Reputation Management in the Healthcare System and Its Impact for Sustainable Development
Abstract
In a competitive environment, reputation is based on the authority of both an individual and social groups / organizations that have real power and are able to influence the decisions and actions of others. The degree and possibility of this power depend on how authoritative a given individual, group or organization is in solving certain problems. The relevance of the research topic is explained by the fact that in modern economic conditions, in a period of high competition, organizations, in order to increase competitiveness and prosperity in the market, pay great attention to reputation management, the quality of their work and the quality of customer service. This is especially true for the service sector, including the health care system and its impact for sustainable development.
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[9] Gerasimova, G. 2019. Methodology and research methods in public relations. Tyumen: TyumGNGU. 104.
[10] Kurtov, D. 2017. Reputation and efficiency of the enterprise. Economics and Business, 4 (12): 14–21.
[11] Kuzin, A. 2018. Problems and prospects for the development of the company's reputation. Economist, 1 (9): 25–28.
[12] Lebedeva, L. 2017. Reputation: management problems. Economics and Law, 6 (13): 6–10.
[13] Matozza, F., Biscotti, A., Mafrolla, E. 2018. Financial repair through environmental performance: A study of restatements in polluting industries. Sustainability Accounting, Management and Policy, 5(10): 655-669. DOI:https://doi.org/10.1108/sampj-05-2018-0134
[14] Minibaeva, A. and Rozhkova, E. 2016. Quality of service as a determinant of the business reputation of organizations in the population health improvement system. Economy and Entrepreneurship, 11 (66): 672 – 674.
[15] Oliver, S. 2018. Reputation. Strategy in Public Relations. SPb.: Neva. 200.
[16] Osokina, A. 2019. Features of interpersonal communication in management. Economist, 12 (29): 178- 186.
[17] Rozanova, N. 2017. Image - reputation - brand: strategy of forming of value of the power. RUDN Journal of Political Science, 19 (4): 392-402. DOI: https://doi.org/10.22363/2313-1438-2017-19-4-392-402
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[20] Ustinova, L. and Rozhkov, V. 2017. Assessment of a company's business reputation. Russian entrepreneurship, 18 (23): 3765-3774. DOI: https://doi.org/10.18334/rp.18.23.38615
[21] Official resource of Data of JSC "Kazakhstan Industry Development Institute"
[22] Official resource of Data of the Committee on Statistics of the Republic of Kazakhstan. http://www.stat.gov.kz
[23] Official resource of Data of the Ministry of Health and Social Development of the Republic of Kazakhstan. https://www.gov.kz
[24] Official resource: Forbes Kazakhstan
Published
2021-02-21
How to Cite
TASZHARGANOV, Sabit et al.
Reputation Management in the Healthcare System and Its Impact for Sustainable Development.
Journal of Environmental Management and Tourism, [S.l.], v. 12, n. 1, p. 43 - 55, feb. 2021.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/5880>. Date accessed: 26 apr. 2024.
doi: https://doi.org/10.14505/jemt.v12.1(49).04.
Section
Article
Copyright© 2023 The Author(s). Published by ASERS Publishing 2023. This is an open access article distributed under the terms of CC-BY 4.0 license.