Antecedents of Tourists’ Intentions to Visit in the Context of Coffee Tourism
Abstract
Coffee plantations have been promoted by owners and local governments as tourism destinations in Indonesia. This study measures factors that influence tourists’ intentions to visit coffee plantations as a tourism destination by employing destination image, novelty seeking, experience, and perceived value as predictors. Data were collected using an online survey. This study was conducted in Jakarta, Indonesia, and participants (N = 235) were selected using a convenient sampling method. Data were analyzed using exploratory factor analysis and structural equation modeling to test the hypotheses. In total, there were eight hypotheses, and six were significant. Tourist experience had an impact on destination image, and tourist experience and novelty seeking affected visit intention. Additionally, destination image and novelty seeking influenced perceived value. This study broadens the understanding of coffee tourism, village tourism, and agrotourism.
References
[2] Aksoy, R. and Kiyci, S. 2011. A destination image as a type of image and measuring destination image in tourism (Amasra case). European Journal of Social Sciences, 20(3): 478–488.
[3] Aliman, N. K., Hashim, S. M., Wahid, S. D. M. and Harudin, S. 2014. Tourist expectation, perceived quality and destination image: Effects on perceived value and satisfaction of tourists visiting Langkawi Island, Malaysia. Asian Journal of Business and Management, 2(3): 212–222.
[4] Allameh, S. M., Pool, J. K., Jaberi, A., Salehzadeh, R. and Asadi, H. 2015. Factors influencing sport tourists’ revisit intentions. Asia Pacific Journal of Marketing and Logistics, 27(2): 191–207. Available at: https://www.emerald.com/insight/content/doi/10.1108/APJML-12-2013-0159/full/html
[5] Amenuvor, F. E., Owusu-Antwi, K., Basilisco, R. and Seong-Chan, B. 2019. Customer experience and behavioral intentions: The mediation role of customer perceived value. International Journal of Scientific Research and Management, 7(10). Available at: https://ijsrm.in/index.php/ijsrm/article/view/2375#title0
[6] Anbalagan, K. and Lovelock, B. 2014. The potential for coffee tourism development in Rwanda–Neither black nor white. Tourism and Hospitality Research, 14(1–2): 81–96.
[7] Andrade, H. C. C. and Moss, M. C. B. 2012. The familiar coffee culture: A possible inspiration for the coffee tourism development in Minas Gerais State, Brazil. Revista Brasileira de Ecoturismo, 5(3): 512–529.
[8] Andriani, K., Fitri, A. and Yusri, A. 2019. Analyzing the influence of electronic word of mouth (eWOM) towards visit intention with destination image as mediating variable: A study on domestic visitors of Museum Angkut in Batu, Indonesia. Eurasia: Economics & Business, 1(19): 50–57.
[9] Arifin, S. and Zaini, A. 2019. Transformative da’wah through counseling for the career development of coffee farmer groups in the tourism village Banyuwangi. Jurnal Konseling Religi, 10(2): 215–231.
[10] Armendariz, H. S. 2018. Coffee tourism in El Salvador: An alternative for a sustainable livelihood. San Diego State University.
[11] Azam, N. R. A. N., Rashid, B., Zainol, N. A. and Mohamad, M. 2020. Multi-dimensional values on customers’ intention to revisit green resorts: The cultural case in Malaysia. Journal of Innovation in Educational and Cultural Research, 1(2): 41–51.
[12] Björk, P. 2014. Tourist experience value: Tourist experience and life satisfaction. In N. K. Prebensen, J. S. Chen and M. Uysal (Eds.), Creating experience value in tourism (pp. 22–32). CABI.
[13] Bosangit, C., Hibbert, S. and McCabe, S. 2015. “If I was going to die I should at least be having fun”: Travel blogs, meaning and tourist experience. Annals of Tourism Research, 55: 1–14.
[14] Budiasa, I. W. and Ambarawati, I. 2014. Community based agro-tourism as an innovative integrated farming system development model towards sustainable agriculture and tourism in Bali. Journal of the International Society for Southeast Asian Agricultural Sciences, 20(1): 29–40.
[15] Carder, G., Proctor, H., Schmidt-Burbach, J. and D’cruze, N. 2016. The animal welfare implications of civet coffee tourism in Bali. Animal Welfare, 25(2): 199–205.
[16] Casalegno, C., Candelo, E., Santoro, G. and Kitchen, P. 2020. The perception of tourism in coffee‐producing equatorial countries: An empirical analysis. Psychology & Marketing, 37(1): 154–166.
