FUCHS, Kevin.
 How Do Undergraduate Tourism Students Perceive the Service Quality in their Educational Institution? An Assessment Using the SERVQUAL Framework.
<strong>Journal of Environmental Management and Tourism</strong>, [S.l.], v. 12, n. 4, p. 1076-1084, june 2021.
ISSN 2068-7729.
Available at: &lt;<a href="https://journals.aserspublishing.eu/jemt/article/view/6199" target="_new">https://journals.aserspublishing.eu/jemt/article/view/6199</a>&gt;. Date accessed: 20 apr. 2024.
doi: <a href="https://doi.org/10.14505//jemt.v12.4(52).20">https://doi.org/10.14505//jemt.v12.4(52).20</a>.