Information Technology in Tourism: Effective Strategies for Communication with Consumers
Abstract
The study presents an analysis of studies on various aspects of the use of information technology in tourism. Based on an expert survey, the main directions of the development and implementation of information technologies in the field of tourism, as well as information interaction of tourism market entities using modern information technologies, are identified. A communication model is created for using modern information technologies in the tourism industry, operating in a specific system of communication interaction. The main trends in the field of electronic communications of the tourism industry are presented and recommendations for improving the effectiveness of communication strategies are developed.
References
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[25] Suleymanov, M.M., Magomedov, R.M., Savina, S.V., and Fomicheva, T.L. 2018. Basic models of tax federalism in global practice: specific characteristics and structural and functional organization. Academy of Accounting and Financial Studies Journal, 22(3): 1–9.
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[31] Wahab, I.N. 2007. Role of Information Technology in Tourism Industry: Impact and Growth. International Journal of Innovative Research in Computer and Communication Engineering, 5(S2): 260-263.
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[2] Bakinova, T.I., et al. 2019. Information Support of Monitoring as a Tool of Ecological Optimization of Agricultural Land Use. Journal of Environmental Management and Tourism, 1(33): 195-201.
[3] Bogdanov, E.I., Bogomolova, E.S., and Orlovskaia, V.P. 2015. Ekonomika otrasli turism: uchebnik pod red. prof. E. I. Bogdanova [Economics of the Tourism Industry: Textbook, edited by professor E. I. Bogdanov]. Moscow: Infra-M, 318 pp.
[4] Buhalis, D., and Law, R. 2008. Progress in information technology and tourism management: 20 years on and 10 years after the internet-the state of etourism research. Tourism Management, 29: 609–623.
[5] Butrova, E.V., and Medennikov, V.I. 2019. The System of Evaluation Principles for the Economic Effects of Earth Remote Sensing Data Application for Solution of the Problems in Various Economy Branches. Journal of Environmental Management and Tourism, 5(37): 1105-1111.
[6] Endovitsky, D.A., and Lomsadze, D.G. 2019. Assessment of the Tax Culture and the Size of the Shadow Economy in European Studies. Space and Culture, India, 7(3): 196-203.
[7] Esaulova, S.P. 2012. Information Technology in the Tourism Industry: Study Guide. Moscow: Dashkov i K, 151 pp. (in Russian)
[8] Felfernig, A., et al. 2006. A short survey of recommendation technologies in travel and tourism. OGAI Journal, 25: 17–22.
[9] Guliaev, V.G. 2013. New Information Technologies in Tourism. Moscow: PRIOR, 144 p. (in Russian)
[10] Gursoy, D., and McCleary, K.W. 2004. An integrative model of tourists’ information search behavior. Annals of Tourism Research, 31(2): 353–373.
[11] Hu, Z., Wang, Z., Liu, H., and Bie, H. 2010. Self-service folk tourism guiding technology on mobile terminal with multi-mode: Application of GPS and electronic map. In Proceedings of the 2010 IEEE International Geoscience and Remote Sensing Symposium (IGARSS), 4553-4556. Honolulu, HI, USA.
[12] Huang, C.D., Goo, J., Nam, K., and Yoo, C.W. 2017. Smart tourism technologies in travel planning: The role of exploration and exploitation. Information & Management, 54: 757–770.
[13] Chung, N., and Koo, C. 2015. The use of social media in travel information search. Telematics and Informatics, 32: 215–229.
[14] Chung, N., Lee, H., Lee, S.J., and Koo, C. 2015. The influence of tourism website on tourists’ behavior to determine destination selection: A case study of creative economy in korea. Technological Forecasting and Social Change, 96: 130–143.
[15] Ikonnikov, V.F., and Sadovskaia, M.N. 2014. Information Technology in the Tourism Industry: Teaching Aid. Minsk: RIPO (Republican Institute for Vocational Education), 78 pp. (in Russian)
[16] Jadhav, V.S., and Mundhe, S.D. 2011. Information technology in Tourism. International Journal of Computer Science and Information Technologies, 2(6): 2822-2825.
