SRIVASTAVA, Sanjiv Kumar; 						CHANDRA, Bibhas; 						SINHA, Anand Prasad.
 Effectiveness of Knowledge Management on Customer Relationship Management in Hotel Business Performance.
<strong>Journal of Environmental Management and Tourism</strong>, [S.l.], v. 9, n. 6, p. 1277-1288, feb. 2019.
ISSN 2068-7729.
Available at: &lt;<a href="https://journals.aserspublishing.eu/jemt/article/view/2671" target="_new">https://journals.aserspublishing.eu/jemt/article/view/2671</a>&gt;. Date accessed: 25 dec. 2024.
doi: <a href="https://doi.org/10.14505//jemt.9.6(30).17">https://doi.org/10.14505//jemt.9.6(30).17</a>.