Evolution of Hotel Classification System in Russian Federation
Abstract
The main aim of this paper is to analyze the approaches to the system of classification of accommodation facilities in the Russian Federation. The United Nations World Tourism Organization pays great attention to the unification of classification systems for accommodation facilities in all countries of the world, issuing appropriate recommendations on tourism statistics systems, classification of economic activities, as well as criteria for interregional harmonization. In the Russian Federation, there are a number of laws, regulations, state standards, building and sanitary norms and rules concerning the classification of accommodation facilities. They are so imperfect that they have to be revised almost annually or even several times a year. The general statistics of accommodation facilities currently do not correspond to world recommendations. The classification system needs to be revised and brought into line with international standards as much as possible.
References
[1] Arseniy, R.M. 2018. Problems of transition to the mandatory classification of hotels in Russia. Services in Russia and Abroad, 12(4): 75-83. DOI: https://doi.org/10.24411/1995-042X-2018-10407 (in Russian)
[2] Ayyappan, G. and Kumaravel, A. 2019. Hotel classifications in travel review dataset. Indian Journal of Computer Science and Engineering, 10: 111-117. DOI:https://doi.org/10.21817/indjcse/2019/v10i4/191004011
[3] Bakurova, E.N., Yacun, A.O. 2016. Klassifikaciya sredstv razmeshcheniya kak pokazatel' kachestva uslug (na primere Germanii i Rossii). Nauchnye izvestiya, 5: 107-111. (in Russian)
[4] Blomberg-Nygard, A. and Anderson, C. 2016. United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach. Service Science, 8: 139-151. DOI:https://doi.org/10.1287/serv.2016.0139
[5] Cser, K. and Ohuchi, A. 2008. World Practices of Hotel Classification Systems. Asia Pacific Journal of Tourism Research, 13: 379-398. DOI: https://doi.org/10.1080/10941660802420960
[6] Duhovnaya, L.L. 2017. Sovremennye podhody k klassifikacii sredstv razmeshcheniya: zarubezhnyj i rossijskij opyt. Servis v Rossii i za rubezhom, 1 (71): 17-28. DOI: https://doi.org/10.22412/1995-042X-11-1-2
[7] Efimceva, T.V. 2018. Klassifikacii gostinic v Rossijskoj Federacii. Aktual'nye problemy rossijskogo prava, 11 (96): 26-31. DOI: https://doi.org/10.17803/1994-1471.2018.96.11.026-0.31 (in Russian)
[8] Federal Law of Russian Federation "On the Basics of Tourist Activity in the Russian Federation" dated 24.11.1996 №132-FZ. Available at: http://www.consultant.ru/document/cons_doc_LAW_12462/
[9] Flavia, O. and Gabor, M.R. 2020. Service quality management and hotel performance – particularities from Romanian hospitality industry: a complex statistical analysis. Quality – Access to Success, 21(79): 91-100.
[10] Foris, D. 2014. Comparative Analysis of Hotel Classification and Quality Mark in Hospitality. Tourism and Hospitality Management, 2(1). DOI: https://doi.org/10.17265/2328-2169/2014.01.004
[11] Hensens, W. 2016. The integration of environmental management standards in contemporary hotel classification systems. Research in Hospitality Management, 6: 25-32. DOI:https://doi.org/10.2989/RHM.2016.6.1.3.1291
[12] Jawabreh, O. 2020. Innovation management in hotels industry in AQABA special economic zone authority; hotel classification and administration as a moderator. GeoJournal of Tourism and Geosites, 32: 1362-1369. DOI: https://doi.org/10.30892/gtg.32425—581
[13] Korneev, A.A., Rudneva, M.Ya. and Shiyanova, A.M. 2016. Problemy klassifikacii gostinichnyh predpriyatij v Rossijskoj Federacii: analiticheskij aspekt. Servis v Rossii i za rubezhom, 2 (63): 164-172. (in Russian)
[14] Kosheleva, A.I., Gareev, R.R., Valedinskaya, E.N. and Astafeva, O.A. 2018. Professional competency and cross-cultural potential: a study of frontline employees in Russian non-chain hotels before the 2018 FIFA world cup. Astra Salvensis, 6: 511-520.
