SUMANEEVA, Ksenia, 		ELUWOLE, Kayode, AND 		AVCI, Turgay.
" Cross-Functional Training of Front-Line Hotel Employees, In-Role and Extra-Role Job Performance, Customer Satisfaction, and Customer Loyalty: A conceptual Model Proposal" <em>Journal of Environmental Management and Tourism</em> [Online], Volume 9 Number 6 (1 February 2019)