OMAR, Muhd Khaizer et al.
 Determining Quality Factors Contributing to Chalet and Resort Guest Lodging Satisfaction using SERVQUAL Dimension Analysis.
<strong>Journal of Environmental Management and Tourism</strong>, [S.l.], v. 11, n. 6, p. 1537 - 1549, sep. 2020.
ISSN 2068-7729.
Available at: &lt;<a href="https://journals.aserspublishing.eu/jemt/article/view/5541" target="_new">https://journals.aserspublishing.eu/jemt/article/view/5541</a>&gt;. Date accessed: 26 dec. 2024.
doi: <a href="https://doi.org/10.14505/jemt.v11.6(46).24">https://doi.org/10.14505/jemt.v11.6(46).24</a>.