e-Government in the Stavropol Region: Assessment of the Level of Citizens' Satisfaction with the Provision of Public and Municipal Services

  • Irina Vladimirovna NOVIKOVA North-Caucasian Federal University, Stavropol, Russian Federation
  • Aleksandr Ivanovich P'YANOV North-Caucasian Federal University, Stavropol, Russian Federation
  • Slavko Brankovich RUDICH North-Caucasian Federal University, Stavropol, Russian Federation
  • Valentina Anatolievna IVASHOVA Stavropol State Agrarian University, Stavropol, Russian Federation

Abstract

The article analyzes the measures to introduce the model of the organization of ʽe-governmentʽ in the Stavropol Territory and presents the results of a specific sociological study to determine the level of satisfaction of citizens with its functioning. The sociological research was carried out on the basis of probabilistic (random) sampling in 5 urban and 6 rural municipalities of the Stavropol region. As a method of collecting primary data, a survey was used in the form of questionnaires and interviewing. In addition to the study of the degree of satisfaction of residents of cities and rural areas of the Stavropol Territory the quality of the work of multifunctional centers, we set out to identify the main problems in the provision of public and municipal services by these centers. An analysis of the results of the research showed that the current model of the organization of ʽe-governmentʽ in the constituent entities of the Russian Federation is ineffective and requires an institutional reorganization of the mechanisms of inter-agency cooperation.

References

[1] Al-kasswna, Reem okab. 2012. E-Government Role in the Development of Government Accounting Information System-Analytical Theoretical Paper. Research Journal of Finance and Accounting 5 (3): 43–46.
[2] Al-hashmi, A. 2013. Evaluating the Awareness of E-government in the Republic of Yemen. International Journal of Computer Applications 67(16): 41–45.
[3] Al-Wazir, Ali, and Zhao, Zheng. 2012. E-Government Development in Yemen: Assessments and Solutions. Journal of Emerging Trends in Computing and Information Sciences 3(4): 512–518.
[4] Jalote, Sumedha. 2013. Moldova Builds E-Government: Open Data. Asia Pacific FutureGov. http://goo.gl/Mf7EoA.
[5] Porrua, M. 2013. E-Government in Latin America: A Review of the Success in Colombia, Uruguay, and Panama. (World Economic Forum and INSEAD, Global Information Technology Report 2013. Geneva, Switzerland: World Economic Forum and INSEAD,127–139).
[6] Reddick, C., and Turner, M. 2012. Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery. Government Information Quarterly 29 (1): 1–11.
[7] Shkabatur, J. 2012. Towards Open Government for Enhanced Social Accountability. A collaboration of Open Development Technology Alliance.GAC in Projects and Social Development. World Bank.
[8] Smith, C. 2013. Nine Digital Divide Truths. Digital Divide Institute. http://www.digitaldivide.org/digital-divide-topics/nine-digital-divide-truths.html.
[9] Wang, Hou. 2010. An integrated approach to developing a successful one-stop portal e-government. (3rd International Conference on Computer Science and Information Technology. Chengdu, 9–11 July: IEEE,511–514).
[10] United Nations E-Government Survey. 2014. E-Government for the Future We Want. New York: UN, 264.
[11] Balyukov, A. 2014. Analysis of the urgency of the creation of electronic government. Bulletin of the South Ural State University 3: 78–85.
[12] Crystal’nyi, B., and Yuri, Travkin. 2003. Electronic government. Experience of the USA. Moscow: Eko-Trends, 224.
[13] Pavlyutenkova, M. 2013. Electronic government in Russia: state and prospects. Political studies 1: 86–99.
[14] Rozhkov, V. 2010. E-government – the prospects for the introduction of new information and communication services. Bulletin of Moscow University 10 (4): 134–140.
[15] Stozhilova, A. 2013. Problems of the development of e-government in the regions of Russia. Strategy for sustainable development of Russian regions 13: 99–104.
[16] Tarasov, A. 2013. Electronic government as an effective mechanism of public administration. Problems of theory and practice of management 9: 8–21.
[17] Shvetsov, A. 2013. Russian e-government in the context of world experience. Problems of management theory and practice 4: 31–39.
[18] The e-government of the Stavropol Territory. The portal of public authorities of the Stavropol Territory. http://www.stavregion.ru.
[19] The Ministry of Communications of Russia summed up the results of the contest for receiving subsidies for the development of the information society. Ministry of Communications and Mass Media of the Russian Federation. http://minsvyaz.ru/en/events/32859/.
[20] Portal of state and municipal services of the Stavropol Territory. Regional Information Technologies Center. http://gosuslugi26.ru/
[21] Zhuravleva, A. Electronic document management system for growth. In the Apparatus of the Government of the Stavropol Territory implemented the ʽDeloʽ. Information technology. http://www.mskit.ru/interview/i179732/.
Published
2017-12-30
How to Cite
NOVIKOVA, Irina Vladimirovna et al. e-Government in the Stavropol Region: Assessment of the Level of Citizens' Satisfaction with the Provision of Public and Municipal Services. Journal of Advanced Research in Law and Economics, [S.l.], v. 8, n. 7, p. 2196-2200, dec. 2017. ISSN 2068-696X. Available at: <https://journals.aserspublishing.eu/jarle/article/view/2028>. Date accessed: 03 dec. 2024. doi: https://doi.org/10.14505/jarle.v8.7(29).19.