Knowledge Management System Usage and Organization Learning: Recent Trends and Open Problems
Abstract
Knowledge management system and organizational learning are now increasingly popular and receiving much attention from organizations. Knowledge management system and organizational learning are important assets that could support the achievement of organizational goals. The objective of this article is to review and present a comprehensive review of the latest research related to knowledge management systems and organizational learning related to innovation and organizational performance. This article analyzes previous studies conducted in 1995 to 2018 (51 references) in terms of the research methods, advantages and limitations. The analysis results bring up issues and opportunities for future research related to knowledge management system and organizational learning. This article will help future researchers in finding interesting ideas to develop both theories and methodologies relation to future conditions. Besides, this article will provide more information and knowledge for organizations in implementing knowledge management systems and organizational learning.
References
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[26] Li, J., Liu, M., and Liu, X. 2016. Why do employees resist knowledge management systems? An empirical study from the status quo bias and inertia perspectives. Computers in Human Behavior, 65: 189-200. DOI: https://doi.org/10.1016/j.chb.2016.08.028.
[27] Liao, S.H., and Wu, C.C. 2010. System perspective of knowledge management, organizational learning, and organizational innovation. Expert systems with Applications, 37(2): 1096-1103. DOI: https://doi.org/10.1016/j.eswa.2009.06.109.
[28] Liu, C.H.S. 2018. Examining social capital, organizational learning and knowledge transfer in cultural and creative industries of practice. Tourism Management, 64: 258-270. DOI: https://doi.org/10.1016/j.tourman.2017.09.001.
[29] Mardani, A., Nikoosokhan, S., Moradi, M., and Doustar, M. 2018. The relationship between knowledge management and innovation performance. The Journal of High Technology Management Research, 29(1): 12-26. DOI: https://doi.org/10.1016/j.hitech.2018.04.002.
[30] Nielsen, P., Rasmussen, P., Camps, J., Alegre, J., and Torres, F. 2011. Towards a methodology to assess organizational learning capability. International Journal of Manpower, 32(5/6): 687-703. DOI: https://doi.org/10.1108/01437721111158279.
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[33] Onağ, A.O., Tepeci, M., and Başalp, A.A. 2014. Organizational learning capability and its impact on firm innovativeness. Procedia-Social and Behavioral Sciences, 150: 708-717. DOI: https://doi.org/10.1016/j.sbspro.2014.09.029.
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[36] Salim, I.M., and Sulaiman, M. 2011. Organizational learning, innovation and performance: A study of Malaysian small and medium sized enterprises. International Journal of Business and Management, 6(12): 118. DOI: http://dx.doi.org/10.5539/ijbm.v6n12p118.
[37] Santoro, G., Vrontis, D., Thrassou, A., and Dezi, L. 2018. The internet of things: Building a knowledge management system for open innovation and knowledge management capacity. Technological Forecasting and Social Change, 136: 347-354. DOI: https://doi.org/10.1016/j.techfore.2017.02.034.
[38] Sanz-Valle, R., Naranjo-Valencia, J.C., Jiménez-Jiménez, D., and Perez-Caballero, L. 2011. Linking organizational learning with technical innovation and organizational culture. Journal of Knowledge Management, 15(6): 997-1015. DOI: https://doi.org/10.1108/13673271111179334.
[39] Schiliro, D. 2012. Knowledge-based economies and the institutional environment. Theoretical and Practical Research in Economic Fields (TPREF), 3(05): 42-50.
[40] Senge, P.M. 2006. The fifth discipline: The art and practice of the learning organization. Broadway Business. ISBN: 0385517823, 9780385517829, 445 p.
[41] Sheng, M.L., and Chien, I. 2016. Rethinking organizational learning orientation on radical and incremental innovation in high-tech firms. Journal of Business Research, 69(6): 2302-2308. DOI: https://doi.org/10.1016/j.jbusres.2015.12.046.
[42] Sutanto, E.M. 2017. The influence of organizational learning capability and organizational creativity on organizational innovation of Universities in East Java, Indonesia. Asia Pacific Management Review, 22(3): 128-135. DOI: https://doi.org/10.1016/j.apmrv.2016.11.002.
