The Application of Information Technologies in the Tourist Industry

  • Marlena WILK Czestochowa University of Technology, Faculty of Management, Poland

Abstract

The information determinates a functioning of enterprises, and especially enterprises being active in the tourist trade. A proper management of these information constitutes an important element influencing an activity of touristic enterprises. Therefore, in the article there were introduced some aspects of Information Management which is fostered by the utilization of IT systems distinctive for tourist trade sectors. There were portrayed three basic groups of economic entities participating in processes of tourist flow. The attention was also given to a variety of specific IT systems and solutions which being applied by organizations, services providers or consumers in the tourist trade contribute to supporting information management.

References

[1] Bačík, R., Fedorko, R., Kakalejčík, L., Pudło, P. 2015. The Importance of Facebook Ads in Terms of Online Promotion. Journal of Applied Economic Sciences, Volume X, 5 (35): 667-684.
[2] Blaik, P. 2007. Systemy i procesy zarządzania logistyczno-marketingowego. Aspekt efektywnościowy. Uniwersytet Opolski: 68-75.
[3] Buhalis, D. 2001. Strategic use of information technologies in the tourism industry. University of Westminster: pp. 409-421.
[4] Jangl, P. 2015. The effect of market orientation on innovation of Czech and German high-Tech firms. Journal of Applied Economic Science,s Volume X, 2(32): 182-194.
[5] Keramati, A., Mehrabi, H., Mojir, N. 2010. A process-oriented perspective on customer relationship management and organizational performance: An empirical investigation. Industrial Marketing Management, 39(7): 1170-1185. Available at: http://dx.doi.org/10.1016/j.indmarman.2010.02.001
[6] Kiełtyka, L. 2008. Technologie i systemy komunikacji oraz zarządzanie informacją i wiedzą. Difin.
[7] Kościelniak, H. 2014. An improvement of information processes in enterprises – the analysis of sales profitability in the manufacturing company using erp systems. Polish Journal of Management Studies, 10(2): 65-72.
[8] Kurek, W. 2007. Turystyka. PWN.
[9] Mesjasz-Lech, A. 2014. The use of it systems supporting the realization of business processes in enterprises and supply chains in Poland. Polish Journal of Management Studies,10(2): 94-103.
[10] Mesjasz-Lech, A., Skowron-Grabowska, B. 2014. Application of Information Technology in Supply Chain Management as Exemplified by Companies in Poland. Managing Organizations in Changing Environment. Models - Concepts – Mechanisms, Cracow University of Economics, pp. 417-425.
[11] Minna, S. (2014). Innovation capability for SME success: Perspectives of financial and operational performance, Journal of Advances Research in Management, 11(2): 163-175. DOI http://dx.doi.org/10.14505/jarm
[12] Nowicka–Skowron, M., Mesjasz–Lech, A. 2010. Information support of logistic processes in supply chain. Systemy informacyjne w zarządzaniu. Księga jubileuszowa z okazji 70-lecia urodzin profesora Adama Nowickiego, ed. Korczak J., Chomiak-Orsa I, Sroka H., UE we Wrocławiu: 328-338.
[13] Schulz, A., Weithöner, U., Goecke, R. 2010. Informations management im Tourismus. Oldenburg Verlag Monachium.
[14] Skowron-Grabowska, B. 2005. Uwarunkowania i kierunki rozwoju systemów informatycznych a logistyka. Informacja i komunikacja w logistyce, ed. Grabara J. K., Olszak C., Katowice, Akademia Ekonomiczna, Kolegium Zarządzania: 185-192.
[15] Smoląg, K., Kot, S., Oane-Marinescu, C. M. 2015. Contemporary Conditions of Engineers Education Process Management. Polish Journal of Management Studies, 11(2): 149-159.
[16] Stefanowicz, B. 2007. Informacyjne systemy zarządzania. SGH Warszawa.
[17] Surma, J. 2009. Business Intelligence. Systemy wspomagania decyzji biznesowych. PWN Warszawa.
[18] Szwajkowska, G., Kwaśniewski, P., Leżoń, K, Woźniczka, F. 2010. Usługi bankowości elektronicznej dla klientów detalicznych. Charakterystyka i zagrożenia. UKNF Warszawa.
[19] Uryniuk, J. 2010. Nowe rozwiązania – nowe możliwości. Bank, dodatek IT@Bank Warszawa.
Published
2017-03-10
How to Cite
WILK, Marlena. The Application of Information Technologies in the Tourist Industry. Journal of Advanced Research in Management, [S.l.], v. 7, n. 1, p. 72-77, mar. 2017. ISSN 2068-7532. Available at: <https://journals.aserspublishing.eu/jarm/article/view/809>. Date accessed: 19 apr. 2024. doi: https://doi.org/10.14505//jarm.v7.1(13).07.