Quality of Tourism in World Heritage Sites: A Way towards Sustainability
Abstract
Quality issues around tourism are indicators for tourism demand, destination development, the visitor’s experience; environmental quality; and community participation. However, the search for quality issues in the tourism industry has been developed further through a one-dimensional approach concentrating specific questions on certain areas of tourism. This study intends to envisage the paradigm of tourism quality as a tool for overall destination development. This research has adopted an interpretive approach to explore multiple viewpoints about the quality of tourism. The findings explore the visitor’s experience, the residents’ perceptions, local issues, and destination management issues associated with the group of monuments in Mahabalipuram. This study enhances tourism literature by offering a framework of quality of tourism, which can be used as a gap analysis tool to identify the core areas of required development. The study also provided implications for management.
References
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[17] Fyall, A. 2006. The future market for World Heritage Sites. Managing World Heritage Sites, 159-175. DOI:https://doi.org/10.1016/b978-0-7506-6546-9.50022-8
[18] García, P., Elche, D., Martínez-Pérez, Á., & Ruiz-Ortega, M. 2017. Determinants of radical innovation in clustered firms of the hospitality and tourism industry. International Journal of Hospitality Management, 61: 45-58. doi: https://doi.org/10.1016/j.ijhm.2016.11.002
[19] Garrigos-Simon, F., Narangajavana-Kaosiri, Y., & Narangajavana, Y. 2019. Quality in Tourism Literature: A Bibliometric Review. Sustainability, 11(14): 3859. DOI: https://doi.org/10.3390/su11143859
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[21] Geary, D. 2008. Destination enlightenment: Branding Buddhism and spiritual tourism in Bodhgaya, Bihar. Anthropology Today, 24(3): 11-14. DOI: https://doi.org/10.1111/j.1467-8322.2008.00584.x
[22] González Santa-Cruz, F., & López-Guzmán, T. 2017. Culture, tourism and World Heritage Sites. Tourism Management Perspectives, 24: 111-116. DOI: https://doi.org/10.1016/j.tmp.2017.08.004
[23] Gullino, P., Beccaro, G., & Larcher, F. 2015. Assessing and Monitoring the Sustainability in Rural World Heritage Sites. Sustainability, 7(10): 14186-14210. DOI: https://doi.org/10.3390/su71014186
[24] Hasnawati, G., & Yuhanis, A. 2018. Historical Service Quality Assessment of Malaysia’s World Heritage Site. Journal of International Business, Economics and Entrepreneurship, 3(2): 2550-1429.
[25] Honarpour, A., Jusoh, A., & Md Nor, K. 2017. Total quality management, knowledge management, and innovation: an empirical study in R&D units. Total Quality Management & Business Excellence, 29(7-8): 798-816. DOI: https://doi.org/10.1080/14783363.2016.1238760
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[27] Huang, S., & Hsu, C. 2008. Recent Tourism and Hospitality Research in China. International Journal Of Hospitality & Tourism Administration, 9(3), 267-287. DOI: https://doi.org/10.1080/15256480802096050
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[30] Jaafar, M., Noor, S., & Rasoolimanesh, S. 2015. Perception of young residents toward sustainable conservation programmes: A case study of the Lenggong World Cultural Heritage Site. Tourism Management, 48: 154-163. DOI: https://doi.org/10.1016/j.tourman.2014.10.018
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Published
2021-03-29
How to Cite
NAIR, Bipithalal Balakrishnan.
Quality of Tourism in World Heritage Sites: A Way towards Sustainability.
Journal of Environmental Management and Tourism, [S.l.], v. 12, n. 2, p. 444-457, mar. 2021.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/5965>. Date accessed: 27 apr. 2024.
doi: https://doi.org/10.14505//jemt.12.2(50).12.
Section
Article
Copyright© 2023 The Author(s). Published by ASERS Publishing 2023. This is an open access article distributed under the terms of CC-BY 4.0 license.