[43] Thatcher, J.B., McKnight, D.H., Baker, E.W., Arsal, R.E., and Roberts, N.H. 2010. The role of trust in postadoption IT exploration: An empirical examination of knowledge management systems. IEEE Transactions on Engineering Management, 58(1): 56-70. DOI: https://doi.org/10.1109/TEM.2009.2028320.
[44] Tohidi, H., and Maryam, M. 2012. Assessing the impact of organizational learning capability on firm innovation. African Journal of Business Management, 6(12): 4522-4535. DOI: https://doi.org/10.5897/AJBM11.2463.
[45] Tung, K.Y. 2018. Memahami knowledge management, Jakarta: PT Indeks. ISBN: 979-062-552-9, 372 pp.
[46] Văcărescu-Hobeanu, L. 2018. Performances of human resources, strategical obiective of competitive management. Journal of Advanced Research in Management (JARM), 9(18): 69-79. DOI: https://doi.org/10.14505//jarm.v9.2(18).04.
[47] Valdez-Juárez, L.E., García-Pérez-de-Lema, D., and Maldonado-Guzmán, G. 2018. ICT and KM, drivers of innovation and profitability in SMEs. Journal of Information & Knowledge Management, 17(01): 1850007. DOI: https://doi.org/10.1142/S0219649218500077.
[48] Wang, W.T., and Lai, Y.J. 2014. Examining the adoption of KMS in organizations from an integrated perspective of technology, individual, and organization. Computers in Human Behavior, 38: 55-67. DOI: https://doi.org/10.1016/j.chb.2014.05.013.
[49] Wang, Y.M., and Wang, Y.C. 2016. Determinants of firms' knowledge management system implementation: An empirical study. Computers in Human Behavior, 64: 829-842. DOI: https://doi.org/10.1016/j.chb.2016.07.055.
[50] Webb, C.E. 2018. Culture, leadership, and organizational learning in California community colleges: Exploring the potential for second order change. Dissertation, 154 pp. Available at: https://digitalcommons.brandman.edu/edd_dissertations/154/.
[51] Xie, X., Zou, H., and Qi, G. 2018. Knowledge absorptive capacity and innovation performance in high-tech companies: A multi-mediating analysis. Journal of Business Research, 88: 289-297. DOI: https://doi.org/10.1016/j.jbusres.2018.01.019.
[52] Yu, Y., Dong, X.Y., Shen, K.N., Khalifa, M., and Hao, J.X. 2013. Strategies, technologies, and organizational learning for developing organizational innovativeness in emerging economies. Journal of Business Research, 66(12): 2507-2514. DOI: https://doi.org/10.1016/j.jbusres.2013.05.042.
[53] Zack, M., McKeen, J., and Singh, S. 2009. Knowledge management and organizational performance: An exploratory analysis. Journal of Knowledge Management, 13(6): 392-409. DOI: https://doi.org/10.1108/13673270910997088.
[54] Zhang, X., Mao, X., and AbouRizk, S.M. 2009. Developing a knowledge management system for improved value engineering practices in the construction industry. Automation in Construction, 18(6): 777-789. DOI: https://doi.org/10.1016/j.autcon.2009.03.004.
[2] Akgün, A.E., Ince, H., Imamoglu, S.Z., Keskin, H., and Kocoglu, İ. 2014. The mediator role of learning capability and business innovativeness between total quality management and financial performance. International Journal of Production Research, 52(3): 888-901. DOI: https://doi.org/10.1080/00207543.2013.843796.
[3] Akgün, A.E., Keskin, H., Byrne, J.C., and Aren, S. 2007. Emotional and learning capability and their impact on product innovativeness and firm performance. Technovation, 27(9): 501-513. DOI: https://doi.org/10.1016/j.technovation.2007.03.001.
[4] Akhavan, P., Ebrahim, N.A., Fetrati, M.A., and Pezeshkan, A. 2016. Major trends in knowledge management research: a bibliometric study. Scientometrics, 107(3): 1249-1264. DOI: https://doi.org/10.1007/s11192-016-1938-x.
[5] Alatawi, F.M.H., Dwivedi, Y.K., and Williams, M.D. 2013. Developing a conceptual model for investigating adoption of knowledge management system in Saudi Arabian public sector. International Journal of Business Information Systems, 14(2): 135-163. DOI: https://doi.org/10.1504/IJBIS.2013.056121.
