Theoretical and Methodological Fundamentals of the Modern Paradigm of Quality Management in the Field of Tourism
Abstract
Modern effective management in the tourism industry involves the introduction of a quality management system as a means of achieving competitiveness, gaining confidence in products/services from consumers. A quality management system (QMS) is a set of interrelated or interdependent elements that provides an opportunity to set policies, objectives, and guide and control the activities of a tourism organization to improve the quality of services provided. This system consists of organizational structure, techniques, processes and resources required for overall quality management.
References
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[4] Pakdil, F., Işın, F.B. and Genç, H.2012. A quality function deployment application using qualitative and quantitative analysis in after sales services. Total Quality Management & Business Excellence, 23(11-22): 1397-1411.
[5] Pidhaets, P. and Bryhilevych, I. 2012. Systema upravlinnya yakistyu yak instrument vdoskonalennya diyalʹnosti orhanu mistsevoho samovryaduvannya [Quality management system as a tool for improving the activities of local government]. Kyiv: TOV “Sofiya-A”.
[6] Steiber, A. and Alänge, S. 2013. Do TQM principles need to change? Learning from a comparison to Google. Total Quality Management & Business Excellence, 24(1-2): 48-61.
[7] Tomohova, I.N. and Ryzhova, N.A. 2008. Classification of means and methods of quality management. Service Plus, 4: 87-91.
[8] Tuti, M.A., Oprean, C. and Grecu, D. 2010. Applying the Kaizen method and the 5S technique in the activity of post-sale services in the knowledge-based organization. In Proceedings of the International MultiConference of Engineers and Computer Scientists, March 17-19, Hong Kong. Available at: http://www.iaeng.org/publication/IMECS2010/IMECS2010_pp1863-1867.pdf
[9] ISO. 2008. ISO 9001:2018 Quality management systems — Requirements. Available at: https://www.iso.org/standard/46486.html
[10] ISO. 2011. ISO 13053-1: 2011 Quantitative methods in process improvement. Six Sigma Part 1: DMAIC methodology. Available at: https://www.iso.org/standard/52901.html
Published
2022-03-31
How to Cite
BAYEV, Vadym Viktorovych et al.
Theoretical and Methodological Fundamentals of the Modern Paradigm of Quality Management in the Field of Tourism.
Journal of Environmental Management and Tourism, [S.l.], v. 13, n. 2, p. 338-345, mar. 2022.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/6888>. Date accessed: 20 apr. 2024.
doi: https://doi.org/10.14505/jemt.v13.2(58).04.
Section
Article
Copyright© 2023 The Author(s). Published by ASERS Publishing 2023. This is an open access article distributed under the terms of CC-BY 4.0 license.