The Relationship between Work Motivations, Job Autonomy, Emotional Burnout and Job Satisfaction among Women Working in Tourism in Jordan
Abstract
To date, the nature and scope of work for Arabic women in the tourism and hospitality has received scant attention in the research literature. Therefore, this study aims to examine the relationship between work motivations, emotional Burnout, job autonomy, and job satisfaction for a sample of females working in various sectors of tourism in Jordan. Quantitative methodology was employed, consisting of a self-administered questionnaire. Of 300 female employees, 212 have been selected for further analysis in this study. The main findings of this study indicate that there is a strong relationship between job autonomy and the satisfaction dimensions. The study further shows that intrinsic motivation was a good predictor for supervision, whilst extrinsic motivation correlates positively with co-workers. Also, this study has revealed that amotivation state is a weak predictor for job satisfaction dimensions. Implications for tourism practitioners are presented, along with different areas of future research.
References
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[31] Fried, Y., and Ferris, G.R. 1987. The validity of the job characteristics model: A review and Meta-analysis. Organizational Behavior and Human Performance, 16: 250-279.
[32] Gentry, M.K. 2007. Belizean women and tourism work – Opportunity or Impediment? Annals of Tourism Research, 34 (2): 477- 496.
[33] Ghodsee, K. 2003. State support in the market: Women and tourism employment in post-socialist Bulgaria. International Journal of Politics, Culture and Society, 16 (3): 465-482.
[34] Hackman, J.R., and Oldham, G.R. 1975. Development of the job diagnostic survey. Journal of Applied psychology, 60(2): 159-170.
[35] Harris, J., Winskowski, A.M., and Engdahl, B. 2007. Types of workplace social support in the prediction of job satisfaction. The Career Development Quarterly, 56: 150- 256.
[36] Honore, J. 2009. Employee motivation. Consortium Journal of Hospitality & Tourism, 14(1): 63–75.
[37] Iqbal, A. 2013. Impact of job autonomy and supervisor’s and co-workers’ support on job burnout and satisfaction: The mediating role of emotional labor. International Journal of Economics and Management Sciences. 2(6): 67-73.
[38] Jackson, S.E., Schwab, R.L., and Schuler, R.S. 1986. Toward an understanding of the burnout phenomenon. Journal of Applied Psychology, 71: 630-640.
[39] Jerald, G., and Robert, A.B. 1997. Behavior in organizations: Understanding and managing the human side of work (6th ed.). Upper Saddle River, NJ: Prentice Hall, Inc. ISBN: 0135217253, 591-616 pp.
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[41] Karatepe, O., and Karatepe, T. 2009. Role stress, emotional exhaustion, and turnover intentions: Does organizational tenure in hotels matter? Journal of Human Resources in Hospitality & Tourism, 9 (1): 1-16, DOI: 10.1080/15332840903323364.
[42] Kenworthy, J., Fay, C., Frame, M., and Petree, R. 2014. A meta-analytic review of the relationship between emotional dissonance and emotional exhaustion. Journal of Applied Social Psychology, 44(2): 94–105.
[43] Kinicki, A.J., McKee-Ryan, R.M., Schriesheim, C.A., and Carson, K.P. 2002. Assessing the construct validity of the job descriptive index: A review and meta-analysis. Journal of Applied Psychology, 87(1): 14–32.
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[45] Kotera, Y., Adhikari, P., and Van Gordon, W. 2018. Motivation types and mental health UK hospitality workers. International Journal of Mental Health an Addiction 16(3): 751–763, DOI: 10.1007/s11469-018-9874-z
[46] Koustelios, A., and Tsigilis, N. 2005. The relationship between burnout and job satisfaction among physical education teachers: A multivariate approach. European Physical Education Review, 11(2): 189-203.
[47] Liu, C., Spector, P., and Jex, S. 2005. The relation of job control with job strains: A comparison of multiple data sources. Journal of Occupational and Organizational Psychology, 78: 325-336.
[48] Lock, E.A. 1976. Natures and causes of job satisfaction, in M. D. Dunnette (Ed.) Handbook of industrial and organizational psychology. Chicago: Rand NcNally, 1297-1349 pp.
[49] Markland, D., and Tobin, V. 2004. A modification of the behavioral regulation in exercise questionnaire to include an assessment of amotivation. Journal of Sport and Exercise Psychology, 26: 191-196.
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[54] Millán, J.M., Hessels, J., Thurik, R., and Aguado, R. 2013. Determinants of job satisfaction: a European comparison of self-employed and paid employees. Small Business Economics, 40(3): 651-670.
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[56] Miller, N.G., Erickson, A., and Yust, B.L. 2001. Sense of place in the workplace: The relationship between personal objects and job satisfaction and motivation. Journal of Interior Design, 27(1): 35-44.
[57] Misbah, N., and Ambreen, B. 2012. Examining workplace deviance in public sector organizations of Pakistan. International Journal of Social Economics, 39(4): 240- 253.
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Published
2019-05-27
How to Cite
ALLAN, Mamoon.
The Relationship between Work Motivations, Job Autonomy, Emotional Burnout and Job Satisfaction among Women Working in Tourism in Jordan.
Journal of Environmental Management and Tourism, [S.l.], v. 10, n. 2, p. 328-339, may 2019.
ISSN 2068-7729.
Available at: <https://journals.aserspublishing.eu/jemt/article/view/3274>. Date accessed: 25 nov. 2024.
doi: https://doi.org/10.14505//jemt.v10.2(34).06.
Section
Article
Copyright© 2024 The Author(s). Published by ASERS Publishing 2024. This is an open access article distributed under the terms of CC-BY 4.0 license.