[6] Al-Emran, M., Mezhuyev, V., Kamaludin, A., and Shaalan, K. 2018. The impact of knowledge management processes on information systems: A systematic review. International Journal of Information Management, 43: 173-187. DOI: https://doi.org/10.1016/j.ijinfomgt.2018.08.001.
[7] Ali, M., Kan, K.A.S., and Sarstedt, M. 2016. Direct and configurational paths of absorptive capacity and organizational innovation to successful organizational performance. Journal of Business Research, 69 (11): 5317-5323. DOI: https://doi.org/10.1016/j.jbusres.2016.04.131.
[8] Anderson, N., Potočnik, K., and Zhou, J. 2014. Innovation and creativity in organizations: A state-of-the-science review, prospective commentary, and guiding framework. Journal of management, 40(5): 1297-1333. DOI: https://doi.org/10.1177/0149206314527128.
[9] Ansari, K., and Kalantari, E. 2013. Effect of organizational learning on firm value in the Tehran Stock Exchange (TSE). Journal of Novel Applied Sciences (JNAS), 2(12): 763-768. ISSN: 2322-5149. Available at: http://jnasci.org/wp-content/uploads/2013/10/763-768.pdf.
[10] Augusto Felício, J., Rodrigues, R., and Caldeirinha, V.R. 2012. The effect of intrapreneurship on corporate performance. Management Decision, 50(10): 1717-1738. DOI: https://doi.org/10.1108/00251741211279567.
[11] Bendaravičienė, R. 2016. Theoretical perspectives for employer branding. Journal of Advanced Research in Management (JARM), 7(13): 5-28. DOI: https://doi.org/10.14505//jarm.v7.1(13).01.
[12] Çömlek, O., Kitapçı, H., Çelik, V., and Özşahin, M. 2012. The effects of organizational learning capacity on firm innovative performance. Procedia-Social and Behavioral Sciences, 41: 367-374. DOI: https://doi.org/10.1016/j.sbspro.2012.04.043.
[13] Dalkir, K. 2013. Knowledge management in theory and practice. Routledge. ISBN: 1136389741, 9781136389740, 372 pp.
[14] El Said, G.R. 2015. Understanding knowledge management system antecedents of performance impact: Extending the task-technology fit model with intention to share knowledge construct. Future Business Journal, 1(1-2): 75-87. DOI: https://doi.org/10.1016/j.fbj.2015.11.003.
[15] Fang, C.H., Chang, S.T., and Chen, G.L. 2011. Organizational learning capability and organizational innovation: The moderating role of knowledge inertia. African Journal of Business Management, 5(5): 1864-1870. DOI: https://doi.org/10.5897/AJBM10.947.
[16] Ferraresi, A.A., Quandt, C.O., dos Santos, S.A., and Frega, J.R. 2012. Knowledge management and strategic orientation: Leveraging innovativeness and performance. Journal of Knowledge Management, 16(5): 688-701. DOI: https://doi.org/10.1108/13673271211262754.
[17] Gunsel, A., Siachou, E., and Acar, A.Z. 2011. Knowledge management and learning capability to enhance organizational innovativeness. Procedia-Social and Behavioral Sciences, 24: 880-888. DOI: https://doi.org/10.1016/j.sbspro.2011.09.012.
[18] Han, K.H., and Park, J.W. 2009. Process-centered knowledge model and enterprise ontology for the development of knowledge management system. Expert Systems with Applications, 36(4): 7441-7447. DOI: https://doi.org/10.1016/j.eswa.2008.09.031.
[19] He, W., Qiao, Q., and Wei, K.K. 2009. Social relationship and its role in knowledge management systems usage. Information & Management, 46(3): 175-180. DOI: https://doi.org/10.1016/j.im.2007.11.005.
[20] Jiménez-Jiménez, D., and Sanz-Valle, R. 2011. Innovation, organizational learning, and performance. Journal of Business Research, 64(4): 408-417. DOI: https://doi.org/10.1016/j.jbusres.2010.09.010.
[21] Kalmuk, G., and Acar, A.Z. 2015. The mediating role of organizational learning capability on the relationship between innovation and firm's performance: A conceptual framework. Procedia-Social and Behavioral Sciences, 210: 164-169. DOI: https://doi.org/10.1016/j.sbspro.2015.11.355.