[15] Kozlov, D.A. 2016. Sovremennaya klassifikaciya sredstv razmeshcheniya. Mezhdunarodnyj zhurnal prikladnyh i fundamental'nyh issledovanij, 4-4: 775-779. (in Russian)
[16] Kozlov, D.A. 2018. Current State and Prospects of Russian Outbound Tourism. Journal of Environmental Management and Tourism, 9(6): 1263-1276. DOI: https://doi.org/10.14505//jemt.9.6(30).16
[17] López-Fernández, M. and Serrano, A. 2004. Is The Hotel Classification System a Good Indicator of Hotel Quality? An Application in Spain. Tourism Management, 25: 771-775. DOI:https://doi.org/10.1016/j.tourman.2004.06.007
[18] Martin-Fuentes, E. 2016. Are guests of the same opinion as the hotel star-rate classification system? Journal of Hospitality and Tourism Management, 29: 126-134. DOI: https://doi.org/10.1016/j.jhtm.2016.06.006
[19] Martin-Fuentes, E., Mateu, C. and Fernàndez, C. 2018. Are users' ratings on TripAdvisor similar to hotel categories in Europe? Cuadernos de Turismo, 42: 305-316. DOI: https://doi.org/10.6018/turismo.42.13
[20] Ozimek, I. and Kozłowska, J. 2020. Impact of hotel classification in Poland on the quality of services rendered. Acta Scientiarum Polonorum. Oeconomia, 19: 65-74. DOI:https://doi.org/10.22630/ASPE.2020.19.3.29
[21] Qin, H, Ye, X., Zhao, Y. and Cai, X. 2018. Hotel Classification Based on Online Review Data. Proceedings: 14th International Conference on Natural Computation, Fuzzy Systems and Knowledge Discovery (ICNC-FSKD), 264-270. DOI: https://doi.org/10.1109/FSKD.2018.8687172
[22] Sufi, T. and Singh, S. 2019. A Critical Evaluation of the Hotel Classification System of India. Prabandhan: Indian Journal of Management, 12. 49. DOI: https://doi.org/10.17010/pijom/2019/v12i2/141756
[23] Decree of the government of the Russian Federation №1853 ”On approval of the Rules for the provision of hotel services in the Russian Federation”. November 18, 2020. Available at: http://docs.cntd.ru/document/566351106
[24] Decree of the government of the Russian Federation №1860 ”On approval of the Regulations on the classification of hotels”. November 18, 2020. Available at: http://docs.cntd.ru/document/566419544
[25] International Recommendations for Tourism Statistics. 2008. Statistical Papers, Series M, No. 83/Rev.1. United Nations publication.
[26] Provisional Guidelines on Statistics of International Tourism. 1978. Statistical Papers, Series M, No. 62. United Nations publication.
[27] Recommendations on Tourism Statistics. 1994. Statistical Papers, Series M, No. 83. United Nations publication.
[2] Ayyappan, G. and Kumaravel, A. 2019. Hotel classifications in travel review dataset. Indian Journal of Computer Science and Engineering, 10: 111-117. DOI:https://doi.org/10.21817/indjcse/2019/v10i4/191004011
[3] Bakurova, E.N., Yacun, A.O. 2016. Klassifikaciya sredstv razmeshcheniya kak pokazatel' kachestva uslug (na primere Germanii i Rossii). Nauchnye izvestiya, 5: 107-111. (in Russian)
[4] Blomberg-Nygard, A. and Anderson, C. 2016. United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach. Service Science, 8: 139-151. DOI:https://doi.org/10.1287/serv.2016.0139
[5] Cser, K. and Ohuchi, A. 2008. World Practices of Hotel Classification Systems. Asia Pacific Journal of Tourism Research, 13: 379-398. DOI: https://doi.org/10.1080/10941660802420960
[6] Duhovnaya, L.L. 2017. Sovremennye podhody k klassifikacii sredstv razmeshcheniya: zarubezhnyj i rossijskij opyt. Servis v Rossii i za rubezhom, 1 (71): 17-28. DOI: https://doi.org/10.22412/1995-042X-11-1-2
[7] Efimceva, T.V. 2018. Klassifikacii gostinic v Rossijskoj Federacii. Aktual'nye problemy rossijskogo prava, 11 (96): 26-31. DOI: https://doi.org/10.17803/1994-1471.2018.96.11.026-0.31 (in Russian)
[8] Federal Law of Russian Federation "On the Basics of Tourist Activity in the Russian Federation" dated 24.11.1996 №132-FZ. Available at: http://www.consultant.ru/document/cons_doc_LAW_12462/
[9] Flavia, O. and Gabor, M.R. 2020. Service quality management and hotel performance – particularities from Romanian hospitality industry: a complex statistical analysis. Quality – Access to Success, 21(79): 91-100.
