Analysis of Satisfaction Factor for Development Recommendation Tourism Web System

  • Suroso J.S. Sfenrianto Management Information System Bina Nusantara University
  • Abba Suganda GIRSANG Information Technology Bina Nusantara University
  • Fikri RUMAN Management Information System Bina Nusantara University

Abstract

Indoensia.travel as one tourism web which is managed Indonesia government should give a satisfaction for users to provide useful information and travel referenced in Indonesia. However, many users have expressed dissatisfaction such as system has not provided sightseeing recommendations in accordance with the wishes and needs of users.

Therefore, this paper aims to conduct the gap analysis based on some dimensions in Indonesia.travel. Analyzed is performed between user expectation and the existing web system to obtain the gap point. ISO 9126 which is issued by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) is used for standard to obtain the gap point. The gap point on functionality, usability and efficiency dimension are used to measure the gap. This significant gap obtained is used to develop the recommendation system in order to enhance the satisfaction user.

References

[1] Ahmad, S.F., Beg, M.R. and Haleem, M. (2013). A Comparative Study of Software Quality Models.International Journal of Science, Engineering and Technology Research, 2(1): 172.
[2] Al-Qutaish, Rafa, E. (2010). Quality Models in Software Engineering Literature: An Analytical and Comparative Study. Journal of American Science, 6 (3): 166-175.
[3] Bee Bee Chua, L.E. (2004). Applying the ISO 9126 model to the evaluation of an elearning. ASCILITE, 184-190.
[4] Hendijani, R.B. (2015). Push and pull factors of inbound tourists to Indonesia, Journal of Environmental Management and Tourism, 6(2): 331-337.
[5] Istianingsih, Utami, Wiwi. (2009). Pengaruh Kepuasan Pengguna Sistem Informasi terhadap Kinerja Individu. Simposium Nasional Akuntansi. Palembang : SNA XII.
[6] McGinty, L., Smyth, B. (2006). Adaptive selection: analysis of critiquing and preference based feed back in conversation on recommender system. International Journal of Electronic Commerce, 11(2): 35-57.
[7] Schafer, J.B., Konstan, J.A. and Riedl, J. (2001). E-commerce recommendation applications. Data Mining Knowledge Discovery, 5( 1-2): 115-153
[8] Sebastia, L., Garcia, I., Onaindia, E. and Guzman, C. (2009). e-Tourism: A tourist recommendation and planning application. International Journal on Artificial Intelligence Tools, 18(5): 717-738.
[9] Sharda, N. (2009). Tourism Informatics: visual travel recommender systems, social communities, and user interface design. IGI Global.
[10] Zins, A.H., Bauernfeind, U., Del Missier, F., Venturini, A. and Rumetshofer, H. (2004). An experimental usability test for different destination recommender system.In Proceedings of the International Conference in Cairo. pp. 228-238. Wien: Springer.
Published
2016-10-26
How to Cite
SFENRIANTO, Suroso J.S.; GIRSANG, Abba Suganda; RUMAN, Fikri. Analysis of Satisfaction Factor for Development Recommendation Tourism Web System. Journal of Environmental Management and Tourism, [S.l.], v. 7, n. 1, p. 156-163, oct. 2016. ISSN 2068-7729. Available at: <https://journals.aserspublishing.eu/jemt/article/view/316>. Date accessed: 26 may 2024.

Keywords

Indonesia travel; ISO; tourism; analysis gap; recommendation