[17] Chan, S., Djalil, M. A. and Musnadi, S. 2018. Effect of creative tourist experience and leisure enjoyment to behavioral intention on marine tourism destination. The 136th The IRES International Conference.
[18] Chang, D. Y. and Lu, P. 2018. How consumption situation anticipated and risk acceptance affects the novelty–intention relationship: A moderated mediation model. International Journal of Tourism Research, 20(4): 498–507.
[19] Chatzigeorgiou, C. 2017. Modeling the impact of social media influencers on behavioral intentions of millennials: The case of tourism in rural areas in Greece. Journal of Tourism, Heritage & Services Marketing (JTHSM), 3(2): 25–29.
[20] Chen, C.-F. and Chen, F.-S. 2010. Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1): 29–35.
[21] Chen, L.-H., Wang, M.-J. S. and Morrison, A. M. 2021. Extending the memorable tourism experience model: A study of coffee tourism in Vietnam. British Food Journal.
[22] Cheng, T.-M. and Lu, C.-C. 2013. Destination image, novelty, hedonics, perceived value, and revisiting behavioral intention for island tourism. Asia Pacific Journal of Tourism Research, 18(7): 766–783.
[23] Drake, J. R., Crawford, A., Deale, C. S. and White, B. J. 2021. Tourism in the sharing economy: How novelty seeking impacts travel intentions. Journal of Electronic Commerce in Organizations (JECO), 19(1): 92–110.
[24] Echtner, C. M. and Ritchie, J. R. B. 1991. The meaning and measurement of destination image. Journal of Tourism Studies, 2(2): 2–12.
[25] Eftychiou, E. and Philippou, N. 2010. Coffee-house culture and tourism in Cyprus: A traditionalized experience. Coffee Culture, Destinations and Tourism, 24: 66.
[26] Eid, R. 2015. Integrating Muslim customer perceived value, satisfaction, loyalty and retention in the tourism industry: An empirical study. International Journal of Tourism Research, 17(3): 249–260.
[27] Fadiryana, N. A. and Chan, S. 2020. Pengaruh destination image dan tourist experience terhadap revisitintention yang dimediasi oleh perceived value pada destinasi wisata halal di kota Banda Aceh (The influence of destination image and tourist experience on revisitintention mediated by perce. Jurnal Manajemen Inovasi, 10(2): 1–23.
[28] Hair, J. F., Black, W. C., Babin, B. J. and Anderson, R. E. 2019. Multivariate data analysis (8th ed.). Cengage Learning.
[29] Hakim, L., Siswanto, D., Rahardi, B. and Zayadi, H. 2019. Fostering coffee agroforestry for agrotourism development in degraded land in a buffer zone of a national park: A case study from Poncokusumo, Malang, Indonesia. EurAsian Journal of BioSciences, 13(2): 1613–1620.
[30] Harvey, B. and Kelsay, D. 2010. La Ruta del Cafe and Los Santos coffee tourism: A Central America project to develop coffee-related tourism to augment coffee families’ incomes. In Coffee culture, destinations and tourism (Vol. 24, p. 197). Channel View Publications Ltd.
[31] Hasyim, M. and Kuswarini, P. 2020. The brand personality of Toraja coffee as a tourism destination. PalArch’s Journal of Archaeology of Egypt/Egyptology, 17(4): 178–191.
[32] Herstanti, G., Suhud, U. and Wibowo, S. F. 2014. Three modified models to predict intention of Indonesian tourists to revisit Sydney. European Journal of Business and Management, 6(25): 2222–2839.
[33] Höckert, E. 2009. Sociocultural sustainability of rural community-based tourism: Case study of local participation in fair trade coffee trail, Nicaragua. Lapland University Press.
[34] Hsu, C. and Cai, L. A. 2009. Brand knowledge, trust and loyalty-a conceptual model of destination branding. International CHRIE Conference-Refereed Track, 12.
[35] Hu, Li-tze and Bentler, P. M. 1995. Structural equation modeling: Concepts, issues, and applications. In R. H. Hoyle (Ed.), Evaluating model fit (pp. 76–99). Sage.
[36] Hu, Li‐tze and Bentler, P. M. 1999. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1).
[37] Huang, L.-T. and Kuo, F.-J. 2014. A study on travel information adoption intention in the online social community: The perspectives of customer experience and information adoption model. The Pacific Asia Conference on Information Systems (PACIS). Available at: https://aisel.aisnet.org/pacis2014/84/
[38] Huang, S. and Hsu, C. H. C. 2009. Effects of travel motivation, past experience, perceived constraint, and attitude on revisit intention. Journal of Travel Research, 48(1): 29–44.