[17] Khamitkhan, N., Bakhyt, E., and Karshalova, A. 2018. Developing Internet Banking within the Context of Building A Bank’s Competitive Advantage. Journal of Advanced Research in Law and Economics, 4(34): 1286-1291.
[18] Kim, S.-E., Lee, K.Y., Shin, S.I., and Yang, S.-B. 2017. Effects of tourism information quality in social media on destination image formation: The case of sina weibo. Information & Management, 54: 687–702.
[19] Kurochkina, A.A., Voronkova, O.V., Lukina, O.V., and Bikezina, T.V. 2019. Management features of small and medium-sized business enterprises. Revista Espacios, 40(34): 6.
[20] Law, R., Buhalis, D., and Cobanoglu, C. 2014. Progress on information and communication technologies in hospitality and tourism. The International Journal of Contemporary Hospitality Management, 26: 727–750.
[21] Magomedov R.M., Israpilov K.A., Zolotaryuk A.V., Doguchaeva S.M., Gorodetskaia O.Y., Tsvetkova O.N. 2019. Regional taxable capacity measurement methodology based on factors that determine tax gaps based on the example of the Republic of Dagestan. Regional Statistics, 9(2): 173–189. DOI: 10.15196/RS090207
[22] Mamaghani, F. 2009. Impact of E-commerce on Travel and Tourism: A Historical Analysis. The International Journal of Management, 26: 365-375.
[23] Molz, J.G. 2012. Travel Connections: Tourism, Technology and Togetherness in a Mobile World. Oxford, UK: Taylor and Francis, 202 pp.
[24] Nepomnyashchikh, I.F., Lazareva, O.S., and Artemyev, A.A. 2019. Land Resource Management: Geoinformation Support of Internal Controlling. Journal of Environmental Management and Tourism, 5(37): 1084-1093.
[25] Suleymanov, M.M., Magomedov, R.M., Savina, S.V., and Fomicheva, T.L. 2018. Basic models of tax federalism in global practice: specific characteristics and structural and functional organization. Academy of Accounting and Financial Studies Journal, 22(3): 1–9.
[26] Ukpabi, D.C., and Karjaluoto, H. 2017. Consumers’ acceptance of information and communications technology in tourism: A review. Telematics and Informatics, 34: 618–644.
[27] UNWTO Annual Report 2017. Available at: http://www.turob.com/Files/Dosyalar/pdf/UNWTO2017.pdf
[28] UNWTO International Tourism Highlights 2019 Edition. Available at: https://www.e-unwto.org/doi/pdf/10.18111/9789284421152
[29] Urasinova, E.O., and Sarancha, M.A. 2017. Designing a Tourist Information Center on a Regional Level (on the Example of the Udmurt Republic): Monograph. Moscow: RUSAINS, 116 pp. (in Russian)
[30] Venttsel, E.S. 2011. Tourism Management Information Technology. Moscow: KnoRus, 104 pp. (in Russian)
[31] Wahab, I.N. 2007. Role of Information Technology in Tourism Industry: Impact and Growth. International Journal of Innovative Research in Computer and Communication Engineering, 5(S2): 260-263.
[32] Zeng, Y.C., et al. 2015. Scene feature recognition-enabled framework for mobile service information query system. In Proceedings of the 17th International Conference on Human Interface and the Management of Information. Information and Knowledge in Context, edited by S. Yamamoto, vol. 9173, 64-74. Cham, Switzerland: Springer.
Published
2020-05-01
How to Cite
TROSHIN, Alexander Sergeevich et al.
Information Technology in Tourism: Effective Strategies for Communication with Consumers.
Journal of Environmental Management and Tourism, [S.l.], v. 11, n. 2, p. 322-330, may 2020.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/4702>. Date accessed: 23 nov. 2024.
doi: https://doi.org/10.14505//jemt.v11.2(42).10.
Section
Article
Copyright© 2024 The Author(s). Published by ASERS Publishing 2024. This is an open access article distributed under the terms of CC-BY 4.0 license.