[22] Kaswan. 2016. Organisasi pembelajar, Bandung: CV Pustaka Setia.
[23] Khunsoonthornkit, A., and Panjakajornsak, V. 2018. Structural equation model to assess the impact of learning organization and commitment on the performance of research organizations. Kasetsart Journal of Social Sciences, 39(3): 457-462. DOI: https://doi.org/10.1016/j.kjss.2018.07.003.
[24] Klemes, J.J., Varbanov, P.S., and Liew, P.Y. 2014. 24th European Symposium on Computer Aided Process Engineering: Part A and B, Vol. 33. Elsevier. ISBN: 9780444634436.
[25] Kusuma, F.S.D. 2013. Analisa pengaruh knowledge management terhadap keunggulan bersaing dan kinerja perusahaan. Business Accounting Review, 1(2): 161-171.
[26] Li, J., Liu, M., and Liu, X. 2016. Why do employees resist knowledge management systems? An empirical study from the status quo bias and inertia perspectives. Computers in Human Behavior, 65: 189-200. DOI: https://doi.org/10.1016/j.chb.2016.08.028.
[27] Liao, S.H., and Wu, C.C. 2010. System perspective of knowledge management, organizational learning, and organizational innovation. Expert systems with Applications, 37(2): 1096-1103. DOI: https://doi.org/10.1016/j.eswa.2009.06.109.
[28] Liu, C.H.S. 2018. Examining social capital, organizational learning and knowledge transfer in cultural and creative industries of practice. Tourism Management, 64: 258-270. DOI: https://doi.org/10.1016/j.tourman.2017.09.001.
[29] Mardani, A., Nikoosokhan, S., Moradi, M., and Doustar, M. 2018. The relationship between knowledge management and innovation performance. The Journal of High Technology Management Research, 29(1): 12-26. DOI: https://doi.org/10.1016/j.hitech.2018.04.002.
[30] Nielsen, P., Rasmussen, P., Camps, J., Alegre, J., and Torres, F. 2011. Towards a methodology to assess organizational learning capability. International Journal of Manpower, 32(5/6): 687-703. DOI: https://doi.org/10.1108/01437721111158279.
[31] Nonaka, I., and Takeuchi, H. 1995. The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University press. ISBN: 0195092694, 9780195092691, 284 pp.
[32] Nowacki, R., and Bachnik, K. 2016. Innovations within knowledge management. Journal of Business Research, 69(5): 1577-1581. DOI: https://doi.org/10.1016/j.jbusres.2015.10.020.
[33] Onağ, A.O., Tepeci, M., and Başalp, A.A. 2014. Organizational learning capability and its impact on firm innovativeness. Procedia-Social and Behavioral Sciences, 150: 708-717. DOI: https://doi.org/10.1016/j.sbspro.2014.09.029.
[34] Pearce, J.A. and Robinson, R B. 2011. Manajemen strategis. Jakarta: Penerbit Salemba Empat.
[35] Saadat, V., and Saadat, Z. 2016. Organizational learning as a key role of organizational success. Procedia-Social and Behavioral Sciences, 230: 219-225. DOI: https://doi.org/10.1016/j.sbspro.2016.09.028.
[36] Salim, I.M., and Sulaiman, M. 2011. Organizational learning, innovation and performance: A study of Malaysian small and medium sized enterprises. International Journal of Business and Management, 6(12): 118. DOI: http://dx.doi.org/10.5539/ijbm.v6n12p118.
[37] Santoro, G., Vrontis, D., Thrassou, A., and Dezi, L. 2018. The internet of things: Building a knowledge management system for open innovation and knowledge management capacity. Technological Forecasting and Social Change, 136: 347-354. DOI: https://doi.org/10.1016/j.techfore.2017.02.034.
[38] Sanz-Valle, R., Naranjo-Valencia, J.C., Jiménez-Jiménez, D., and Perez-Caballero, L. 2011. Linking organizational learning with technical innovation and organizational culture. Journal of Knowledge Management, 15(6): 997-1015. DOI: https://doi.org/10.1108/13673271111179334.
[39] Schiliro, D. 2012. Knowledge-based economies and the institutional environment. Theoretical and Practical Research in Economic Fields (TPREF), 3(05): 42-50.