[39] Huang, Y.-C. and Liu, C.-H. S. 2017. Moderating and mediating roles of environmental concern and ecotourism experience for revisit intention. International Journal of Contemporary Hospitality Management, 29(7): 1854–1872. DOI: https://doi.org/10.1108/IJCHM-12-2015-0677
[40] Iordanova, E. and Stylidis, D. 2019. The impact of visitors’ experience intensity on in-situ destination image formation. Tourism Review, 74(4): 841–860.
[41] Jafaruddin, N., Noor, T. I. and Karyani, T. 2020. Variables influencing the potency of community based coffee agro-tourism in Mount Galunggung, Tasikmalaya, Indonesia. Pelita Perkebunan (a Coffee and Cocoa Research Journal), 36(3): 267–276.
[42] Jang, S. S. and Feng, R. 2007. Temporal destination revisit intention: The effects of novelty seeking and satisfaction. Tourism Management, 28(2): 580–590.
[43] Johnston, C. 2010. Coffee and coffee tourism in Kona, Hawai’i - Surviving in the niche. In L. Jolliff (Ed.), Coffee culture, destinations and tourism. Channel view publications (pp. 111–133). Channel View Publications Ltd.
[44] Jolliffe, L., Bui, H. T. and Nguyen, H. T. 2009. The Buon Ma ThuotCoffee Festival, Vietnam: Opportunity for tourism? In Jane Ali-Knight, A. Fyall, M. Robertson and A. Ladkin (Eds.), International perspectives of festivals and events (pp. 125–137). Routledge.
[45] Kang, M. and Gretzel, U. 2012. Effects of podcast tours on tourist experiences in a national park. Tourism Management, 33(2): 440–455.
[46] Karlsson, H. and Karlsson, J. 2009. Coffee tourism: A community development tool.
[47] Kleidas, M. and Jolliffe, L. 2010. Coffee attraction experiences: A narrative study. Tourism: An International Interdisciplinary Journal, 58(1): 61–73.
[48] Lee, T.-H. and Crompton, J. 1992. Measuring novelty seeking in tourism. Annals of Tourism Research, 19(4): 732–751.
[49] Leewellyn, V. S. and Palupi, S. 2020. Coffee tourism: From home products to attractions. E-Journal of Tourism, 1(1): 88–100.
[50] Leung, X. Y. 2019. Do destination Facebook pages increase fan’s visit intention? A longitudinal study. Journal of Hospitality and Tourism Technology, 10(2): 205–218. DOI: https://doi.org/10.1108/JHTT-06-2018-0041
[51] Li, Y. 2000. Geographical consciousness and tourism experience. Annals of Tourism Research, 27(4): 863–883.
[52] Lin, C.-H. and Kuo, B. Z.-L. 2016. The behavioral consequences of the tourist experience. Tourism Management Perspectives, 18: 84–91.
[53] Lin, J. S.-S. 2018. The moderating role of intercultural service encounters in the relationship among tourists’ destination image, perceived value and environmentally responsible behaviors. American Journal of Tourism Management, 7(1): 1–9.
[54] Loureiro, S. M. C. 2014. The role of the rural tourism experience economy in place attachment and behavioral intentions. International Journal of Hospitality Management, 40: 1–9.
[55] Lyon, S. 2013a. Coffee tourism and community development in Guatemala. Human Organization, 188–198.
[56] Lyon, S. 2013b. Coffee tourism in Chiapas: Recasting colonial narratives for contemporary markets. Culture, Agriculture, Food and Environment, 35(2): 125–139.
[57] Mahdzar, M., Shuib, A., Ramachandran, S. and Afandi, S. H. M. 2015. The role of destination attributes and memorable tourism experience in understanding tourist revisit intentions. American-Eurasian Journal of Agricultural & Environmental Sciences (Tourism & Environment, Social and Management Sciences), 15: 32–39.
[58] Nafisah, E. and Suhud, U. 2016. Who would return to Malioboro? A structural model of factors to influence tourists’ revisit. International Conference on Education For Economics, Business, and Finance (ICEEBF), 28–35. Available at: http://iceebf.um.ac.id/wp-content/uploads/2017/06/4.ELMIA-NAFISAH.pdf
[59] Pandža Bajs, I. 2015. Tourist perceived value, relationship to satisfaction, and behavioral intentions: The example of the Croatian tourist destination Dubrovnik. Journal of Travel Research, 54(1): 122–134.
