MOTIVATION MECHANISM OF WORK BEHAVIOUR ENHANCEMENT OF HOSPITALITY INDUSTRY EMPLOYEES
Abstract
The article substantiates the timeliness, significance and necessity of the development of the motivation mechanism of work behaviour enhancement of the hospitality industry employees. On the basis of the author’s classification of labour behaviour motivators, the motivation mechanism model of its enhancement as an open system has been developed and its formation stages and targets under the scenarios approach have been defined. Six groups of motivators of labour activity of hospitality industry employees are reasonable to monitor: material motivation (incentives), wide social motivation, participation, motivation of affiliation, procedural motivation, motivation to self-actualization. The factors discouraging labour behaviour of hospitality industry employees have been systematized and the mitigating measures have been identified.The article proved that the path to effective management of work behaviour lies through understanding each employee’s incentives, their personal work motivation, which is a set of external and internal forces (incentives) encouraging the implementation of certain work efforts. The authors present an argument in favour of the complex use of various forms of incentives (material and non-material) which can be applied to the hospitality industry employees.
References
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[4] Alderfer, C.P. (1972). Existence, Relatedness, and Growth, Human Needs in Organizational Settings. Free Press.
[5] Avilova, N.L. (2013). Practice motivation of the staff in the hotel complex Aurora. Service in Russia and abroad, 5: 55-58.
[6] Fedoseyev, V.N., Kapustin, S.N. (2003). The organization personnel management. (p. 368). Moskow Examen.
[7] Gagarinskaya, G.L. (1999). Motivation in the activities of enterprises (р. 365). Samara: Printing House.
[8] Gluschenko, V.V. (1998). Management: system basics, 2nd Edition, p. 224. Moscow: Wings.
[9] Herzberg, F., Mauser, B. (1959). The Motivation to Work (p. 238). New York: Wiley.
[10] Kiseleva, E.A. (2003). A gender approach to employee motivation, Personnel Management, 6: 20-22.
[11] Kruglov, M.I. (1998). Strategic management of the company (p. 768). Moscow: Russian business literature.
[12] Locke, E.A. (1968). Toward a theory of task motivation and incentives, Organizational Behavior and Performance, 65-72.
[13] Makrinova, E.I., Grigoreva, V.V. (2014). Motivational dimensions in the management of labor behavior and performance management. Herald Belgorod University of Cooperation, Economics and Law, 3 (51): 208-218.
[14] Makrinova, E.I., Vasil'ev, A.G., Vasilyev, A.S. (2013). Management of the personnel in hotel management (р. 208). St. Petersburg: Publishing House Troitsky Bridge.
[15] Maslow, A.H. (1970). Motivation and Personality, 2nd Edition, N.Y.: Harper & Row.
[16] McClelland, D. (1975). Power: The Inner Experience. N.Y.: Irvington.
[17] McGregor, D. (1960). The Human Side of Enterprise. New York: McGraw-Hill.
[18] Meskon, M, Kh., Albert, M., Khedouri, F. (1994). Fundamentals of Management. Translated from English (p. 384) Moskov: Case.
[19] Ouchi, W.G. (1981). Theory Z: How American Business Can Meet the Japanese Challenge. Addison-Wesley.
[20] Porshnev, A.G., Razu, M.L., Tikhomirova, A.V. (2003). Management the theory and practice in Russia (p. 528). M.: FBK-press IDES.
[21] Rozdolskaya, I. et al. (2014). Problem-Oriented Way and Multi-Aspect Character of Research of Innovative Management of Competitive Enterprises at the Stage of Global Transformations. Life Science Journal, 11(9): 963-970.
[22] Shamir, B., Howell, J.M. (1999). Organizational and Contextual Influences on the Emergence and Effectiveness of Charismatic Leadership. Leadership Quarterly, 10(2): 257-284.
[23] Sink, D.S. (1989). Performance management: planning, measurement and evaluation, control and improvement (p. 528). Moscow: Progress.
[24] Verkhoglazenko, V. (2002). The system of personnel motivation, Consultant Director, 4: 23-34.
[25] Volgina, O.N. (2002). Motivation of the personnel of financial and credit institutions. Editor Y.G. Odegova, Publishing House of the Exam.
[26] Vroom, V.H. (1964). Work and Motivation. N.Y., Wiley.
Published
2016-11-16
How to Cite
MAKRINOVA, Elena I.; GRIGORIEVA, Viktoriya V..
MOTIVATION MECHANISM OF WORK BEHAVIOUR ENHANCEMENT OF HOSPITALITY INDUSTRY EMPLOYEES.
Journal of Environmental Management and Tourism, [S.l.], v. 6, n. 2, p. 146-156, nov. 2016.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/413>. Date accessed: 27 apr. 2024.
Section
Journal of Environmental Management and Tourism
Keywords
hospitality industry; motivation mechanism; motivation; labor; labor behavior
Copyright© 2023 The Author(s). Published by ASERS Publishing 2023. This is an open access article distributed under the terms of CC-BY 4.0 license.