ANWAR, Yohny, 		FERINE, Kiki Farida, AND 		SIHOMBING, Nikous Soter.
" Competency of Human Resources and Customer Trust on Customer Satisfaction and Its Consequence on Customer Retention in the Hospitality Industry North Sumatra" <em>Journal of Environmental Management and Tourism</em> [Online], Volume 11 Number 6 (13 September 2020)