[60] Perera, P. and Vlosky, R. 2013. How previous visits shape trip quality, perceived value, satisfaction, and future behavioral intentions: The case of forest-based ecotourism in Sri Lanka. International Journal of Sport Management, Recreation & Tourism, 11: 1–24.
[61] Ponte, E. B., Carvajal-Trujillo, E. and Escobar-Rodríguez, T. 2015. Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents. Tourism Management, 47: 286–302.
[62] Prodanova, J., Ciunova-Shuleska, A. and Palamidovska-Sterjadovska, N. 2019. Enriching m-banking perceived value to achieve reuse intention. Marketing Intelligence & Planning, 37(6): 617–630.
[63] Pujiastuti, E. E., Nimran, U., Suharyono, S. and Kusumawati, A. 2017. The antecedents of behavioral intention regarding rural tourism destination. Asia Pacific Journal of Tourism Research, 22(11): 1169–1181.
[64] Ruan, W.-Q., Li, Y.-Q. and Liu, C.-H. S. 2017. Measuring tourism risk impacts on destination image. Sustainability, 9(9): 1501.
[65] Sanchez, J., Callarisa, L., Rodriguez, R. M. and Moliner, M. A. 2006. Perceived value of the purchase of a tourism product. Tourism Management, 27(3): 394–409.
[66] Šapić, S., Topalović, S. and Marinković, V. 2014. The influence of perceived value dimensions on customer loyalty. Economic Themes, 52(4): 392–408.
[67] Saravanan, V. 2004. Colonialism and coffee plantations: Decline of environment and tribals in Madras presidency during the nineteenth century. The Indian Economic & Social History Review, 41(4): 465–488.
[68] Schermelleh-Engel, K., Moosbrugger, H. and Müller, H. 2003. Evaluating the fit of structural equation models: Tests of significance and descriptive goodness-of-fit measures. Methods of Psychological Research Online, 8(2): 23–74.
[69] Schweizer, T. S. 2006. The psychology of novelty‐seeking, creativity and innovation: neurocognitive aspects within a work‐psychological perspective. Creativity and Innovation Management, 15(2): 164–172.
[70] Seo, U.-S. 2019. Coffee tourism as creative tourism: Implications from Gangneung’s experiences. In N. Duxbury & G. Richards (Eds.), A research agenda for creative tourism (pp. 84–96). Edward Elgar Publishing.
[71] Setiyorini, H. P. D. 2019. Coffee tourism development potential: Benefit and consequences. 3rd International Seminar on Tourism (ISOT 2018): 154–157.
[72] Shen, S., Schüttemeyer, A. and Braun, B. 2009. Visitors’ intention to visit world cultural heritage sites: An empirical study of Suzhou, China. Journal of Travel & Tourism Marketing, 26(7): 722–734.
[73] Sheth, J. N., Newman, B. I. and Gross, B. L. 1991. Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22(2): 159–170.
[74] Singleton, T. A. 2015. Slavery behind the wall: An archaeology of a Cuban coffee plantation. University Press of Florida.
[75] Smith, N., Suthitakon, N., Gulthawatvichai, T. and Karnjanakit, S. 2019a. Creating a coffee tourism network in the north of Thailand. Local Economy, 34(7): 718–729.
[76] Smith, N., Suthitakon, N., Gulthawatvichai, T. and Karnjanakit, S. 2019b. The circumstances pertaining to the behaviors, demands and gratification in tourist engagement in coffee tourism. PSAKU International Journal of Interdisciplinary Research, 8(1): 221–233.
[77] Soulard, J., McGehee, N. and Knollenberg, W. 2020. Developing and testing the transformative travel experience scale (TTES). Journal of Travel Research, 60(5): 923–946.
[78] Suastuti, N. L. 2019. Tourist satisfaction towards Arabica Coffee at Catur Village Kintamani Bangli-Bali. 1st International Conference One Belt, One Road, One Tourism (ICOBOROT 2018): 229–233.
[79] Suhud, U. 2014. A moment to give, no moment to take: A mixed-methods study on volunteer tourism marketing. Lap Lambert Academic Publishing.
