e-Government in the Stavropol Region: Assessment of the Level of Citizens' Satisfaction with the Provision of Public and Municipal Services
Abstract
The article analyzes the measures to introduce the model of the organization of ʽe-governmentʽ in the Stavropol Territory and presents the results of a specific sociological study to determine the level of satisfaction of citizens with its functioning. The sociological research was carried out on the basis of probabilistic (random) sampling in 5 urban and 6 rural municipalities of the Stavropol region. As a method of collecting primary data, a survey was used in the form of questionnaires and interviewing. In addition to the study of the degree of satisfaction of residents of cities and rural areas of the Stavropol Territory the quality of the work of multifunctional centers, we set out to identify the main problems in the provision of public and municipal services by these centers. An analysis of the results of the research showed that the current model of the organization of ʽe-governmentʽ in the constituent entities of the Russian Federation is ineffective and requires an institutional reorganization of the mechanisms of inter-agency cooperation.
References
[2] Al-hashmi, A. 2013. Evaluating the Awareness of E-government in the Republic of Yemen. International Journal of Computer Applications 67(16): 41–45.
[3] Al-Wazir, Ali, and Zhao, Zheng. 2012. E-Government Development in Yemen: Assessments and Solutions. Journal of Emerging Trends in Computing and Information Sciences 3(4): 512–518.
[4] Jalote, Sumedha. 2013. Moldova Builds E-Government: Open Data. Asia Pacific FutureGov. http://goo.gl/Mf7EoA.
[5] Porrua, M. 2013. E-Government in Latin America: A Review of the Success in Colombia, Uruguay, and Panama. (World Economic Forum and INSEAD, Global Information Technology Report 2013. Geneva, Switzerland: World Economic Forum and INSEAD,127–139).
[6] Reddick, C., and Turner, M. 2012. Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery. Government Information Quarterly 29 (1): 1–11.
[7] Shkabatur, J. 2012. Towards Open Government for Enhanced Social Accountability. A collaboration of Open Development Technology Alliance.GAC in Projects and Social Development. World Bank.
[8] Smith, C. 2013. Nine Digital Divide Truths. Digital Divide Institute. http://www.digitaldivide.org/digital-divide-topics/nine-digital-divide-truths.html.
[9] Wang, Hou. 2010. An integrated approach to developing a successful one-stop portal e-government. (3rd International Conference on Computer Science and Information Technology. Chengdu, 9–11 July: IEEE,511–514).
[10] United Nations E-Government Survey. 2014. E-Government for the Future We Want. New York: UN, 264.
[11] Balyukov, A. 2014. Analysis of the urgency of the creation of electronic government. Bulletin of the South Ural State University 3: 78–85.
[12] Crystal’nyi, B., and Yuri, Travkin. 2003. Electronic government. Experience of the USA. Moscow: Eko-Trends, 224.
[13] Pavlyutenkova, M. 2013. Electronic government in Russia: state and prospects. Political studies 1: 86–99.
[14] Rozhkov, V. 2010. E-government – the prospects for the introduction of new information and communication services. Bulletin of Moscow University 10 (4): 134–140.
[15] Stozhilova, A. 2013. Problems of the development of e-government in the regions of Russia. Strategy for sustainable development of Russian regions 13: 99–104.
[16] Tarasov, A. 2013. Electronic government as an effective mechanism of public administration. Problems of theory and practice of management 9: 8–21.
[17] Shvetsov, A. 2013. Russian e-government in the context of world experience. Problems of management theory and practice 4: 31–39.
[18] The e-government of the Stavropol Territory. The portal of public authorities of the Stavropol Territory. http://www.stavregion.ru.
[19] The Ministry of Communications of Russia summed up the results of the contest for receiving subsidies for the development of the information society. Ministry of Communications and Mass Media of the Russian Federation. http://minsvyaz.ru/en/events/32859/.
[20] Portal of state and municipal services of the Stavropol Territory. Regional Information Technologies Center. http://gosuslugi26.ru/
[21] Zhuravleva, A. Electronic document management system for growth. In the Apparatus of the Government of the Stavropol Territory implemented the ʽDeloʽ. Information technology. http://www.mskit.ru/interview/i179732/.
The Copyright Transfer Form to ASERS Publishing (The Publisher)
This form refers to the manuscript, which an author(s) was accepted for publication and was signed by all the authors.
The undersigned Author(s) of the above-mentioned Paper here transfer any and all copyright-rights in and to The Paper to The Publisher. The Author(s) warrants that The Paper is based on their original work and that the undersigned has the power and authority to make and execute this assignment. It is the author's responsibility to obtain written permission to quote material that has been previously published in any form. The Publisher recognizes the retained rights noted below and grants to the above authors and employers for whom the work performed royalty-free permission to reuse their materials below. Authors may reuse all or portions of the above Paper in other works, excepting the publication of the paper in the same form. Authors may reproduce or authorize others to reproduce the above Paper for the Author's personal use or for internal company use, provided that the source and The Publisher copyright notice are mentioned, that the copies are not used in any way that implies The Publisher endorsement of a product or service of an employer, and that the copies are not offered for sale as such. Authors are permitted to grant third party requests for reprinting, republishing or other types of reuse. The Authors may make limited distribution of all or portions of the above Paper prior to publication if they inform The Publisher of the nature and extent of such limited distribution prior there to. Authors retain all proprietary rights in any process, procedure, or article of manufacture described in The Paper. This agreement becomes null and void if and only if the above paper is not accepted and published by The Publisher, or is with drawn by the author(s) before acceptance by the Publisher.