Crisis Management Strategies in Jordanian Hotel Industry

  • Maisoon ABO MURAD Al-Balqa Applied University, Prince Hussein Academy for Civil Protection, Jordan
  • Abdullah AL-KHARABSHEH Al-Balqa Applied University, Prince Hussein Academy for Civil Protection, Jordan
  • Abdulrahman AL-KHARABSHEH Jordan


The aim of the current study is to identify the crisis management strategies in five-star hotels in Jordan. The most world wild crisis management strategies in hotel industry were synthesized from the literature. Data for this study were collected from 50 managers in five-star hotels in Amman. Self-administrated questionnaires were distributed to the targeted sample. SPSS was used to analyse the data and test the hypotheses. The findings showed that the strategies used to manage crises are coping and response strategies; furthermore, the most common strategy is the changing path strategy. This study offers some new insights about crisis management in Jordanian hotels. So, it aims to contribute to this growing area of research in developing countries.


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How to Cite
ABO MURAD, Maisoon; AL-KHARABSHEH, Abdullah; AL-KHARABSHEH, Abdulrahman. Crisis Management Strategies in Jordanian Hotel Industry. Journal of Environmental Management and Tourism, [S.l.], v. 12, n. 2, p. 578-587, mar. 2021. ISSN 2068-7729. Available at: <>. Date accessed: 11 may 2021. doi: