusion of Persons with Disability. Disabil. Soc., 30(8): 1259–1281. DOI: 10.1080/09687599.2015.1075868
[37] Kim, H. Woo, E. and Uysal, M. 2015. Tourism Experience and Quality of Life Among Elderly Tourists.Tour. Manag., 46: 465–476. DOI: 10.1016/j.tourman.2014.08.002
[38] Kim, M. J., Lee, C. K. and Bonn, M. 2017. Obtaining a Better Understanding About Travel-Related Purchase Intentions Among Senior Users of Mobile Social Network Sites. Int. J. Inf. Manage., 37(5): 484–496. DOI:10.1016/j.ijinfomgt.2017.04.006
[39] Lawson, A. 2006. United Nations Convention on the Rights of Persons with Disabilities (CRPD). Int. Eur. Labour Law, pp. 1–28. DOI: 10.5771/9783845266190-471
[40] Liao C. S. and Chuang, H. K. 2020. Tourist Preferences for Package Tour Attributes in Tourism Destination Design and Development. J. Vacat. Mark., 26(2): 230–246. DOI: 10.1177/1356766719880250
[41] Losada, N., Alén, E., Cotos-Yáñez, T. R. and Domínguez, T. 2019. Spatial Heterogeneity in Spain for Senior Travel Behavior. Tour. Manag., 70: 444–452. DOI: 10.1016/j.tourman.2018.09.011
[42] Lyu, S. O. 2017. Which Accessible Travel Products are People with Disabilities Willing to Pay More? A Choice Experiment.our. Manag., 59: 404–412. DOI: 10.1016/j.tourman.2016.09.002
[43] Marlina, E. and Herawan, T. 2020. Geotourism concept development in the basis of environment sustainability, socioculture, and natural science wealth: A case study in Indonesia. J. Environ. Manag. Tour., 1(41): 145-158. DOI: 10.14505/jemt.11.1(41).17
[44] Marlina, E., Hermawan, A. and Herawan, T. 2020. Link and match of tourism development towards optimization of community empowerment for the sake of spatial utilization. J. Environ. Manag. Tour., 2(42): 429-442. DOI: 10.14505/jemt.v11.2(42).22
[45] Masitry, A. K. et al. 2013. An investigation on learning performance among disabled people using educational multimedia software: A case study for deaf people. Int. J. Bio-Science Bio-Technology. DOI:10.14257/ijbsbt.2013.5.6.02
[46] McIntosh, A. J. 2020. The hidden side of travel: Epilepsy and tourism. Ann. Tour. Res., 81(March 2019). DOI:10.1016/j.annals.2019.102856
[47] McKercher, B. and Darcy, S. 2018. Re-conceptualizing Barriers to Travel by People with Disabilities. Tour. Manag. Perspect., 26: 59–66. DOI: 10.1016/j.tmp.2018.01.003
[48] Michopoulou, E. Darcy, S. Ambrose, I. and Buhalis, D. 2015. Accessible Tourism Futures: The World We Dream to Live in and The Opportunities we Hope to Have. J. Tour. Futur., 1(3): 179–188. DOI: 10.1108/JTF-08-2015-0043
[49] Naniopoulos, A. Tsalis, P. and Nalmpantis, D. 2016. An Effort to Develop Accessible Tourism in Greece and Turkey: The MEDRA Project Approach. J. Tour. Futur., 2(1): 56–70. DOI: 10.1108/JTF-03-2015-0009
[50] Olya, H. G. T., Altinay Gazi, Z., Altinay Aksal, F. and Altinay, M. 2018. Behavioral Intentions of Disabled Tourists for The Use of Peer-To-Peer Accommodations: An Application of fsQCA. Int. J. Contemp. Hosp. Manag., 30(1): 436–454. DOI: 10.1108/IJCHM-08-2016-0471
[51] Omelan, A., Podstawski, R. and Raczkowski, M. 2016. Tourist Activity of Senior Citizens (60+) Residing in Urban and Rural Areas. Phys. Cult. Sport. Stud. Res., 72(1): 51–65. DOI: 10.1515/pcssr-2016-0028
[52] Özogul, G. and Baran, G. G. 2016. Accessible Tourism: The Golden Key in The Future for The Specialized Travel Agencies. J. Tour. Futur., 2(1): 79–87. DOI: 10.1108/JTF-03-2015-0005
[53] Pagán, R. 2015. The Contribution of Holiday Trips to Life Satisfaction: The Caseo People with Disabilities. Curr. Issues Tour., 18(6): 524–538. DOI: 10.1080/13683500.2013.860086
[54] Popiel, M. 2016. Tourism Market, Disability and Inequality: Problems and Solutions. Acta Acad. karviniensia, 16: 25–36.
[55] Portales, R. C. 2015. Removing ‘Invisible’ Barriers: Opening Paths Towards The Future of Accessible Tourism. J. Tour. Futur., 1(3): 269–284. DOI: 10.1108/JTF-04-2015-0018
[56] Rodrigues, J. M. F. et al. 2016. An Initial Framework for a Museum Application for Senior Citizens. in ACM International Conference Proceeding Series, pp. 414–421. DOI: 10.1145/3019943.3020002
[57] Sanmargaraja, S. and Wee, S. T. 2015. Accessible Transportation System for the Disabled Tourist in the National Park of Johor State, Malaysia. Int. J. Soc. Sci. Humanit., 5(1): 15–21. DOI:10.7763/ijssh.2015.v5.414
[58] Silviliyana, M. et al. 2018. Statistik Penduduk Lanjut Usia 2018. Jakarta: Badan Pusat Statistika.
[59] Skavronskaya, L. et al. 2017. Cognitive Psychology and Tourism Research: State of The Art. Tourism Review, 72(2): 221–237. DOI: 10.1108/TR-03-2017-0041
[60] Sulistyadi, B., Wening, N. and Herawan, T. 2019. Competing strategies evaluation on consumer visit reduction: A case study on a culinary business operation. J. Environ. Manag. Tour. DOI:10.14505/jemt.v10.2(34).04
[61] Sulistyadi, B., Wening, N. and Herawan, T. 2019. The Effects of Promotion and Site Attraction on Satisfaction and Subsequent Impact on Loyalty: A Case Study in Gunung Sewu Unesco Global Geopark, Indonesia. J. Tour. Manag. Res., 6(2): 172–183. DOI: 10.18488/journal.31.2019.62.172.183
[62] Undang-Undang Republik Indonesia Nomor 8 Tahun 2016 Tentang Penyandang Disabilitas. 2016, pp. 1–32.
[63] Utama, I.G.B.R. and Susanto, P. C. 2016. Destination Development Model for Foreign Senior Tourists. JBHOST, 2(1): 1–16.
[64] Van Niekerk, M. 2017. Contemporary Issues in Events, Festivals and Destination Management. International Journal of Contemporary Hospitality Management, 29(3). 842–847. DOI: 10.1108/IJCHM-01-2017-0031
[65] Zajadacz, A. 2015. Evolution of Models of Disability as a Basis for Further Policy Changes in Accessible Tourism. J. Tour. Futur., 1(3): 189–202. DOI: 10.1108/JTF-04-2015-0015
[66] “Convention on the Rights of Persons with Disabilities – Articles,” United Nations Hum. Rights. 
How to Cite
DAMIASIH, Damiasih et al. Comprehensive Analysis of Accessible Tourism and Its Case Study in Indonesia. Journal of Environmental Management and Tourism, [S.l.], v. 13, n. 4, p. 995 - 1015, june 2022. ISSN 2068-7729. Available at: <>. Date accessed: 14 aug. 2022. doi: