THE COMPETITIVENESS OF HOTEL FACILITIES. THEORY AND PRACTICE
Abstract
The present stage of economic development in Russia is characterised by the intensive growth of its market, the introduction and rapid expansion of new forms of competitive relations. Firstly, the competition for natural resources and goods has been replaced by the competition for customers. Secondly, stable social and economic relations have not been formed in hotel business yet. These two factors have determined the development of tourism. At the present time hotel business is among leaders within the service sector which greatly influences the major branches of economy: transportation, communication, construction, agriculture, the production of fast moving consumer goods etc. The supply of hotel services is boosting while rates of growth for this sector reaches 20% per year.This article is concerned with the authors’ methodology for evaluating the efficiency of hotel facilities which enables them to apply a specific evaluation approach in accordance with the following classification criteria: the specialisation of lodging facilities, a hotel type, its rating or category, room capacity, location, average residence. Furthermore, the authors have developed the matrix of the weight indices for profit centres within lodging facilities regarding all essential features.
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[4] Bulatov, M.A. (2008). Hotel business: accounting and taxes. Moscow: The Status Quo 97.
[5] Fukuyama, F. (1999). The Great Disruption: Human Nature and the Reconstitution of Social Order. Free Press.
[6] Gronroos, C. (2011). Management and Marketing: marketing the moment of truth in service competition. Toronto: Lexington Books.
[7] James, A.B. (2003). Hotel front office management. Third Ed. John Wiley & Sons, Inc.
[8] Kaurova, O.V. (2010). Control in the management system of the sphere of hotel services. Moscow: Publishing House Stepanenko.
[9] Kurakin, N.P. (2005). Analysis of financial and economic activity of hotel units: a training manual. Moscow: LLC ACE PLUS.
[10] Lebedev, V.G., Drozdov, T.G., Kustarev, V.P. (2006). Management in the enterprise: Textbook. Saint-Petersburg: Publishing house Business press.
[11] Levitt, T. (1998). After the Sales is over. Harvard Business Review.
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[18] Rychkov, V.I., Berezov, S.A. (2002). In the automation of the management of financial-economic activity of enterprises. Tver.
[19] Singelmann, J. (1978). From Agricultural to Serves: The trans for masion of Industrial Employment. Beverly Hills.
[20] Zaitseva, N.A. (2007). Management in socio-cultural service and tourism: textbook. Moscow: Publishing Center Academy.
Published
2016-11-16
How to Cite
KOBYAK, Marina Viktorovna; LVOVNA, Ilina Elena.
THE COMPETITIVENESS OF HOTEL FACILITIES. THEORY AND PRACTICE.
Journal of Environmental Management and Tourism, [S.l.], v. 6, n. 2, p. 200-207, nov. 2016.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/419>. Date accessed: 19 apr. 2024.
Section
Journal of Environmental Management and Tourism
Keywords
Hotel facility; efficiency; service; lodging facilities, hotel room capacity; profit centers; weight indices
Copyright© 2023 The Author(s). Published by ASERS Publishing 2023. This is an open access article distributed under the terms of CC-BY 4.0 license.