[10] Foris, D. 2014. Comparative Analysis of Hotel Classification and Quality Mark in Hospitality. Tourism and Hospitality Management, 2(1). DOI: https://doi.org/10.17265/2328-2169/2014.01.004
[11] Hensens, W. 2016. The integration of environmental management standards in contemporary hotel classification systems. Research in Hospitality Management, 6: 25-32. DOI:https://doi.org/10.2989/RHM.2016.6.1.3.1291
[12] Jawabreh, O. 2020. Innovation management in hotels industry in AQABA special economic zone authority; hotel classification and administration as a moderator. GeoJournal of Tourism and Geosites, 32: 1362-1369. DOI: https://doi.org/10.30892/gtg.32425—581
[13] Korneev, A.A., Rudneva, M.Ya. and Shiyanova, A.M. 2016. Problemy klassifikacii gostinichnyh predpriyatij v Rossijskoj Federacii: analiticheskij aspekt. Servis v Rossii i za rubezhom, 2 (63): 164-172. (in Russian)
[14] Kosheleva, A.I., Gareev, R.R., Valedinskaya, E.N. and Astafeva, O.A. 2018. Professional competency and cross-cultural potential: a study of frontline employees in Russian non-chain hotels before the 2018 FIFA world cup. Astra Salvensis, 6: 511-520.
[15] Kozlov, D.A. 2016. Sovremennaya klassifikaciya sredstv razmeshcheniya. Mezhdunarodnyj zhurnal prikladnyh i fundamental'nyh issledovanij, 4-4: 775-779. (in Russian)
[16] Kozlov, D.A. 2018. Current State and Prospects of Russian Outbound Tourism. Journal of Environmental Management and Tourism, 9(6): 1263-1276. DOI: https://doi.org/10.14505//jemt.9.6(30).16
[17] López-Fernández, M. and Serrano, A. 2004. Is The Hotel Classification System a Good Indicator of Hotel Quality? An Application in Spain. Tourism Management, 25: 771-775. DOI:https://doi.org/10.1016/j.tourman.2004.06.007
[18] Martin-Fuentes, E. 2016. Are guests of the same opinion as the hotel star-rate classification system? Journal of Hospitality and Tourism Management, 29: 126-134. DOI: https://doi.org/10.1016/j.jhtm.2016.06.006
[19] Martin-Fuentes, E., Mateu, C. and Fernàndez, C. 2018. Are users' ratings on TripAdvisor similar to hotel categories in Europe? Cuadernos de Turismo, 42: 305-316. DOI: https://doi.org/10.6018/turismo.42.13
[20] Ozimek, I. and Kozłowska, J. 2020. Impact of hotel classification in Poland on the quality of services rendered. Acta Scientiarum Polonorum. Oeconomia, 19: 65-74. DOI:https://doi.org/10.22630/ASPE.2020.19.3.29
[21] Qin, H, Ye, X., Zhao, Y. and Cai, X. 2018. Hotel Classification Based on Online Review Data. Proceedings: 14th International Conference on Natural Computation, Fuzzy Systems and Knowledge Discovery (ICNC-FSKD), 264-270. DOI: https://doi.org/10.1109/FSKD.2018.8687172
[22] Sufi, T. and Singh, S. 2019. A Critical Evaluation of the Hotel Classification System of India. Prabandhan: Indian Journal of Management, 12. 49. DOI: https://doi.org/10.17010/pijom/2019/v12i2/141756
[23] Decree of the government of the Russian Federation №1853 ”On approval of the Rules for the provision of hotel services in the Russian Federation”. November 18, 2020. Available at: http://docs.cntd.ru/document/566351106
[24] Decree of the government of the Russian Federation №1860 ”On approval of the Regulations on the classification of hotels”. November 18, 2020. Available at: http://docs.cntd.ru/document/566419544
[25] International Recommendations for Tourism Statistics. 2008. Statistical Papers, Series M, No. 83/Rev.1. United Nations publication.
[26] Provisional Guidelines on Statistics of International Tourism. 1978. Statistical Papers, Series M, No. 62. United Nations publication.
[27] Recommendations on Tourism Statistics. 1994. Statistical Papers, Series M, No. 83. United Nations publication.
Published
2021-02-22
How to Cite
KOZLOV, Dmitry Aleksandrovich.
Evolution of Hotel Classification System in Russian Federation.
Journal of Environmental Management and Tourism, [S.l.], v. 12, n. 1, p. 277-287, feb. 2021.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/5903>. Date accessed: 21 nov. 2024.
doi: https://doi.org/10.14505//jemt.v12.1(49).24.
Section
Article
Copyright© 2024 The Author(s). Published by ASERS Publishing 2024. This is an open access article distributed under the terms of CC-BY 4.0 license.