[80] Suhud, U. and Willson, G. 2018. The image of India as a travel destination and the attitude of viewers towards Indian TV dramas. African Journal of Hospitality, Tourism and Leisure, 7(3). Available at: https://ro.ecu.edu.au/cgi/viewcontent.cgi?article=5544&context=ecuworkspost2013
[81] Suhud, U., et al. 2020. Measuring customer satisfaction of a café and coffee shop colony at a traditional market. Journal of Foodservice Business Research, 23(1), 78–94. DOI: https://doi.org/10.1080/15378020.2019.1686897
[82] Suhud, U., Fatimah, T. and Sha’bani, N. S. 2017. When sharia hotel is too segmented: Evidence from Indonesia. Proceedings of the 29th International Business Information Management Association (IBIMA) Conference - Education Excellence and Innovation Management through Vision 2020: From Regional Development Sustainability to Global Economic Growth.
[83] Suhud, U., Handaru, A. W., Allan, M. and Wiratama, B. 2020. Turkish destination image and attitude toward Turkish television drama. In A. H. G. Kusumah, C. U. Abdullah, D. Turgarini, M. Ruhimat, O. Ridwanudin and Y. Yuniawati (Eds.), Promoting Creative Tourism: Current Issues in Tourism Research. Proceedings of the 4th International Seminar on Tourism (ISOT 2020), November 4-5, 2020, Bandung, Indonesia. Routledge. Available at: https://www.routledge.com/Promoting-Creative-Tourism-Current-Issues-in-Tourism-Research-Proceedings/Kusumah-Abdullah-Turgarini-Ruhimat-Ridwanudin-Yuniawati/p/book/9780367558628
[84] Syahchari, D. H. and Maulana, Y. 2020. Strategic planning for developing coffee as a tourist attraction in rural areas (Case study: Campakamulya Village, Bandung, West Java, Indonesia). IOP Conference Series: Earth and Environmental Science, 452(1): 12078.
[85] Tabachnick, B. G., Fidell, L. S. and Ullman, J. B. 2007. Using multivariate statistics (Vol. 5). Pearson.
[86] Tan, W.-K. 2017. Repeat visitation: A study from the perspective of leisure constraint, tourist experience, destination images, and experiential familiarity. Journal of Destination Marketing & Management, 6(3): 233–242.
[87] ten Brink, D. 2017. From colonialism to fair trade: Power struggles between Indonesia and the Netherlands through the perspective of coffee. Uppsala Universitet.
[88] Volo, S. 2013. Conceptualizing experience: A tourist-based approach. In Marketing of tourism experiences (pp. 19–34). Routledge.
[89] Wang, B., Yang, Z., Han, F. and Shi, H. 2017. Car tourism in Xinjiang: The mediation effect of perceived value and tourist satisfaction on the relationship between destination image and loyalty. Sustainability, 9(1): 1–16.
[90] Wang, M., Chen, L.-H., Su, P. and Morrison, A. M. 2019. The right brew? An analysis of the tourism experiences in rural Taiwan’s coffee estates. Tourism Management Perspectives, 30: 147–158.
[91] Wiedmann, K.-P., Labenz, F., Haase, J. and Hennigs, N. 2018. The power of experiential marketing: Exploring the causal relationships among multisensory marketing, brand experience, customer perceived value and brand strength. Journal of Brand Management, 25(2): 101–118.
[92] Woyesa, T. and Kumar, S. 2021. Potential of coffee tourism for rural development in Ethiopia: A sustainable livelihood approach. Environment, Development and Sustainability, 23(1): 815–832.
[93] Wu, H.-C. and Li, T. 2017. A study of experiential quality, perceived value, heritage image, experiential satisfaction, and behavioral intentions for heritage tourists. Journal of Hospitality & Tourism Research, 41(8): 904–944.
[94] Yang, J., Gu, Y. and Cen, J. 2011. Festival tourists’ emotion, perceived value, and behavioral intentions: A test of the moderating effect of festivalscape. Journal of Convention & Event Tourism, 12(1): 25–44.
[95] Zeithaml, V. A. 1988. Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3): 2–22.
[96] Zhang, H., Wu, Y. and Buhalis, D. 2018. A model of perceived image, memorable tourism experiences and revisit intention. Journal of Destination Marketing & Management, 8: 326–336.
[97] Zulzilah, S., Prihantoro, E. and Wulandari, C. 2019. The influence of destination image, novelty seeking, and information quality in social media: The case of media news company Indonesian tourism on Instagram. Asian Journal of Media and Communication (AJMC), 3(1): 23–32.
[98] Indonesia Coffee Exporters Association. (2021). Production. Gaeki.or.Id/. Available at: http://gaeki.or.id/en/areal-dan-produksi/
Copyright© 2024 The Author(s). Published by ASERS Publishing 2024. This is an open access article distributed under the terms of CC-BY 4.0 license.