OMAR, Muhd Khaizer, Nur Arnie Sazerin Shamsul AZMAN, Rosnani JUSOH, Anis ZAKARIA, & Enio Kang Sufian KANG. " Determining Quality Factors Contributing to Chalet and Resort Guest Lodging Satisfaction using SERVQUAL Dimension Analysis." Journal of Environmental Management and Tourism [Online], 11.6 (2020): 1537 - 1549. Web. 22 Nov. 2024