Hotel Services Quality for Tourists in Transit

  • Ronald CAMPOVERDE AGUIRRE Facultad de Ciencias Sociales y Humanísticas Escuela Superior Politécnica del Litoral, ESPOL, Ecuador
  • Mauricio CARVACHE-FRANCO Universidad Espíritu Santo, Ecuador
  • Wilmer CARVACHE-FRANCO Facultad de Ciencias Sociales y Humanísticas Escuela Superior Politécnica del Litoral, ESPOL, Ecuador

Abstract

This article aims to empirically validate a perception model of hotel service quality for short-stay tourists in transit by applying the SERVPERF model. Thus, 364 foreign tourists in transit in Guayaquil, Ecuador, whose final destination was the Galapagos Islands, were interviewed. The Confirmatory Factor Analysis (CFA) multivariate technique was adopted to evaluate the scales' validity and reliability. The results confirm the SERVPERF model’s psychometric properties for the hotel services quality evaluation. The findings will contribute to hotel managers decision making.

References

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Published
2021-06-30
How to Cite
CAMPOVERDE AGUIRRE, Ronald; CARVACHE-FRANCO, Mauricio; CARVACHE-FRANCO, Wilmer. Hotel Services Quality for Tourists in Transit. Journal of Environmental Management and Tourism, [S.l.], v. 12, n. 4, p. 1120-1130, june 2021. ISSN 2068-7729. Available at: <https://journals.aserspublishing.eu/jemt/article/view/6203>. Date accessed: 17 jan. 2022. doi: https://doi.org/10.14505//jemt.v12.4(52).24.