[40] Senge, P.M. 2006. The fifth discipline: The art and practice of the learning organization. Broadway Business. ISBN: 0385517823, 9780385517829, 445 p.
[41] Sheng, M.L., and Chien, I. 2016. Rethinking organizational learning orientation on radical and incremental innovation in high-tech firms. Journal of Business Research, 69(6): 2302-2308. DOI: https://doi.org/10.1016/j.jbusres.2015.12.046.
[42] Sutanto, E.M. 2017. The influence of organizational learning capability and organizational creativity on organizational innovation of Universities in East Java, Indonesia. Asia Pacific Management Review, 22(3): 128-135. DOI: https://doi.org/10.1016/j.apmrv.2016.11.002.
[43] Thatcher, J.B., McKnight, D.H., Baker, E.W., Arsal, R.E., and Roberts, N.H. 2010. The role of trust in postadoption IT exploration: An empirical examination of knowledge management systems. IEEE Transactions on Engineering Management, 58(1): 56-70. DOI: https://doi.org/10.1109/TEM.2009.2028320.
[44] Tohidi, H., and Maryam, M. 2012. Assessing the impact of organizational learning capability on firm innovation. African Journal of Business Management, 6(12): 4522-4535. DOI: https://doi.org/10.5897/AJBM11.2463.
[45] Tung, K.Y. 2018. Memahami knowledge management, Jakarta: PT Indeks. ISBN: 979-062-552-9, 372 pp.
[46] Văcărescu-Hobeanu, L. 2018. Performances of human resources, strategical obiective of competitive management. Journal of Advanced Research in Management (JARM), 9(18): 69-79. DOI: https://doi.org/10.14505//jarm.v9.2(18).04.
[47] Valdez-Juárez, L.E., García-Pérez-de-Lema, D., and Maldonado-Guzmán, G. 2018. ICT and KM, drivers of innovation and profitability in SMEs. Journal of Information & Knowledge Management, 17(01): 1850007. DOI: https://doi.org/10.1142/S0219649218500077.
[48] Wang, W.T., and Lai, Y.J. 2014. Examining the adoption of KMS in organizations from an integrated perspective of technology, individual, and organization. Computers in Human Behavior, 38: 55-67. DOI: https://doi.org/10.1016/j.chb.2014.05.013.
[49] Wang, Y.M., and Wang, Y.C. 2016. Determinants of firms' knowledge management system implementation: An empirical study. Computers in Human Behavior, 64: 829-842. DOI: https://doi.org/10.1016/j.chb.2016.07.055.
[50] Webb, C.E. 2018. Culture, leadership, and organizational learning in California community colleges: Exploring the potential for second order change. Dissertation, 154 pp. Available at: https://digitalcommons.brandman.edu/edd_dissertations/154/.
[51] Xie, X., Zou, H., and Qi, G. 2018. Knowledge absorptive capacity and innovation performance in high-tech companies: A multi-mediating analysis. Journal of Business Research, 88: 289-297. DOI: https://doi.org/10.1016/j.jbusres.2018.01.019.
[52] Yu, Y., Dong, X.Y., Shen, K.N., Khalifa, M., and Hao, J.X. 2013. Strategies, technologies, and organizational learning for developing organizational innovativeness in emerging economies. Journal of Business Research, 66(12): 2507-2514. DOI: https://doi.org/10.1016/j.jbusres.2013.05.042.
[53] Zack, M., McKeen, J., and Singh, S. 2009. Knowledge management and organizational performance: An exploratory analysis. Journal of Knowledge Management, 13(6): 392-409. DOI: https://doi.org/10.1108/13673270910997088.
[54] Zhang, X., Mao, X., and AbouRizk, S.M. 2009. Developing a knowledge management system for improved value engineering practices in the construction industry. Automation in Construction, 18(6): 777-789. DOI: https://doi.org/10.1016/j.autcon.2009.03.004.
Published
2019-09-30
How to Cite
FITRIASTUTI, Lucia Ika et al.
Knowledge Management System Usage and Organization Learning: Recent Trends and Open Problems.
Journal of Advanced Research in Law and Economics, [S.l.], v. 10, n. 6, p. 1832-1849, sep. 2019.
ISSN 2068-696X.
Available at: <https://journals.aserspublishing.eu/jarle/article/view/4973>. Date accessed: 24 apr. 2024.
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