SKOBKIN, Sergey Sergeevich et al.
 The Development of a Business-Processes Model for the Quality Management System in the Hotels.
<strong>Journal of Environmental Management and Tourism</strong>, [S.l.], v. 8, n. 4, p. 775-783, oct. 2017.
ISSN 2068-7729.
Available at: &lt;<a href="https://journals.aserspublishing.eu/jemt/article/view/1409" target="_new">https://journals.aserspublishing.eu/jemt/article/view/1409</a>&gt;. Date accessed: 05 nov. 2024.
doi: <a href="https://doi.org/10.14505//jemt.v8.4(20).07">https://doi.org/10.14505//jemt.v8.4(20).07</a>.