ANWAR, Yohny; 						FERINE, Kiki Farida; 						SIHOMBING, Nikous Soter.
 Competency of Human Resources and Customer Trust on Customer Satisfaction and Its Consequence on Customer Retention in the Hospitality Industry North Sumatra.
<strong>Journal of Environmental Management and Tourism</strong>, [S.l.], v. 11, n. 6, p. 1515 - 1519, sep. 2020.
ISSN 2068-7729.
Available at: &lt;<a href="https://journals.aserspublishing.eu/jemt/article/view/5539" target="_new">https://journals.aserspublishing.eu/jemt/article/view/5539</a>&gt;. Date accessed: 27 dec. 2024.
doi: <a href="https://doi.org/10.14505/jemt.11.6(46).22">https://doi.org/10.14505/jemt.11.6(46).22</a>.