SUMANEEVA, Ksenia A.; 						ELUWOLE, Kayode Kolawole; 						AVCI, Turgay.
 Cross-Functional Training of Front-Line Hotel Employees, In-Role and Extra-Role Job Performance, Customer Satisfaction, and Customer Loyalty: A conceptual Model Proposal.
<strong>Journal of Environmental Management and Tourism</strong>, [S.l.], v. 9, n. 6, p. 1183-1189, feb. 2019.
ISSN 2068-7729.
Available at: &lt;<a href="https://journals.aserspublishing.eu/jemt/article/view/2656" target="_new">https://journals.aserspublishing.eu/jemt/article/view/2656</a>&gt;. Date accessed: 16 apr. 2024.
doi: <a href="https://doi.org/10.14505//jemt.v9.6(30).07">https://doi.org/10.14505//jemt.v9.6(30).07</a>.