A Study on the Role of Tourism in Destination’s Disaster and Resilience Management
Abstract
Tourism is one of the most sensitive and vulnerable sectors to a disaster. On the one hand, the industry is susceptible to these unprecedented adversities and is a sufferer. On the other hand, tourism significantly contributes to and performs central roles in crisis management and a destination’s resilience. Comparatively, the latter topic remains under-researched and fewer studies were focused on the part of tourism as a benefactor. However, due to the intricacy and scope of a global crisis, as an accountable service business, it is significant to understand in what ways tourism benefits a (developing) destination throughout various phases of the crisis. Therefore, this study attempts to understand the crucial role of tourism in the case of the catastrophic flood that occurred in Kerala, India, by adopting the crisis management model proposed by Faulkner. The study findings underline the pivotal role of the tourism industry in rescue, restoration, information & communication, and resilience strategy. Furthermore, the study comes up with several unanticipated yet vital insights about the importance of corporate social responsibility for tourism industries, the inevitable role of tourism stakeholders in disaster management strategies, and the importance of adopting appropriate post-disaster marketing plans to support the rebuilding of the destination.
References
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[31] Kash, T., Darling, J. 1998. Crisis management: prevention, diagnosis and intervention. Leadership & Organization Development Journal, 19(4), 179-186. DOI: https://doi.org/10.1108/01437739810217151
[32] Ketter, E. 2016. Destination image restoration on Facebook: The case study of Nepal’s Gurkha Earthquake. Journal of Hospitality and Tourism Management, 28: 66-72. DOI: https://doi.org/10.1016/j.jhtm.2016.02.003
[33] Khazai, B., Mahdavian, F., Platt, S. 2018. Tourism Recovery Scorecard (TOURS) – Benchmarking and monitoring progress on disaster recovery in tourism destinations. International Journal of Disaster Risk Reduction, 27: 75-84. DOI: https://doi.org/10.1016/j.ijdrr.2017.09.039
[34] Korstanje, M., Ivanov, S. 2012. Tourism as a Form of New Psychological Resilience: The Inception of Dark Tourism. SSRN Electronic Journal, 6(4): 56-71. DOI: https://doi.org/10.2139/ssrn.2168400
[35] Larsen, S. 2011. Tourism in a Decade of Terrorism, Disasters and Threats – Some Lessons Learned. Scandinavian Journal of Hospitality and Tourism, 11(3): 215-223. DOI:https://doi.org/10.1080/15022250.2011.601928
[36] Lew, A. (2013). Scale change and resilience in community tourism planning. Tourism Geographies, 16(1): 14-22. DOI: https://doi.org/10.1080/14616688.2013.864325
[37] Liu, B., Pennington-Gray, L., Krieger, J. 2016. Tourism crisis management: Can the Extended Parallel Process Model be used to understand crisis responses in the cruise industry? Tourism Management, 55: 310-321. DOI: https://doi.org/10.1016/j.tourman.2016.02.021
[38] Mair, J., Ritchie, B., Walters, G. 2014. Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: a narrative review. Current Issues in Tourism, 19(1): 1-26. DOI:https://doi.org/10.1080/13683500.2014.932758
[39] McKercher, B., Chon, K. 2004. The Over-Reaction to SARS and the Collapse of Asian Tourism. Annals of Tourism Research, 31(3): 716-719. DOI: https://doi.org/10.1016/j.annals.2003.11.002
[40] McKercher, B., Hui, E. 2004. Terrorism, Economic Uncertainty and Outbound Travel from Hong Kong. Journal of Travel & Tourism Marketing, 15(2-3): 99-115. DOI: https://doi.org/10.1300/j073v15n02_06
[41] McWilliams, A., Siegel, D., Wright, P. 2006. Corporate Social Responsibility: Strategic Implications*. Journal of Management Studies, 43(1): 1-18. DOI: https://doi.org/10.1111/j.1467-6486.2006.00580.x
[42] Meyers, G., Holusha, J. 1987. When it hits the fan. New American Library.
[43] Mikulić, J., Miloš Sprčić, D., Holiček, H., Prebežac, D. 2018. Strategic crisis management in tourism: An application of integrated risk management principles to the Croatian tourism industry. Journal of Destination Marketing & Management, 7: 36-38. DOI: https://doi.org/10.1016/j.jdmm.2016.08.001
[44] Miller, G., Ritchie, B. 2003. A Farming Crisis or a Tourism Disaster? An Analysis of the Foot and Mouth Disease in the UK. Current Issues in Tourism, 6(2): 150-171. DOI:https://doi.org/10.1080/13683500308667949
[45] Mistilis, N., Sheldon, P. 2006. Knowledge Management for Tourism Crises and Disasters. Tourism Review International, 10(1): 39-46. DOI: https://doi.org/10.3727/154427206779307330
[46] Morgan, D. 1998. The focus group guidebook. SAGE.
[47] Nguyen, D., Imamura, F., Iuchi, K. 2017. Public-private collaboration for disaster risk management: A case study of hotels in Matsushima, Japan. Tourism Management, 61: 129-140. DOI:https://doi.org/10.1016/j.tourman.2017.02.003
[48] Orchiston, C. 2013. Tourism business preparedness, resilience and disaster planning in a region of high seismic risk: the case of the Southern Alps, NewZealand. Current Issues in Tourism, 16(5): 477-494. DOI:https://doi.org/10.1080/13683500.2012.741115
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[50] Paraskevas, A., and Quek, M. 2019. When Castro seized the Hilton: Risk and crisis management lessons from the past. Tourism Management, 70: 419-429. DOI: https://doi.org/10.1016/j.tourman.2018.09.007
[51] Paraskevas, A., Altinay, L., McLean, J., Cooper, C. (2013). CRISIS KNOWLEDGE IN TOURISM: TYPES, FLOWS AND GOVERNANCE. Annals of Tourism Research, 41: 130-152. DOI:https://doi.org/10.1016/j.annals.2012.12.005
[52] Parsons, W. 1996. Crisis management. Career Development International, 1(5), 26-28. DOI:https://doi.org/10.1108/13620439610130614
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Published
2020-09-13
How to Cite
NAIR, Bipithalal Balakrishnan; DILEEP, M.R.
A Study on the Role of Tourism in Destination’s Disaster and Resilience Management.
Journal of Environmental Management and Tourism, [S.l.], v. 11, n. 6, p. 1496 - 1507, sep. 2020.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/5537>. Date accessed: 20 apr. 2024.
doi: https://doi.org/10.14505/jemt.11.6(46).20.
Section
Article
Copyright© 2023 The Author(s). Published by ASERS Publishing 2023. This is an open access article distributed under the terms of CC-BY 4.0 license.